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mobiusnz

175 posts

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#238128 4-Jul-2018 11:19
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Just trying to get a definitive answer here - Hopefully someone from Spark who actually knows what they are talking about is watching :)

 


I have a client who due to having an office in a near literal black whole is now running Rural broadband to give pretty reasonable speeds. They have an ADSL they use for their VOIP phones and I suggested leaving that dedicated for the VOIP as they were obviously having VOIP call quality issues when the connection was shared (Who would have predicted that?  ;)  )

 

Then I discovered the issue with CGNAT on these connections.

My question is is there really no way for Spark to offer a static IP on this? I actually have a client running a Spark 4G connection where they were specifically told they had a static IP (I didn't request it and they don't actually need it there due to the way they operate everything is cloud based) and I can't see any reason to give a static IP unless you can setup Port Forwarding.

 

I rang customer service and was told outright it can't be done but I suspect the answer was not quite correct - It may be correct for the plan they are on but there must be a service / offering for a 4G Broadband connection without CGNAT??

 

I have spoken to Netspeed and they can do a 3G/4G 200GB plan for $160 per month with static IP and no CGNat but they use Vodafone as their provider and Spark seems to have the better coverage at the site (Although both are very fringe).

 

Can anyone give a definitive answer on whether Spark have a service that is 3G/4G broadband without NAT short of putting a Spark Sim in a 4G router and paying mobile plan prices for Data?

 

Its crazy when Spark are actively calling people (home users) and telling them that Wireless broadband is brilliant and more convenient that getting Fibre installed and selling it to them - I know not many home uses need port forwarding but I can only imagine Console Gaming would be dreadful between the latency and effectively double-nat? I can't comment for sure if its Spark or a 3rd party marketting company but I know of one client and my wifes grandfather both sold 4G wireless broadband even though Fibre had just been installed in their street.


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engedib
218 posts

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  #2048867 4-Jul-2018 11:35
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With the 4G connection they don't have to pay anything for Chorus :) That's why they are pushing people to sign up for these as the margin is higher.





MCSE+M/S, MCITP


nzbnw
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  #2048870 4-Jul-2018 11:40
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In short you can get a Static IP on Wireless BB (*should* include Rural also). I'm not sure sorry how that will play with CGNAT and VoIP however. 

 

 

 

Should be able to complete this form here to request it https://store.spark.co.nz/forms/s/static-ip-requests

 

 

 

nzbnw

 

 

 

 


 
 
 
 


cbrpilot
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Spark NZ

  #2048873 4-Jul-2018 11:43
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If it is indeed Wireless Broadband (i.e. they have a Huawei B315S) and not Mobile Broadband (from a mobile handset), then yes Static IP is available.  It was not available when Wireless Broadband launched, but since has been made available.

 

Go to spark.co.nz/staticip and you should be able to order it. 

 

 





My views are my own, and may not necessarily represent those of my employer.


canoe
15 posts

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#2048901 4-Jul-2018 12:28
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Wow, this is exactly my situation as well. just spent an hour on the phone with SPARK 4G support to be told that yes can get static IP assigned but they filter the ports accessible to be 25 and 53 only ...  WTF ???

 

Neither could they tell me if i could take the SIM out of the Huawei router and use it in a more enterprise-grade 4G router such as a cradlepoint.

 

I have applied for a Static IP and put down the IMEI and SIM 027 no from this unit so now have to wait to see.

 

will let you know.

 

Thanks, Peter.

 

 


mobiusnz

175 posts

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  #2048950 4-Jul-2018 13:32
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canoe:

 

Wow, this is exactly my situation as well. just spent an hour on the phone with SPARK 4G support to be told that yes can get static IP assigned but they filter the ports accessible to be 25 and 53 only ...  WTF ???

 

Neither could they tell me if i could take the SIM out of the Huawei router and use it in a more enterprise-grade 4G router such as a cradlepoint.

 

I have applied for a Static IP and put down the IMEI and SIM 027 no from this unit so now have to wait to see.

 

will let you know.

 

Thanks, Peter.

 

 

 

 

Excellent - Thanks Peter - I'll be very interested to see how you make out. Do come back as fingers crossed it'll make a nice final reply to this post for the future.


Lias
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  #2048957 4-Jul-2018 13:44
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canoe:

 

Wow, this is exactly my situation as well. just spent an hour on the phone with SPARK 4G support to be told that yes can get static IP assigned but they filter the ports accessible to be 25 and 53 only ...  WTF ???

 

Neither could they tell me if i could take the SIM out of the Huawei router and use it in a more enterprise-grade 4G router such as a cradlepoint.

 

I have applied for a Static IP and put down the IMEI and SIM 027 no from this unit so now have to wait to see.

 

will let you know.

 

Thanks, Peter.

 

 

I suspect the support person you spoke to got that backwards, as it would make much more sense if Port 25 and 53 were blocked (e.g. block inbound SMTP and DNS), which I'm 99% sure they do on all their broadband connections by default.





cbrpilot
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  #2048959 4-Jul-2018 13:45
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canoe:

 

Wow, this is exactly my situation as well. just spent an hour on the phone with SPARK 4G support to be told that yes can get static IP assigned but they filter the ports accessible to be 25 and 53 only ...  WTF ???

 

Thanks, Peter.

 

 

 

 

Oh goodness :(  Sorry you were given the wrong information.  Obviously the person you were speaking to was confused.

