Vodafone, you tricked me!

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mdf

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#206025 7-Dec-2016 10:10

On hold to Vodafone (plan change = on account discount went missing). I was just thinking to myself "Well, this is a pleasant change, no Sway on endless repeat..." when BANG! Hellooo Ms Runga!

It's the hope that kills you...

NB. This is intended to be a lighthearted post. No need for any fun police to jump on me.

MikeB4

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#1683705 7-Dec-2016 10:19

If you relax they get you. Hahahaha

Here is a crazy notion, lets give peace a chance.

Coil

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#1683716 7-Dec-2016 10:31

Try working there for 2 years every time you transferred you would get tormented by the hold music.
Some may say its a breach of human rights.

Jaxar

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#1684062 7-Dec-2016 16:45

TimA:

Try working there for 2 years every time you transferred you would get tormented by the hold music.
Some may say its a breach of human rights.

It can be enough to make you look forward to calling Chorus so you could listen to their hold music for a change.

Although last time I called a VF number it was as a customer not an employee and had no time on hold at all.

Please note: I have a professional bias towards Vodafone.

mdf

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#1684063 7-Dec-2016 16:48

TimA:

Try working there for 2 years every time you transferred you would get tormented by the hold music.
Some may say its a breach of human rights.

Pfwoah, they subject the CSRs to the hold music too!? If not human rights violation, certainly something Worksafe should be investigating!

quickymart

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#1684363 7-Dec-2016 23:58

I got to know Savage Garden's song To the Moon and Back quite intimately when I worked there. As well as Darren Hayes's singular solo effort. You had to listen to it when warm handshaking to customer services (back then).

michaelmurfy

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#1684365 8-Dec-2016 00:24

Heck I remember back when I was working for Vodafone in 2008 having Bic Runga as hold music for some internal stuff. The fact they expose people to that is just terrible.

@mdf I thought you'd want the YouTube video to practice your singing skills for next time you call them:

Edit: Vodafone if you're reading this please change it to the default Cisco Callmanager music. It is the best hold music out.

Michael Murphy | https://murfy.nz
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Linux

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#1684388 8-Dec-2016 07:57

When you changed plan maybe the new plan was not entitled to the discount,

Did you check before requesting the plan change?

Linux

Lias

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#1685189 9-Dec-2016 11:27

Seriously that song should be outlawed under the Geneva Convention :-P

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

mdf

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#1685224 9-Dec-2016 12:24

Linux: When you changed plan maybe the new plan was not entitled to the discount,

Did you check before requesting the plan change?

Linux

Yep, checked in advance and the new plan (FibreX Max) is eligible. Looks like the part month billing cycle was to blame (certainly confused me and both CSRs I spoke to). Seems to have affected others too (see the gigbit thread). All sorted now.