Waiting for confirmation of switch after 9 days?

Forums › Spark New Zealand (including Skinny and BigPipe) › Waiting for confirmation of switch after 9 days?

RXV

124 posts

Master Geek

#245172 22-Jan-2019 11:26

How long does it normally take to move a fibre connection from one ISP to another? I'm trying to move my father's UFB to BigPipe and he still doesn't have a confirmed switch date and so far it has been 9 days. Is this normal?

I thought a switch from one ISP to another was a simple thing?

@BigPipeNZ can you help escalate this?

chevrolux

4962 posts

Uber Geek
Inactive user

#2165268 22-Jan-2019 11:32

It takes 4 hours to transfer a primary UFB connection to another provider...

DarkShadow

1647 posts

Uber Geek

#2165275 22-Jan-2019 11:40

chevrolux:

It takes 4 hours to transfer a primary UFB connection to another provider...

4 business hours, and only if it's on Chorus. Takes longer for LFCs.

RXV

124 posts

Master Geek

#2165289 22-Jan-2019 12:06

The connection is with Ultrafast Fibre, not chorus.

kotuku4

483 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#2165292 22-Jan-2019 12:11

I got caught out with a switch from Spark to Bigpipe. Spark requiring 30 days notice before switching.

So it may depend on who you are switching from.

RXV

124 posts

Master Geek

#2165310 22-Jan-2019 12:37

OK, cool thanks for your replies.

My dad managed to chat with an agent who confirmed the switch should be happening on the requested date, so fingers crossed.

BigPipeNZ

1170 posts

Uber Geek

Trusted

BigPipe

#2166313 23-Jan-2019 14:36

Sorry I missed this RXV, I was off yesterday! 9 days is a really long time - I wouldn't know the reason for it without looking into the account. Sounds as though you've got the problem sorted. If you have any other problems, drop us a message and I'll see if we can help your dad out. :)

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