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462 posts

Ultimate Geek

#59960 15-Apr-2010 15:22
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My father has been a Telecom Mobile customer about 14 years, he had a call about a year ago from a rep to ask him if he wanted to change plans, he said "No thanks, I'm happy on this one" so unbeknown to my father the rep signed him up for another 2 years on the same plan.. He didn't know this until the other day when he switched to Vodafone and recived a $300 bill from TC for early termination. He called up Telecom and got nowhere.. He didn't even recieve a handset upgrade or any account credit for "Re-Signing" a year ago. So it didn't benefit him one bit to do it, so why would he want to?

Consumers must be aware of the terms of the resign and obviously my father wasn't so we are going to fight this, he has paid the bill because he didn't want it to affect his credit rating but we want it back. any ideas on who we should contact? and what are your thoughts on this?

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19282 posts

Uber Geek
Inactive user

  #318865 15-Apr-2010 15:24
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TDR if you have tried to resolve the issue with Telecom NZ


462 posts

Ultimate Geek

  #318866 15-Apr-2010 15:25
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Less acronyms please?.... TDR?


19282 posts

Uber Geek
Inactive user

  #318867 15-Apr-2010 15:28
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462 posts

Ultimate Geek

  #318870 15-Apr-2010 15:30
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Great, Thanks. I'll wait and see if someone on here that works for TC can help me out, otherwise I will contact TDR.

43 posts


Spark NZ

  #318883 15-Apr-2010 15:43
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Hi Ham,

Could you please PM me your fathers details - and I will have a look into your situation, please also provide a contact number for yourself and your father


The views expressed in the post above are my views only and unless stated do not represent the views of my employer.....

It's only an informed decision when the information comes from an informed source

Speedtest @ Work


462 posts

Ultimate Geek

  #318891 15-Apr-2010 15:56
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Resolved. Thankyou very much for clearing that up.

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