MMS messages fail to send and fail to download received

Forums › Spark New Zealand (including Skinny and BigPipe) › MMS messages fail to send and fail to download received

jaydenvt

28 posts

Geek
+1 received by user: 1

#261774 14-Dec-2019 13:28

MMS messages have stopped working for me in the last few months. Zero changes my end.

Used to work perfectly fine, then some days, pictures took ages to send, upwards of 5-6 minutes. Also had a day trip in Auckland and I couldn't send any. As soon as I landed back in Christchurch, they worked.

Now, they won't send or receive at all. I get the text to say I've received a MMS message etc but they don't download (Have wifi off etc).

Device is a Galaxy Note 8 but I'm pretty much 100% sure it's Sparks end not mine as I've made zero changes my end and they used to work, I've confirmed the MMS APN settings and have also re-installed the configuration message you receive when joining Spark.

Zero issues with anything else, just MMS.

Ideas?

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2375279 14-Dec-2019 13:44

@jaydenvt Any reason you are not using Whatapps?

jaydenvt

28 posts

Geek
+1 received by user: 1

#2375282 14-Dec-2019 13:46

Lol I should've known these replies were coming.

I do use WhatsApp / Viber but some times I MMS. It should be working 🙃

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2375283 14-Dec-2019 13:49

@jaydenvt my mate beside on Spark just sent an MMS and it worked straight away

jaydenvt

28 posts

Geek
+1 received by user: 1

#2375284 14-Dec-2019 13:51

I'm not saying it it doesn't work on Spark, I'm saying in my case I believe it's Sparks end - as mentioned in my post

robjg63

4161 posts

Uber Geek
+1 received by user: 1425

Subscriber

#2375390 14-Dec-2019 17:38

From my (admittedly limited) experience with mobile phone settings, its usually the APN settings that cause screw ups.

Assuming you do have those set up correctly, what txt program are you using?

Try clearing the cache/data on the message app and restest.

I see its a Samsung phone so probably the default Samsung message app - perhaps try switching to the google message app and see if that helps?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2375434 14-Dec-2019 17:50

Have you spoken to the support team at all?

Testing it here, MMS is going to my other device happily, so Spark's network seems ok to me.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

jaydenvt

28 posts

Geek
+1 received by user: 1

#2376086 16-Dec-2019 08:58

@hio77 Yeh - friends & family don't seem to have an issue, not saying it's a wide spread Spark issue, but more Sparks end but just for my account or something?

I went into a spark store and the dude seemed to have no clue or care and proceeded to give me 1GB of data each month for a year as a 'sorry'..

It used to work perfectly then all of a sudden stopped, with no changes on my end. Have even confirmed with a Wireshark type trace that it's talking out the correct APN settings etc, just failed to send the MMS and fails to download a received one.

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#2376092 16-Dec-2019 09:05

Can you try your SIM in a known working phone?

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com