Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


BigRNZ

8 posts

Wannabe Geek


#237942 26-Jun-2018 07:07
Send private message

Hoping some one may be able to help.

My wife is wanting to move to Skinny after general frustration with being able to contact Spark for support.

So far so good, except that when she uses the form to try to move her number from Spark to Skinny. She has tried the form a number of times and it keeps getting rejected. She has contacted both Spark and Skinny and both say that it is rejecting because of an error but they can’t tell her what the error is.

This should be an easy process so I’m not sure why this has not worked. I’m also unsure why Skinny have not been able to tell my wife what the error is. Both suppliers seem to be reluctant to talk to each other to resolve the issue.

Any ideas what to do next?

Create new topic
nickb800
2699 posts

Uber Geek

Trusted

  #2043880 26-Jun-2018 07:12
Send private message

I think they ask you to enter the SIM serial number (which is the PUK number?) to verify that you own the number/possess the SIM. I recall having trouble with this, took a few goes of getting the right SIM number entered, perhaps the Spark SIM had an extra zero or something? Didn't help that with micro SIMs everything is so small now. The error message wasn't helpful to me.


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
BigRNZ

8 posts

Wannabe Geek


  #2043887 26-Jun-2018 08:11
Send private message

Thanks for your response, she’s tried this a number of times and we’ve sent screen shots of the details to Spark and Skinny but still no joy.

I think the biggest challenge is getting someone to speak to at a good time for her.

Linux
10504 posts

Uber Geek

Trusted
Lifetime subscriber

  #2043916 26-Jun-2018 09:19
Send private message

The only company you need to be dealing with is the GSP (gaining service provider) the LSP (losing service provider) can deal direct with the GSP

 

John




BigRNZ

8 posts

Wannabe Geek


  #2043978 26-Jun-2018 10:33
Send private message

“Unfortunately because the account is under Spark we are unable to contact them to find out what is the issue with your Keep my number request”

Silly thing is my wife has reconfirmed the details with Spark a number of times and they keep telling her she is submitting the correct information. So you can see the loop she is going in:

- submit request with Spark verified information
- request rejected
- contact skinny for information as to why, advised to contact spark
- contact spark who verify the information being submitted and repeat the process

This process has been repeated a number of times with no success and yet Skinny won’t even think about facilitating a conference call between Spark and my wife to try and help here.

It’s a little crazy as my wife wants to leave Spark due to poor customer service, but yet she finds herself in a loop between Spark and Skinny both providing poor customer service.

I’m ready to tell her to move to Vodafone!

skinnysupport
1 post

Wannabe Geek

Skinny

#2045908 29-Jun-2018 09:57
Send private message

Hi There! 

 

Sorry to hear you have had a bit of a run around trying to bring your number over! 

 

If you wouldn't mind, can you please send us a PM with your contact information and we will give you a call to try get this sorted ASAP! 

 

Please just write "ATT Ashleigh" in the email header. 

 

Have a great day, look forward to hearing from you :) 


Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup