Multiple iPhone 4 issues

Forums › Spark New Zealand (including Skinny and BigPipe) › Multiple iPhone 4 issues

v5

4 posts

Wannabe Geek

#98619 2-Mar-2012 22:14

Is anyone else experiencing issues with the iPhone 4 on Skinny. I seem to be on the phone to the help desk all the time.

Problems have included problems receiving calls and texts, and the inability to send texts to people not already in address book / or who have previously sent texts.

Apparently there are 'known issues' at skinny but not really making any progress on these.

Am I alone? Anyone else had similar and if so...any fixes?

Thanks

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#589609 2-Mar-2012 22:17

Have you seen this thread?

http://www.geekzone.co.nz/forums.asp?forumid=137&topicid=97235

v5

4 posts

Wannabe Geek

#589617 2-Mar-2012 22:20

Yes...I've looked through all I can see. There were definitely some problems porting the number, but not all relate to porting and according to the help desk they relate to the iPhone only.

LivingSkinny

513 posts

Ultimate Geek
+1 received by user: 129

Trusted

Skinny

#589818 3-Mar-2012 12:30

v5: Is anyone else experiencing issues with the iPhone 4 on Skinny. I seem to be on the phone to the help desk all the time.

Problems have included problems receiving calls and texts, and the inability to send texts to people not already in address book / or who have previously sent texts.

Apparently there are 'known issues' at skinny but not really making any progress on these.

Am I alone? Anyone else had similar and if so...any fixes?

Thanks

Hi There have been a couple of reported issues with the iPhone 4.

One is that the personal hotspot is not functioning. We are working with Apple on that.

Another is issues with caller ID not displaying (people see Blocked Number rather than your details). In Settings->Phone->Show My Caller ID you currently can't change this setting. We have found the problem with this and are progressing a fix through test at the moment.

There was an issue with texts and calls but this should have been fixed and I have just tested OK. If you are still having problems then please PM me with some details and I'll get the engineers to do some traces.

v5

4 posts

Wannabe Geek

#589850 3-Mar-2012 14:26

Just getting details about what issues remaining as they did mostly relate to SMS... Will pm youBe good to have a list of known issues on skinny.co.nz or geekzone.

Ps: good on you for getting involved in forum...I've been impressed with help desk and your response!

v5

4 posts

Wannabe Geek

#590859 5-Mar-2012 20:01

Seems like SMS issues solved and receiving SMS from all networks now :-)

TeWharau

35 posts

Geek

#592342 8-Mar-2012 14:15

Hi,

I also have a iPhone 4 (iOS 5.0.1) on skinny with a 021 number ported from 2degrees (I know...chronic switcher).

The team at skinny were very friendly and efficient. I will phone them if I get no joy from the experts here.

At first, I couldn't get data and iMessage was working fine.

After running the Skinny iPhone Configuration Utility (from their website), 3G data began working but iMessage stopped.

In settings/messages/Receive At/ the phone number is greyed out and "Verifying".

I can still use my email to send iMessages (like on an iPod Touch) but not through SMS.

Also, when I turn wifi and 3g off, I can txt, but it comes up as a different iMessage account on my wife's phone.

Any clues?

Cheers.

Lego

Shop now for Lego sets and other gifts (affiliate link).

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#592346 8-Mar-2012 14:23

iOS 5.1 is out today maybe upgrade

codyc1515

1598 posts

Uber Geek
Inactive user

#592379 8-Mar-2012 15:13

johnr: iOS 5.1 is out today maybe upgrade

Had trouble getting that after being on iOS 5.1 beta 3. Downloading the GM manually (803MB!!). Thats another issue though...

LivingSkinny

513 posts

Ultimate Geek
+1 received by user: 129

Trusted

Skinny

#592658 9-Mar-2012 09:24

LivingSkinny:
v5: Is anyone else experiencing issues with the iPhone 4 on Skinny. I seem to be on the phone to the help desk all the time.

Problems have included problems receiving calls and texts, and the inability to send texts to people not already in address book / or who have previously sent texts.

Apparently there are 'known issues' at skinny but not really making any progress on these.

Am I alone? Anyone else had similar and if so...any fixes?

Thanks

Hi There have been a couple of reported issues with the iPhone 4.

One is that the personal hotspot is not functioning. We are working with Apple on that.

Another is issues with caller ID not displaying (people see Blocked Number rather than your details). In Settings->Phone->Show My Caller ID you currently can't change this setting. We have found the problem with this and are progressing a fix through test at the moment.

There was an issue with texts and calls but this should have been fixed and I have just tested OK. If you are still having problems then please PM me with some details and I'll get the engineers to do some traces.

Personal Hotspot is now fixed.

First, update the iPhone to IOS 5.1, which was released yesterday (this adds the option to enter the APN for Internet Tethering).Now go to Settings/General/Network/Mobile Data NetworkSet the APN for Internet Tethering to wapaccess.co.nzAfter this setting is changed, reboot the phone and the Personal Hotspot can be enabled.