Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1711 posts

Uber Geek


# 99635 23-Mar-2012 14:28
Send private message

I have had several of my users report to me that they are getting network congestion issues on the Telecom mobile network, and they've heard of others having issues also. Located in Christchurch and Blenheim.

Calls coming in to them just don't connect and when they try to ring out to their voicemail the get messages about network congestion.

The Telecom website reports no issues, and I am certainly having no issues in Ashburton.

Is there a Telecom Network Issue?

Create new topic
1948 posts

Uber Geek
Inactive user

  # 599138 23-Mar-2012 14:38
Send private message

Have any of them logged a call with 120?  Do you know what their case numbers are?

The CSRs can lookup a whole myriad of information about the customer and see what's going on.

That would be the best place to get action or to see if there is a per-user fault or a particular site fault.

There is nothing obvious on our internal faults page pointing to a significant outage.

1711 posts

Uber Geek


  # 599165 23-Mar-2012 15:18
Send private message

One of our people is waiting for a Telecom person to call them back (although given half the issue is that calls are not connecting through then I am not sure about this ending well!) and the other person I haven't heard back from.

The person in Christchurch who did call 120 was told by the Telecom person there was no issues, they could see him on the network. But calls are not getting through, and now all his skipped voicemails from today have been dropped also!

He as crashed his phone by removing the battery several times.


1948 posts

Uber Geek
Inactive user

  # 599169 23-Mar-2012 15:23
Send private message

Feel free to EMail me pl at or PM me with any affected mobile numbers and I will see if there are known issues.  And will try and forward it onto the appropriate support channel.

You are sure it's not a specific handset issue.

1711 posts

Uber Geek


  # 599171 23-Mar-2012 15:31
Send private message

Have just heard back for my user that Telecom have told him they think he was stuck on a particular tower, but he isn't any more. Does this sound right?

6769 posts

Uber Geek

Lifetime subscriber

  # 599214 23-Mar-2012 17:04
Send private message

I had some strange issues here in Whakatane today too (although it's behaving itself now); my phone was reporting No Service and took a reboot to get it up and running again (although I didn't think to try toggling flight mode). Five minutes later I found it back on No Service again. Later I found it on zero bars (instead of the usual 4-5) but was still successfully able to access data etc.

I figured that it was just my phone being silly, but after seeing your post I decided that it's best to mention it. As noted above, it seems to have resolved itself now, although I'll certainly post back if I see anything else happen.

Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08

Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19

Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48

CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42

Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41

Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30

BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14

Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24

2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35

New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13

OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32

Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27

D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.