Stop endless emails every time forum replies happen

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BDFL - Memuneh
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#1981005 21-Mar-2018 14:16

tdgeek:

All of a sudden I seem to be getting no emails every time someone adds to a thread I participated in!

/me looks at @tdgeek profile and realise he uses an ISP email address well know for having problems.

tdgeek

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#1981009 21-Mar-2018 14:22

freitasm:

tdgeek:

All of a sudden I seem to be getting no emails every time someone adds to a thread I participated in!

/me looks at @tdgeek profile and realise he uses an ISP email address well know for having problems.

:-)

Only using webmail and iOS I have rarely had issues. But its quite possible they have all gone to spam. Would be helpful to check the spam folder but there ain't one.

I make enquiries, tks

hio77

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Lizard Networks

#1981021 21-Mar-2018 14:35

freitasm:

tdgeek:

All of a sudden I seem to be getting no emails every time someone adds to a thread I participated in!

/me looks at @tdgeek profile and realise he uses an ISP email address well know for having problems.

Pretty sure it's all someones spf rules or something ;)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

tdgeek

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#1981022 21-Mar-2018 14:39

Tks Troy, I whitelisted forums@GZ email and all ok now. mentions was ok though

/sighxtra

freitasm

BDFL - Memuneh
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#1981032 21-Mar-2018 14:53

hio77:

freitasm:

tdgeek:

All of a sudden I seem to be getting no emails every time someone adds to a thread I participated in!

/me looks at @tdgeek profile and realise he uses an ISP email address well know for having problems.

Pretty sure it's all someones spf rules or something ;)

I am sure the SPF, DKIM, DMARC and TLS connections are all working ok for us. I actually have made some changes in our network configuration and started using Office 365 Connector as a SmartHost instead of sending directly from our server. This allows us to use TLS where possible. I've checked the SPF and unless you found something (which would be nice to know) then everything seems ok.

hio77

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#1981038 21-Mar-2018 15:00

freitasm:

I am sure the SPF, DKIM, DMARC and TLS connections are all working ok for us. I actually have made some changes in our network configuration and started using Office 365 Connector as a SmartHost instead of sending directly from our server. This allows us to use TLS where possible. I've checked the SPF and unless you found something (which would be nice to know) then everything seems ok.

I didn't look into why the item was spam filtered, there was no instant reason so requires further digging.

At a face value, Concluded tds issue and supplied a workaround...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

tdgeek

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#1981202 21-Mar-2018 19:08

hio77:

freitasm:

I am sure the SPF, DKIM, DMARC and TLS connections are all working ok for us. I actually have made some changes in our network configuration and started using Office 365 Connector as a SmartHost instead of sending directly from our server. This allows us to use TLS where possible. I've checked the SPF and unless you found something (which would be nice to know) then everything seems ok.

I didn't look into why the item was spam filtered, there was no instant reason so requires further digging.

At a face value, Concluded tds issue and supplied a workaround...

Cheers Troy. I'm still missing some Nigerian offers, but no rush.....

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Jase2985

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#1982412 24-Mar-2018 06:18

@freitasm I also have stopped receiving emails for threads i have been watching and previously been receiving emails too

i havent received anything from geekzone since Tuesday

Yes i have check my spam folders and yes im using xtra, but have had ZERO issues in the past

tdgeek

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#1982422 24-Mar-2018 08:17

Jase2985:

@freitasm I also have stopped receiving emails for threads i have been watching and previously been receiving emails too

i havent received anything from geekzone since Tuesday

Yes i have check my spam folders and yes im using xtra, but have had ZERO issues in the past

That was my situation. SMX filter spam for you, it wont go to the spam folder. If you blacklisted an email address in webmail it might, I don't know.

In webmail, whitelist forums@geekzone.co.nz that will fix it. I suspect one of the GZ emails that you and I dealt with had some factor that SMX decided was spam.

@Jase2985 as the mentions will get to you

freitasm

BDFL - Memuneh
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#1982424 24-Mar-2018 08:24

It maybe someone who didn't want the emails and didn't click the unsubscribe link just started flagging all as spam, causing the platform to block everything for everyone.

I could randomise the email address but this will impact rules people created before.

tdgeek

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#1982426 24-Mar-2018 08:29

My issue also started Tuesday same as Jase's. But seems only two of us, and an easy fix (that should not have to be made, but... )

freitasm

BDFL - Memuneh
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#1982439 24-Mar-2018 09:33

That's when I moved from sending emails from our own server to sending via Office 365 - this is because we now have additional IP addresses for the servers and I wanted to move away from running the SMTP server. I monitor the server/email quality using Google Postmaster and I can say checks (SPF, DKIM, DMARC) all pass. It seems Spark's email platform is being overzealous.

Jase2985

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#1982482 24-Mar-2018 11:16

Thanks guys

Seems to be working again this morning

FineWine

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#1987076 2-Apr-2018 09:52

Jase2985:

@freitasm I also have stopped receiving emails for threads i have been watching and previously been receiving emails too

i havent received anything from geekzone since Tuesday

Yes i have check my spam folders and yes im using xtra, but have had ZERO issues in the past

Ditto

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

freitasm

BDFL - Memuneh
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#1987093 2-Apr-2018 10:12

Another xtra example...

@hio77 how can we check what's going on?

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