Unsolicited Parcels from Spark - time wasters

Forums › Spark New Zealand (including Skinny and BigPipe) › Unsolicited Parcels from Spark - time wasters - get them redundant

RUKI

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#288212 14-Jun-2021 12:53

I got it. Unsolicited. Never ordered. Never purchased. Some little pathetic dude who gave us a call, was told I am not at home and he was advised to call back. They never did. I am sure he put into the system "another" customer and reported for his KPIs and sent us the modem. Idiot. Waste of my time: to call help desk, then to call courier company to take it back, to wait on hold etc.
This had happened with my family members 2 times already.
Do not do that ever again. Next time - it will go straight to the rubbish bin as never being signed for...

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SomeoneSomewhere

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#2728482 14-Jun-2021 13:00

I believe you have no obligations in regards to unsolicited goods except *maybe* to make them available for pickup at a reasonable time of your choice. Bin them.

Linux

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#2728483 14-Jun-2021 13:01

@RUKI Spark sales team trying to get you off fibre / copper?

freitasm

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#2728488 14-Jun-2021 13:03

If they were unsolicited, ask them to come and collect. It is not your problem and you don't have to arrange anything to return them.

If they don't show up, rubbish or recycle.

Not your problem.

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networkn

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#2728516 14-Jun-2021 13:57

Clients of mine have got this. Seems you can't take the Telecom out of Spark.

richms

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#2728552 14-Jun-2021 15:50

What are they sending out to people?

Richard rich.ms

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#2728554 14-Jun-2021 15:52

richms:
What are they sending out to people?

4G modems

ResponseMediaNZ

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#2728561 14-Jun-2021 16:00

Yup 3 different over 65 Members of my family got sent Spark 4G modems and Phone packs to get them to connect to spark mobile data.

Two of them don't even have active internet connections with spark so must have just hit everyone that has a landline with a DOB that equals over 65.

loceff13

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#2728574 14-Jun-2021 16:14

Anyone without fibre would be my guess, to try to get their voice services setup over 4G. Theres only a tiny amount of copper connections being turned off this year by Chorus(from September) but will scale up next year.

richms

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#2728589 14-Jun-2021 16:39

Ah right ok, well if you are a voice customer from spark then this is something they need to do to keep you as a customer so not really unsolicited. I thought this might be something to non customers to try to entice them over or something.

Move to the voice over 4g router, or move to a different landline supplier that will keep using the obsolete copper network are your 2 choices. If they just turned off the voice service without sending these out people would all be up in arms about it and no matter how much advertising spend they do people will still be ignorant that spark are choosing to stop selling copper landline service.

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sbiddle

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#2728590 14-Jun-2021 16:42

loceff13:

Anyone without fibre would be my guess, to try to get their voice services setup over 4G. Theres only a tiny amount of copper connections being turned off this year by Chorus(from September) but will scale up next year.

I see a couple of posters above incl the OP who seem to have an a bit of a grudge against Spark. It's probably time to take a deep breath first and understand why these are being sent out before getting go annoyed at them.

Chorus have nothing to do with most of these routers being sent out - while there has been an issue with Spark wanting to move people to FWA for broadband there are currently a lot of areas where Spark will be shutting down their NEAX switch which means a loss of copper voice.

Many of these modems are being sent out to elderly people because they are copper landline only customers and their copper landline will be shutdown and a Spark FWA modem is the replacement (unless they want to get UFB installed.

If you ignore this you face the very real risk that they will have no means of communication once the shutdown occurs, with the next big phase of these occuring on 30th September.

Lots of people seem to be forgetting the fact the NEAX shutdown will be in full force next near and there won't be copper landlines left towards the end of next year.

SomeoneSomewhere

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#2728606 14-Jun-2021 17:11

That would certainly do it, although some of these posts implied that the receivers weren't Spark customers - but that said not Spark internet customers.

Spark really needs to be doing a media blitz and maybe playing a pre-dial-tone warning if the NEAXs have the tech.

richms

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#2728607 14-Jun-2021 17:14

SomeoneSomewhere:

That would certainly do it, although some of these posts implied that the receivers weren't Spark customers - but that said not Spark internet customers.

Spark really needs to be doing a media blitz and maybe playing a pre-dial-tone warning if the NEAXs have the tech.

No matter what they do the grey power type people will complain because its change that is hard for some people to cope with, They cant call people and tell them about this because only scammers call and say they're from spark, They cant send letters out because noone reads stuff with the bill. At least with some hardware arriving then it will make people query what is this why do I have it and hopefully talk to some support person about it.

The way some whiners are on about it, they expect the copper network to be kept turned on indefinatly to support a few people simply because they're old and cant handle change. Thats not gonna happen.

Richard rich.ms

SomeoneSomewhere

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#2728608 14-Jun-2021 17:18

TV/radio/newspaper ads. At least there needs to be a bloody big sign on the box saying why it's important.

And as I said, I don't know if they can do it on NEAX, but some PABX systems allow you to play a recording before every phone call can be made, on outgoing calls. I don't believe it's practical to fake that, although of course your average elderly probably doesn't know that.

richms

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#2728611 14-Jun-2021 17:23

None of those advertising methods can be limited to people in the areas where this is happening, and the last thing they want is every old landline user calling them up confused because they saw something during that nights one news or heard it on the talkback.

Richard rich.ms

nztim

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#2728614 14-Jun-2021 17:29

Unhappy about been forced off copper voice? Answer - Switch to an RSP that will offer BasebandIP

@myfullflavour
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Otherwise Fibre/4G modems it is

If you are in a Fibre area switch to the above will be a temporary measure as Chorus will eventually shutdown your local cabinet

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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