dacraka:Handle9: If people are really unhappy with the response it's not like they can't change providers.
I can be hard, for one: some people are on one-two year contracts with Vodafone.
For signing a contract you would have gotten additional benefits over people without, and this means you were happy at the time you signed you were happy with the package provided for two years, luckily you get included when the others get an upgrade too, free of charge, so it's not like it's that big of a problem!