Twitch live streams not loading on Spark.

Forums › Spark New Zealand (including Skinny and BigPipe) › Twitch live streams not loading on Spark.

CrushKill

130 posts

Master Geek

#238150 4-Jul-2018 22:11

Since Monday night, I have not been able to get any Twitch livestreams to load over our Fiber connection.

The usual suspects Ghostery and Ublock Origin weren't the issue (or resetting the modem many times), and I see over on the Twitch subbreddit a number of Spark customers are having similar issues, and also some Bigpipe customers. (Over vodafone and 2degrees mobile its going fine). Vods and all other internet traffic seems fine - just twitch live broadcasts.

Anyone else (other providers) having this issue?

1 | 2

728 posts

Ultimate Geek

#2049311 4-Jul-2018 22:26

No problems here (BigPipe).

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rugrat

3088 posts

Uber Geek

Lifetime subscriber

#2049346 4-Jul-2018 22:42

Yep, Spark Fibre just getting blank video screen, chat seems to be working and tells me number of viewers.

Same on Skinny mobile. Using application on iPad.

Edit just started working on Skinny mobile, Spark fibre still dead.

dfnt

1504 posts

Uber Geek

Lifetime subscriber

#2049348 4-Jul-2018 22:46

I've been having slow 1080p performance on Crunchyroll too, Spark Fibre, started ~Monday as well.

Last night I had to drop to 720p to watch any videos on there

CrushKill

130 posts

Master Geek

#2049351 4-Jul-2018 22:51

rugrat: Yep, Spark Fibre just getting blank video screen, chat seems to be working and tells me number of viewers.

Same on Skinny mobile. Using application on iPad.

Edit just started working on Skinny mobile, Spark fibre still dead.

Yes, exactly. Chat works, old vods work - just the livestream wont play.

I contacted Spark, and they said their was no issue and to contact Twitch.

rugrat

3088 posts

Uber Geek

Lifetime subscriber

#2049368 4-Jul-2018 23:50

I've submitted a report to twitch, don't know if I'll hear back

It was just a drop down menu, and I selected blank video from options and then it just popped up thanks for your feedback.

That's on windows 7 version. Also on windows it came up 2000: Network Error.

I'm not running ghostly or any ad blockers, it's coming up through twitch's own applic on windows.

CrushKill

130 posts

Master Geek

#2049381 5-Jul-2018 00:49

Bit of an update.

Thought I'd try running a VPN.

Bingo! It works when the VPN is running.

Did a bit of testing with a free one and after the initial connection went OK, you can shut it off and the stream runs fine. You can even alter the bitrate, etc.

A temp fix I suppose till I find out whats up.

It seems to be the initial connection, because once it is connected the VPN is not needed. I tried opening another stream on a different tab and the errors happened on the new stream, but the stream that was already going was fine.

gathixpower

39 posts

Geek

#2049383 5-Jul-2018 00:56

Can also confirm Twitch streams do not load (Network Error 2000).

Using a VPN works, but only certain locations i.e. some AU and NA servers don't work.

maknz

12 posts

Geek

#2049391 5-Jul-2018 07:00

On Bigpipe with the same issue. There’s a timeout connecting to their video-weaver endpoint in SYD. I’ve passed on lots of debug information to Bigpipe support, hope it’s fixed soon. Kinda amateur that this could occur in the first place and be down for so long.

gathixpower

39 posts

Geek

#2049690 5-Jul-2018 12:12

As of 12PM today, can still confirm streams are still not loading on Spark.

GeoffisPure

459 posts

Ultimate Geek

#2049767 5-Jul-2018 13:25

Spark here no issues. But streaming a lot of hearthstone last few days...

gathixpower

39 posts

Geek

#2049837 5-Jul-2018 14:47

maknz: On Bigpipe with the same issue. There’s a timeout connecting to their video-weaver endpoint in SYD. I’ve passed on lots of debug information to Bigpipe support, hope it’s fixed soon. Kinda amateur that this could occur in the first place and be down for so long.

Can confirm the connection issue with https://video-weaver.syd01.hls.ttvnw.net/ from the debug console.

ratsun81

503 posts

Ultimate Geek

#2049854 5-Jul-2018 15:15

Bigpipe user here with the same problems, 2000 network error for all live streams. Chat works fine as mentioned already.

@Talkiet can we safely say this is not a twitch issue but a spark/bigpipe network issue?

If it is does spark have enough info for troubleshooting?

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gathixpower

39 posts

Geek

#2049908 5-Jul-2018 15:41

Looks like tracert to live-syd.twitch.tv cannot route past through 122.56.119.86 (still under Spark's network), it usually reaches the the Sydney server (i.e. 103.53.48.45) before terminating since Twitch refuses ICMP pings (obviously to prevent ping flooding and DoS etc).