Lagging Internet

Forums › Spark New Zealand (including Skinny and BigPipe) › Lagging Internet

pctek

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#201821 5-Sep-2016 11:00

My plan was downgraded beginning of Sept.

may be a co-incidence but it's lagging like mad since.

Tracecrts timeout.

Went through Chat did the usual, yes rebooted modems, changed modems even (2 others).

Lags on my pc, sons phone and granddaughters tablet.

Or dies altogther.

Spark "reset it at their end" so they say. Didn't help.

1 | 2 | 3 | 4

BDFL - Memuneh
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Geekzone

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#1622962 5-Sep-2016 11:40

Is your PC connected via ethernet or WiFi? If not ethernet, have you tried it with a cable plugged in?

pctek

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#1622966 5-Sep-2016 11:57

Ethernet.

Sons pc does it (ethernet), my pc does it, his phone does it, grandaughters tablet did it.

Tried 3 modems.

Spark chat is hopeless. Twice I went on, twice I got the same troubleshooting at my end questions, twice I got told I'd get a call back from Complex support, twice I got the usual Manila call centre people asking again the same damn questions.

It's getting annoying, going round and round in circles.

sbiddle

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#1622971 5-Sep-2016 12:19

So what exactly are you seeing? "lagging out" means very little. Likewise a tracert timing out is also nothing out of the ordinary depending on where you're testing to.

Jase2985

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#1624111 5-Sep-2016 16:24

where are you testing to?

pctek

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#1624143 5-Sep-2016 17:21

Websites take an age to load, or even to get there. Including google.

Websites load without all the html...eventually it may come right.

Timeouts: Spark, NZherald etc or

ubergeeknz

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Vocus

#1624150 5-Sep-2016 17:24

Modem stats?

Anything uploading / p2p which might be clogging your upstream bandwidth?

Jase2985

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#1624183 5-Sep-2016 17:54

post some trace routes and ping test to some of the affected sites

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pctek

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#1624474 6-Sep-2016 11:35

pctek

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#1624476 6-Sep-2016 11:38

ubergeeknz

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Vocus

#1624491 6-Sep-2016 12:07

OK, so 1. is in Sarajevo, or Lithuania, best I can figure. So I am not surprised by a 360ms round trip - actually that's pretty good.

The others look normal, 20ms within NZ is fine.

So your traceroutes don't really show any problem.

Can you post your connection statistics? Assuming you are on ADSL or VDSL?

Did you download any software from that site "ozsoftwarestore.com"? - because the fact it appears to be hosted someplace in Eastern Europe is a bit .. dodgy

sbiddle

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#1624521 6-Sep-2016 12:21

As mentioned above those results are nothing abnormal and show a connection that's working perfectly.

deadlyllama

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#1624546 6-Sep-2016 12:26

The first hop in those traceroutes -- to your router -- is 59-99ms. That's really high. Maybe there's something wrong with your router -- wifi interference, too much traffic for it, ...

What sort of connection are you on. ADSL, VDSL, Fibre, RBI wireless, ...?

What model modem do you have?

Do you have a wifi password set?

Where are you located -- CBD, townhouse/apartment, low density suburbia, ...? If you're cheek-by-jowl with neighbours you may be having Wifi interference issues.

Can Spark tell you how much traffic (gigabytes per day) you're using?

pctek

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#1624599 6-Sep-2016 14:05

What sort of connection are you on. ADSL, VDSL, Fibre, RBI wireless, ...?

What model modem do you have?

Do you have a wifi password set?

Where are you located -- CBD, townhouse/apartment, low density suburbia, ...? If you're cheek-by-jowl with neighbours you may be having Wifi interference issues.

Can Spark tell you how much traffic (gigabytes per day) you're using?

ADSL

The old Spark Thompsons - but like I said, tried other modems, no difference.

Yes, wifi password set. Been that for ages.

In Ranui, West Auckland, normal house.

Traffic averages 50 - 70gb a month, most of that is son playing online games.

Used to be 10gb a month before he moved back in.

I don't have any malware running, neither does he. I did have a career in IT once, as such I am obsessive about my PC. NOD32 is on both. Run all the usuals anyway (Hijackthis etc) as well as some manual checks - he had a couple of unknown tasks in scheduler that I deleted. My PC - clean.

He has steam in startup, most of his newer games are steam, that's it. He is at work all day, till late, PC on or off, makes no difference so can't blame him either.