Stop promotional texts

Forums › Spark New Zealand (including Skinny and BigPipe) › Stop promotional texts

SirHumphreyAppleby

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#245246 25-Jan-2019 15:31

I'm getting very annoyed with the weekly texts from Skinny telling me about free data weekends. How can I make these stop?

I've set every notification in my account to e-mail, and special offers to e-mail only, yet I still receive these messages every single week.

I do not want to hear about anything via text EVER. One e-mail informing me of the 'special' is more than sufficient.

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#2167473 25-Jan-2019 15:32

Have you tried replying to the message with

STOP

SirHumphreyAppleby

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#2167474 25-Jan-2019 15:39

andrewNZ: Have you tried replying to the message with

STOP

Tried it now... we'll see what happens next week unless someone from Skinny confirms.

In the entire history of messages from Skinny from that number, no instructions have ever been given on how to opt-out. At the very least I would have expected a response to my messages telling me exactly what commands it accepted.

sen8or

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#2167480 25-Jan-2019 16:20

I believe its a condition of the anti-spam act that recipients must be able to opt our of marketing messages via the same method of delivery and that instructions on how to opt out are also included on each message.

Jase2985

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#2167516 25-Jan-2019 17:34

go on either the website or the app and turn them off

SirHumphreyAppleby

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#2167518 25-Jan-2019 17:40

Jase2985:

go on either the website or the app and turn them off

Special Offers via text are turned off on the Website (Don't use the app, nor can I).

Jase2985

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#2167523 25-Jan-2019 17:45

turn it on then off again?

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freitasm

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#2167636 25-Jan-2019 20:23

Jase2985:

turn it on then off again?

The OP already replied with STOP and it looks like it's unchecked. If it happens again then he can try that.

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Jase2985

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#2167646 25-Jan-2019 20:50

freitasm:

Jase2985:

turn it on then off again?

The OP already replied with STOP and it looks like it's unchecked. If it happens again then he can try that.

i think you will find it might have been unchecked before he replied with stop too :)

i had something funny go on with their notifications txts over new years they started txting me to tell me my plan was ending and i needed to top up, then that i had topped uo. i had all these turned off and never turned them on

SirHumphreyAppleby

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#2171313 1-Feb-2019 15:19

Nope, STOP didn't work.

I have now tried turning the notifications on and off. I'm not expecting that to work either. If it does, it's still a bug Skinny should be fixing. Data inconsistency is bad.

Behodar

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#2171315 1-Feb-2019 15:28

The opt out used to work, but with a catch: If you opted out of the notifications then you didn't get the deals either!

Jase2985

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#2171318 1-Feb-2019 15:33

we shall see in an hour or so if it worked, i changed the special offer from txt to email

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Jase2985

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#2171326 1-Feb-2019 15:46

nope didnt work

SirHumphreyAppleby

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#2171330 1-Feb-2019 15:52

Bugger.

I have sent a request to Skinny for comment, and included a link to this thread.

engedib

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#2171331 1-Feb-2019 15:53

SirHumphreyAppleby:

Nope, STOP didn't work.

I have now tried turning the notifications on and off. I'm not expecting that to work either. If it does, it's still a bug Skinny should be fixing. Data inconsistency is bad.

Try texting back STFU :) or just put the number on a block list.

SirHumphreyAppleby

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#2171334 1-Feb-2019 15:57

engedib:

Try texting back STFU :) or just put the number on a block list.

Some of the stuff sent to that number over recent weeks was quite offensive :)

The problem is Skinny uses the same number for their promotional texts and account notifications. At least now account notifications are coming via e-mail. For a while I was getting texts initially at midnight, and later at 6am (I changed it), telling me my account had been topped up. I needed it to be early enough to fix payment problems before I went to work, with the renewal later in the day. Yes, I'm a cheapskate - I don't have much credit on my account so I'm free to switch providers when they annoy me with things like this.

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