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Wannabe Geek


Topic # 68219 17-Sep-2010 00:14
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So I saw the double your data offer for new customers, is this fair though? I've been with telecom since I can remeber...and i've been a victim of the big time plan. Called them up today and was told that I'm not eligible for the double your data offer. I'm starting to think about changing ISP since loyalty doesn't get you anywhere with this company.

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Master Geek


  Reply # 380979 17-Sep-2010 00:47
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disconnect ur account then reconnect as new customer...


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  Reply # 380980 17-Sep-2010 00:51
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dannywii: disconnect ur account then reconnect as new customer...



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  Reply # 380986 17-Sep-2010 02:52
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Has to be 3 months without internet to count as a new connection

But you could connect a new one, which would be a new connection then disconnect the existing one and perhaps get it?




Richard rich.ms

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  Reply # 381018 17-Sep-2010 08:08
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Loyalty doesn't count with many companies these days. Most have enticements to attract new customers which are usually far better deals that existing customers get. Pisses me off no end, but hey - that's life, and you can either spend it changing power/phone/mobile/etc providers every 12 months or make the most of what you've got.

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  Reply # 381078 17-Sep-2010 09:41
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Acquisition offers are pretty much the norm for telcos across the world -- not just Telecom NZ. You probably accepted one when you first signed up, too -- a free modem, a subsidised mobile phone... people quickly forget that stuff.

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Master Geek
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  Reply # 381089 17-Sep-2010 09:57
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Good point Steve98 - also, don't forget that it's so easy to change ISP's these days. I was a little annoyed at Telecom changing my contract unilaterally, so I called another ISP in the morning and was working at proper broadband speeds again by the end of the day with another ISP.  There's no need to stay with a company if you don't like them

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Ultimate Geek
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  Reply # 381131 17-Sep-2010 11:03
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Sky does it, my newspaper does it, insurance companies, power companies......

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  Reply # 381165 17-Sep-2010 11:40
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Read my other post, had a Telecom door knocker offer me 12 months double data no contract....

Mad Scientist
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  Reply # 381167 17-Sep-2010 11:41
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is there another person in the house who can sign up as "new customer"? do NOT disconnect before you get a new connection otherwise you could be on dial up for a while




Swype on iOS is detrimental to accurate typing. Apologies in advance.


28 posts

Geek


Reply # 383468 23-Sep-2010 09:38


My wife had a bizzare call from telecom last night.

We have been on the pro plan for a good 18 months or so at least, and was getting on alright with it although the monthly cost is quite high at $80 (would prefer the adventure plans $60 cost, but 20GB was a bit to low for me - 30GB would have been ok).

Anyway, Telecom called last night and said they were doubling our monthly broadband plan usage for no additional cost or contract terms. completely free. So our pro plan has gone from 40GB a month to 80GB.

Has anyone else had this happen? I cant see any changes on their website to indicate tthat they are doubling their data caps?

I haven't even asked for more data or made any sort of complaints about the double the data deal for new users. Im pretty happy with the free doubling of data, although I would probably switch to the cheaper Adventure plan at $60 if it was also being doubled from 20GB to 40GB. Im on an adsl2+ high speed exchange too - so am pretty stoked - probably going to be watching al;ot of TV ondemand & Hulu now.

Would be interested to hear if anyone else has received the same deal.

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Ultimate Geek
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  Reply # 383488 23-Sep-2010 10:11
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When I signed with telecom in 2003, I was on a 2gb plan, with overage charges. Somehow I managed, but only had one PC.

This cost around $70 from memory.

Now, I"m on the adventurer, which offers 20gb for $59. But, over the years I have collected an ipad/iphone/2 desktop PC's/laptop/popcorn hour/2 ipod touches/and a playstation 3.

20gb is just not enough. I keep running out. Children play online games, watching online content, and ipad / iphone downloads consume a bit too.

Just keeping the OS updated on all these devices consumes quite a bit of data. I have a test PC which i play around with , reinstalling with different OS etc, and just that uses a ton of data.

And, keeping applications updated uses a lot of data too, eg, updating itunes across my 3 pc's, that is nearly 300mb ( i know , i could download one, and apply across the PC's but I am lazy).

I'd appreciate telecom doubling my plan. 20gb just doesn't cut it, but I don't want to pay more. For now, I just decrease my data usage the closer i get to my cap. Gets pretty tight at the end of the month. Don't know how I survived on 2gb .





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Geek


  Reply # 383511 23-Sep-2010 10:49

I feel your pain - we have 3 x macs, 2 x iphones + 1 x ipad & 1 x PS3 that seem to be constantly updating each month (at least there is no "patch Tuesday" every week from microsoft). Its a shame each iOS app update seems to mean redownloading a whole new copy of the app - some of those apps are deceptively big (I'm looking at you Guybrush Threepwood!).

Would be great if telecom did a deal with apple to zero rate your data from apples servers (software updates & itunes/app store downloads) then that would easily halve the amount of data I use a month.

Even if it meant a flat rate of $10 a month for unlimited apple server data, then I could easily drop my plan to a 10 or 20 GB plan I think.  

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Ultimate Geek
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  Reply # 383526 23-Sep-2010 11:10
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Hi MacKiwi
Well i certainly hope that telecom make me the same offer! Having been on Go Large, then Big time, now pro, 80 gigs would be just about right for our household. 40 gig is a REAL struggle (no skye, no you tube, no downloading) and just got through the month with a few megs to spare.




mxpress

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Ultimate Geek
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  Reply # 383887 24-Sep-2010 07:40
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I have been thinking about going back to xnet as they don't count the servers that apple stuff is on and been thinking about getting an apple tv.

At least apple servers weren't counted when I was with them about 4 years ago

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Ultimate Geek
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  Reply # 383914 24-Sep-2010 09:07
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You could always call up and say "X Company has offered me this (insert relevant offer that is actually in the marketplace). Can you do anything to encourage me to stay as I prefer your service. I'm happy to sign up to a contract".

You'd be surprised to see how often something like this works. And if it doesn't you've got two choices then. Stay or go to the other company that you've researched.

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