[Xpost from Reddit] Vodafone user was charged $10 for a 111 call.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [Xpost from Reddit] Vodafone user was charged $10 for a 111 call.

tehgerbil

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#279753 5-Nov-2020 22:13

I always thought 111 was free?

https://www.reddit.com/r/newzealand/comments/jof4sr/charged_985_by_vodafone_for_4_min_24_sec_call_to/

Anyone from Vodafone (or anyone who knows how 111 works) could explain how this could happen?

Screenshots in case it gets deleted:

https://i.imgur.com/qZgk5BD.jpg

https://i.imgur.com/5hJkx08.png

johny99

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#2598598 5-Nov-2020 22:30

@jasonparis nice little money spinner, beers on you this year ;), no but seriously this must be an obvious fault!

JasonParis

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#2598692 6-Nov-2020 07:52

Thanks for the heads up. Yes 111 calls are free. Please drop me a quick email to Jason.paris@vodafone,com and I'll get the team to sort this.

Cheers

Jason Paris

Behodar

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#2598705 6-Nov-2020 08:12

Why does someone need to email you? You're already aware of the problem...

sbiddle

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#2598710 6-Nov-2020 08:21

It is worth noting that 111 is not always free - operators have been able to charge for malicious calls since 2002. While this does not routinely happen, the ability is there to charge if needed. Their is a media release for the $200 announcement here https://www.scoop.co.nz/stories/BU0207/S00195.htm

mrdrifter

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#2598718 6-Nov-2020 08:38

sbiddle:
It is worth noting that 111 is not always free - operators have been able to charge for malicious calls since 2002. While this does not routinely happen, the ability is there to charge if needed. Their is a media release for the $200 announcement here https://www.scoop.co.nz/stories/BU0207/S00195.htm

This is correct, I used to manage the floor of the operators that take 111 calls and take overflow calls during major events. The operators can code calls for various scenarios such as repeat calls when kids are playing, or when no response is received. The above issue looks to be separate though and likely relates to the transfer of the call not being handled correctly.

sbiddle

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#2598721 6-Nov-2020 08:42

Just an edit to my post above (hard to edit when it's already been quoted) I meant 2002 announcement not the $200 announcement.

JasonParis

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#2598727 6-Nov-2020 08:52

Behodar:

Why does someone need to email you? You're already aware of the problem...

We need the number the call was made from and a bit more detail to fully look into this.

Jason Paris

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michaelmurfy

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#2598733 6-Nov-2020 09:05

I've pinged the OP of the Reddit thread to take a look at this thread. Thanks Jason for offering to look into it.

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Behodar

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#2598735 6-Nov-2020 09:07

The impression I got - and I may be wrong - is that the person with the problem isn't anyone in this thread, and therefore won't be able to provide any additional information.

@tehgerbil, is my understanding correct or have I gone completely down the wrong track here?

Edit: Thanks MM; that's logical! (I haven't had any caffeine today...)

NickR1

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#2598743 6-Nov-2020 09:31

Behodar:

The impression I got - and I may be wrong - is that the person with the problem isn't anyone in this thread, and therefore won't be able to provide any additional information.

@tehgerbil, is my understanding correct or have I gone completely down the wrong track here?

Edit: Thanks MM; that's logical! (I haven't had any caffeine today...)

JP is most likely unfamiliar with Reddit (and xposting).

We have no established process to 'verify' ourselves (VF) on Reddit so asking for customer details via Reddit PM isn't a good idea.