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202 posts

Master Geek


# 79351 16-Mar-2011 16:04
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Hi guys,
I think i have called every ISP in NZ trying to get internet and have had no luck.
Problem is that no ISP can offer service due to the lack of ADSL ports in our roadside cabinet.

Telecom have told me that the cabinet that i connect to is scheduled for upgrade on 10/11/2011.
I have been placed on the waiters list and currently in 8th place.

3 Months later and still in 8th place :(.
I would like to know if you guys have any suggestions or have had the same problem as me and how Telecom responded to your situation.

Thanks.

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2460 posts

Uber Geek


  # 448925 16-Mar-2011 16:08
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You're pretty much boned.

The only other thing to try is either 3G (2Degree's if you're in their broadband zone) or some other form of wireless ISP, at least one that doesn't lock you into a 1/2 year contract and will let you rent their gear.
What area are you in?



202 posts

Master Geek


  # 448935 16-Mar-2011 16:23
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Yea seems that way. Long time to wait.

I am using Telecom's XT data stick with 8GB and its not too bad but during the night it gets really slow and that's the time i like to do some gaming.

Have checked with Kordia and a few other wireless providers but are unable to service the area. Some say the XT data is better.

I live in Maraetai/Beachlands

 
 
 
 


3508 posts

Uber Geek

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  # 448946 16-Mar-2011 16:47
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You may be in luck!!!

http://www.ynet.co.nz/Ynet_index.html

It's a Waiheke ISP that has been around for a while. If you can get a line of sight to Waiheke I bet you can connect up with these guys. The plans are a little more expensive but if you consider that you don't need a phone line (just go VOIP) its not too bad.




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202 posts

Master Geek


  # 448959 16-Mar-2011 17:10
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Thanks a lot Zeon.
I gave them a call and they are going to check for line of sight :)

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Uber Geek

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  # 448998 16-Mar-2011 18:39
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The issue isn't the lack of ports in a roadside cabinet, it will be a lack of ports from an exchange.

A new roadside cabinet will fix your issue but unfortunately some people have to wait. Spending huge $$ to upgrade exchanges with equipment that will then be obsolete with the new cabinets makes no financial sence.




202 posts

Master Geek


  # 449738 18-Mar-2011 19:33
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I thought they are fiber fed cabinets are they not?

I assumed it was the cabinet because when we moved in we still had the previous owners DSL Service which telecom didn't disconnect until the following week.
So i manged to check the line states and found that our line attenuation was 2dB and sync rate was 7616kbps.


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Uber Geek

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  # 449761 18-Mar-2011 21:56
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Napster: I thought they are fiber fed cabinets are they not?

I assumed it was the cabinet because when we moved in we still had the previous owners DSL Service which telecom didn't disconnect until the following week.
So i manged to check the line states and found that our line attenuation was 2dB and sync rate was 7616kbps.
 


It's not possible for a customer served from a cabinet to not get DSL as there is a 1:1 relationship.

If you are only getting  ADSL sync speeds you probably aren't being fed from a cabinet, if you are internal house wiring is limiting your connection.

 
 
 
 


621 posts

Ultimate Geek


  # 449764 18-Mar-2011 22:10
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It is possible there are cabinets that aren't ADSL2+ capable. I'm connected to one (KGR/J) and it's not due for equipment upgrade until June 2011.

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  # 449771 18-Mar-2011 22:50
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Kraven: It is possible there are cabinets that aren't ADSL2+ capable. I'm connected to one (KGR/J) and it's not due for equipment upgrade until June 2011.


This is probably an old style cabinet that contains no active electronics and will be replaced by a Whisper cabinet.




202 posts

Master Geek


  # 449815 19-Mar-2011 10:41
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There is only ADSL1 in these cabinets and are at full capacity so that is why i am unable to get hooked up.

Previous owner had DSL but when they disconnect it some other person on the Broadband waiting list gets the connection. We had lost out.

Just want to understand if its the Equipment in the cabinet that's at full capacity or the circuit back to the CO/Exchange.

