Can't call from Spark mobiles to 2Talk?

Forums › Spark New Zealand (including Skinny and BigPipe) › Can't call from Spark mobiles to 2Talk?

TangoNZ

117 posts

Master Geek
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#199144 6-Aug-2016 11:37

Seems calls from Spark mobiles aren't going through to 2Talk connections at the moment. Anyone else experiencing this?

I can call from Vodafone mobile to the same numbers and it works, and from the Spark mobile I can call other numbers...

Is this likely to be an issue with Spark routing calls to 2talk properly??

freitasm

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#1605349 6-Aug-2016 11:39

Just one 2Talk number or many numbers? Were these numbers always 2Talk or recently ported?

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TangoNZ

117 posts

Master Geek
+1 received by user: 4

#1605353 6-Aug-2016 11:41

Calls to our office number and also a client's numbers. Haven't tried any others yet.

Both numbers have been with 2talk for years, and I can call these numbers from other providers fine.

TangoNZ

117 posts

Master Geek
+1 received by user: 4

#1605354 6-Aug-2016 11:44

Seems to be with all our customers with 2Talk. Can't call them from Spark but can from other providers.

ArcticSilver

731 posts

Ultimate Geek
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#1605372 6-Aug-2016 12:00

TangoNZ:

Seems to be with all our customers with 2Talk. Can't call them from Spark but can from other providers.

We have legacy customers who are still on our old 2Talk wholesale connections that are also having these issues.

TangoNZ

117 posts

Master Geek
+1 received by user: 4

#1605393 6-Aug-2016 12:38

Spark network team are investigating, but trying to get hold of 2Talk is a joke...

Seems to be a one-way issue Spark --> 2Talk.

ArcticSilver

731 posts

Ultimate Geek
+1 received by user: 148

#1605395 6-Aug-2016 12:43

TangoNZ:

Spark network team are investigating, but trying to get hold of 2Talk is a joke...

Seems to be a one-way issue Spark --> 2Talk.

Seems to be going again now, how does it look at your end?

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TangoNZ

117 posts

Master Geek
+1 received by user: 4

#1605396 6-Aug-2016 12:46

Yep its just come back to life now.

ArcticSilver

731 posts

Ultimate Geek
+1 received by user: 148

#1605399 6-Aug-2016 12:50

TangoNZ:

Yep its just come back to life now.

Please let me know if you get any follow up from the Spark team. I'm keen to know what specifically happened.