Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Ham



462 posts

Ultimate Geek
+1 received by user: 13


Topic # 59960 15-Apr-2010 15:22
Send private message

My father has been a Telecom Mobile customer about 14 years, he had a call about a year ago from a rep to ask him if he wanted to change plans, he said "No thanks, I'm happy on this one" so unbeknown to my father the rep signed him up for another 2 years on the same plan.. He didn't know this until the other day when he switched to Vodafone and recived a $300 bill from TC for early termination. He called up Telecom and got nowhere.. He didn't even recieve a handset upgrade or any account credit for "Re-Signing" a year ago. So it didn't benefit him one bit to do it, so why would he want to?

Consumers must be aware of the terms of the resign and obviously my father wasn't so we are going to fight this, he has paid the bill because he didn't want it to affect his credit rating but we want it back. any ideas on who we should contact? and what are your thoughts on this?

Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 318865 15-Apr-2010 15:24
Send private message

TDR if you have tried to resolve the issue with Telecom NZ

Ham



462 posts

Ultimate Geek
+1 received by user: 13


  Reply # 318866 15-Apr-2010 15:25
Send private message

Less acronyms please?.... TDR?

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 318867 15-Apr-2010 15:28
Send private message

Ham



462 posts

Ultimate Geek
+1 received by user: 13


  Reply # 318870 15-Apr-2010 15:30
Send private message

Great, Thanks. I'll wait and see if someone on here that works for TC can help me out, otherwise I will contact TDR.

43 posts

Geek

Trusted
Spark NZ

  Reply # 318883 15-Apr-2010 15:43
Send private message

Hi Ham,

Could you please PM me your fathers details - and I will have a look into your situation, please also provide a contact number for yourself and your father

Regards
Nic




The views expressed in the post above are my views only and unless stated do not represent the views of my employer.....

It's only an informed decision when the information comes from an informed source


Speedtest @ Work

Ham



462 posts

Ultimate Geek
+1 received by user: 13


  Reply # 318891 15-Apr-2010 15:56
Send private message

Resolved. Thankyou very much for clearing that up.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZs first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.