621 posts

Ultimate Geek


  # 449816 19-Mar-2011 10:46
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sbiddle:
Kraven: It is possible there are cabinets that aren't ADSL2+ capable. I'm connected to one (KGR/J) and it's not due for equipment upgrade until June 2011.


This is probably an old style cabinet that contains no active electronics and will be replaced by a Whisper cabinet.



KGR/J looks exactly like a double bay whisper cabinet from the outside, but I'm assuming it has older gear inside. It was installed before the cabinetisation announcements, I think due to a whole lot more houses going into this subdivision.

When I check on the Telecom Wholesale website, all of the properties I've searched that run off that cabinet have a June 2011 date, and I'm still getting ADSL1 on my router.

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  # 449833 19-Mar-2011 12:15
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There isn't much you can do about the siauation but wait. The data on the Telecom Wholesale website is typically accurate so you should expect the problem to be solved come ~June.


300 posts

Ultimate Geek


  # 450112 20-Mar-2011 20:09
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A few years ago when we moved into our new house in a new subdivision we were given the 'no ports' runaround. Talking to our neighbours I found out this was affecting a lot of people. Telecom/Chorus wouldn't even tell me what position we were on. We were told it could be anywhere from 2 weeks to 2 years for us to get access.

So I spammed everyone I could think of - the TDR, ISP/Telecom/Chorus complaints service, the Commerce Commission and my local MP.

My MP wrote a letter (and sent me a copy). Suddenly I got a direct line to someone at Chorus (ringing me!) who seemed to know what he was on about.

Still took 2 months but more than just me in the street got hooked up at once (checked with one of our neighbours on the day we got service and they had got service as well).

We have since been cabinetised. The quality of the phonelines/internet service here isn't the greatest though.




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13 posts

Geek


  # 450321 21-Mar-2011 11:41
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It's not possible for a customer served from a cabinet to not get DSL as there is a 1:1 relationship.

If you are only getting  ADSL sync speeds you probably aren't being fed from a cabinet, if you are internal house wiring is limiting your connection.



Telecom is migrating customers onto the Roadside Cabinets before they have been qualified. When migrating customers, most of the cabinets don’t have Fibre yet or don’t have DSL so to get broadband working they must connect you via the local exchange. If the Roadside Cabinet runs copper back to the Exchange you can double your distance which decreases your broadband speed.
Telecom is gambling on most customers not noticing their broadband speed has halved or worse.
When resources become available they are connecting the Fibre to the Roadside Cabinet which will increase your speed but they will not guarantee what that speed will be it may not be as fast as before.

Telecom wouldn’t dare try this on their corporate customers.

 

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  # 450326 21-Mar-2011 11:51
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boost3d:


It's not possible for a customer served from a cabinet to not get DSL as there is a 1:1 relationship.

If you are only getting  ADSL sync speeds you probably aren't being fed from a cabinet, if you are internal house wiring is limiting your connection.



Telecom is migrating customers onto the Roadside Cabinets before they have been qualified. When migrating customers, most of the cabinets don’t have Fibre yet or don’t have DSL so to get broadband working they must connect you via the local exchange. If the Roadside Cabinet runs copper back to the Exchange you can double your distance which decreases your broadband speed.
Telecom is gambling on most customers not noticing their broadband speed has halved or worse.
When resources become available they are connecting the Fibre to the Roadside Cabinet which will increase your speed but they will not guarantee what that speed will be it may not be as fast as before.

Telecom wouldn’t dare try this on their corporate customers.

 


I'm not sure where you're getting your information from but I've just been told there is absolutely no truth to it. If you have some examples of new whisper cabinets they have been cut over and don't have fibre backhaul and or new ISAMS for broadband I'd be keen to know.

There will always be a transition period, typically of around a week or two where a new cabinet install will mean reduced speeds as MPF's are cutover to the cabinet. If you're on a ULL connection your speed will be hampered by a cabinet cutover as you are being served from the equipment in the exchange and will need to move back to a wholesale plan as the midspan interference causes insiginificantly reduced ADSL performance.

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