I moved home over the weekend and with this my Telecom homeline and Broadband. 
I had specified the date/times to disconnect and reconnect at the new property however I didnt have high hopes of actually being online the day of moving given previous experiences.

I was contacted several times by the Chorus tech (Moyo).  Initially when I tested the phoneline at his request I experienced the disconnected tone.  Moyo said he would come back and sort it out.  I was not much help given I was between properties most of the day but he contacted me again that afternoon and said it should be sorted.

Arriving back and my new property I was happy to hear the right tone on the phone and pleasantly surprised that after plugging in my ADSL everything worked.

Moyo texted me that night to check all was working.  Great customer service!

Overall I was very happyt at how smoothly this went.  Congrats Telecom.