 

Once you get the Static IP we block only two ports:

 

- port 25 (SMTP - unsecure) in both directions as per best practice to stop spam bots

 

- port 53 inbound to stop DNS-relay attacks. 

 

 

 

Blocking both of those ports does not pose an issue to 99% of customers, but there are some customers that need port 25 open as their email provider does not provide a different port for SMTP.

 

You can opt out of both of those filters by filling out the page at spark.co.nz/port25





My views are my own, and may not necessarily represent those of my employer.


 
 
 
 


hio77
'That VDSL Cat'
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  #2048994 4-Jul-2018 14:00
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canoe:

Neither could they tell me if i could take the SIM out of the Huawei router and use it in a more enterprise-grade 4G router such as a cradlepoint.




Dave answered almost everything, only bit missing is this.

No you cant use your own modem.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


canoe
15 posts

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  #2049090 4-Jul-2018 15:54
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Success !!

 

I applied for a static IP and that came thru really quickly. The confirmation email from SPARK reminded that need to off/on the router. It then picked up the assigned IP address and the port forwards I created in the router work immediately.

 

many thanks for all the useful comments. hope this helps some one else.

 

kind regards

 

Peter

 

 

 

ps: when our workshop cradlepoint comes back from loan I will test it with the SIM from the Huawei and report back.


mobiusnz

175 posts

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  #2049105 4-Jul-2018 16:22
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canoe:

 

Success !!

 

I applied for a static IP and that came thru really quickly. The confirmation email from SPARK reminded that need to off/on the router. It then picked up the assigned IP address and the port forwards I created in the router work immediately.

 

many thanks for all the useful comments. hope this helps some one else.

 

kind regards

 

Peter

 

 

 

ps: when our workshop cradlepoint comes back from loan I will test it with the SIM from the Huawei and report back.

 

 

That's excellent. Really good news and nice to actually have it first hand from someone that has done it.

 

I'll get in and fill in the form for my client now.

 

 


hio77
'That VDSL Cat'
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  #2049109 4-Jul-2018 16:24
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mobiusnz:

canoe:


Success !!


I applied for a static IP and that came thru really quickly. The confirmation email from SPARK reminded that need to off/on the router. It then picked up the assigned IP address and the port forwards I created in the router work immediately.


many thanks for all the useful comments. hope this helps some one else.


kind regards


Peter


 


ps: when our workshop cradlepoint comes back from loan I will test it with the SIM from the Huawei and report back.



That's excellent. Really good news and nice to actually have it first hand from someone that has done it.


I'll get in and fill in the form for my client now.


 


Form goes straight to the folk who do it so real fast to get all setup :)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


mobiusnz

175 posts

Master Geek


  #2049116 4-Jul-2018 16:31
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canoe:

 

Success !!

 

I applied for a static IP and that came thru really quickly. The confirmation email from SPARK reminded that need to off/on the router. It then picked up the assigned IP address and the port forwards I created in the router work immediately.

 

many thanks for all the useful comments. hope this helps some one else.

 

kind regards

 

Peter

 

 

 

ps: when our workshop cradlepoint comes back from loan I will test it with the SIM from the Huawei and report back.

 

 

Out of Interest what plan is yours on. My clients plan is listed as "Rural Wireless Broadband - 240GB (Open Term)" - I'm hoping its available and its not a consumer plan or something.

 

Either way I've gone ahead and made the Static IP request so fingers crossed.


canoe
15 posts

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  #2049143 4-Jul-2018 17:00
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Our customer is on the 240GB Naked plan. Like the OP, the VFNZ reception at the customer's site in Kumeu was 3G only. The chorus maps said they were on the edge of VDSL zone but manual prequal said no to that idea. That was a bit gutting since there is a huge new housing development 1 minute back along the road, sigh.

 

Also happy to report that 2Talk VOIP is working now too and the yealink phone registers correctly altho to be fair only made a few test calls and haven't given it a real thrash.

 

the confirmation email from SPARK also says that you can opt out of the port 25 & 53 blocking is you really need.

 

good luck !!

 

 

 

Peter


mobiusnz

175 posts

Master Geek


  #2049651 5-Jul-2018 11:44
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I can confirm too that I requested static IP yesterday. Got the confirmation this-morning that it was provisioned and sure enough after a router restart they have the issued IP address and port forwarding works like a dream.

 

So Spark are offering a great service here - Just unfortunately some of the people on their help desk don't realise it.

Its frustrating when you reach someone who tells you something isn't doable that you suspect is but they don't seem to want to transfer you on for confirmation but as usual Geekzone forums come through - Much easier way to communicate with the tech guys behind the scenes at Spark and Vodafone :)

 

 

 

 


hio77
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  #2049654 5-Jul-2018 11:52
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mobiusnz:

 

I can confirm too that I requested static IP yesterday. Got the confirmation this-morning that it was provisioned and sure enough after a router restart they have the issued IP address and port forwarding works like a dream.

 

So Spark are offering a great service here - Just unfortunately some of the people on their help desk don't realise it.

Its frustrating when you reach someone who tells you something isn't doable that you suspect is but they don't seem to want to transfer you on for confirmation but as usual Geekzone forums come through - Much easier way to communicate with the tech guys behind the scenes at Spark and Vodafone :)

 

 

Mind passing me your details? i'd love to track the journey and pass it back to the relevant teams.

 

 

 

Static IP is nothing new, 6 months or so it's been out?

 

I suspect it's an individual agent just needs some coaching on this so they know what conversations they can have!





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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