Verbal Contract Re-Signs

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Ham

462 posts

Ultimate Geek
+1 received by user: 13

Topic # 59960 15-Apr-2010 15:22

My father has been a Telecom Mobile customer about 14 years, he had a call about a year ago from a rep to ask him if he wanted to change plans, he said "No thanks, I'm happy on this one" so unbeknown to my father the rep signed him up for another 2 years on the same plan.. He didn't know this until the other day when he switched to Vodafone and recived a $300 bill from TC for early termination. He called up Telecom and got nowhere.. He didn't even recieve a handset upgrade or any account credit for "Re-Signing" a year ago. So it didn't benefit him one bit to do it, so why would he want to?

Consumers must be aware of the terms of the resign and obviously my father wasn't so we are going to fight this, he has paid the bill because he didn't want it to affect his credit rating but we want it back. any ideas on who we should contact? and what are your thoughts on this?

johnr

19282 posts

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Reply # 318865 15-Apr-2010 15:24

TDR if you have tried to resolve the issue with Telecom NZ

Ham

462 posts

Ultimate Geek
+1 received by user: 13

Reply # 318866 15-Apr-2010 15:25

Less acronyms please?.... TDR?

johnr

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Inactive user

Reply # 318867 15-Apr-2010 15:28

http://www.tdr.org.nz/

Ham

462 posts

Ultimate Geek
+1 received by user: 13

Reply # 318870 15-Apr-2010 15:30

Great, Thanks. I'll wait and see if someone on here that works for TC can help me out, otherwise I will contact TDR.

NMcPherson

43 posts

Geek

Trusted

Spark NZ

Reply # 318883 15-Apr-2010 15:43

Hi Ham,

Could you please PM me your fathers details - and I will have a look into your situation, please also provide a contact number for yourself and your father

Regards
Nic

The views expressed in the post above are my views only and unless stated do not represent the views of my employer.....

It's only an informed decision when the information comes from an informed source

Speedtest @ Work

Ham

462 posts

Ultimate Geek
+1 received by user: 13

Reply # 318891 15-Apr-2010 15:56

Resolved. Thankyou very much for clearing that up.