Kapiti Cable Congestion?

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#1281595 12-Apr-2015 19:46

freitasm: You guys using http://customerzone.vodafone.co.nz/customer-zone/speedtest/ to test right and using ethernet, not WiFi, right?

I am on 130/10 in Johnsonville and currently getting 50/10 against Vodafone's Wellington server.

Before "unlimited" it would be 130/10 all the time, any time. Now, not so much.

Yeah, gig Ethernet against Wellington.speedtest.Vodafone.co.nz.
Getting above 80Mb/s is a special occasion for me. Sunday afternoons are ridiculously awful.

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#1281599 12-Apr-2015 20:03

gbwelly: ... Getting above 80Mb/s is a special occasion for me....

You're not the only one.

Here are the TrueNet stats for Wellington cable over the last week ...

(click to enlarge)

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#1281601 12-Apr-2015 20:08

I guess it's proof of the impact school holidays have on internet traffic.

Nish

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#1281619 12-Apr-2015 21:03

gbwelly - yeah I am, off Wellington Road and also on the 130/10 plan. I have another mate further down the road on the 100/10 plan who gets very similar speeds as well.

Freitasm - yeah, testing using the vodafone speedtest to wellington and over a wired connection directly to the cable modem and via a router, get the exact same results both ways.

Right now, I am getting:
Last Result:
Download Speed: 2906 kbps (363.3 KB/sec transfer rate)
Upload Speed: 1391 kbps (173.9 KB/sec transfer rate)
4/12/2015, 9:02:01 PM

thewanderingv

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#1281635 12-Apr-2015 21:31

I'm in Hataitai, and this is how bad it has gotten for me (Sunday at 9:30PM):

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#1281727 13-Apr-2015 08:24

Here are the TrueNet Wellington cable speed stats for the last week.

Hourly speeds are averaged over 7 days and multiple users.

Note the increasing 9pm dip ...

(click to enlarge)

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Jase2985

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#1281738 13-Apr-2015 08:33

its not just that, its the steady decline from about 2pm.

mattbush

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#1281762 13-Apr-2015 09:00

Its almost as if VF is throttling deliberately to save some money for extra spending on their exec bonuses!!!

For months we were told on this forum that a lot of money is being spent to upgrade cable, and all we have seen is this pathetic congestion.

I have had a live ticket in for months now and have had an email saying it is a fault....but the problem is getting worse not better, and its spreading to a lot of other geographies.

What is going on VF??

Is it time to take off the "unlimited download" offer so you can at least support your existing customers?

johnr

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#1281763 13-Apr-2015 09:02

mattbush: Its almost as if VF is throttling deliberately to save some money for extra spending on their exec bonuses!!!

For months we were told on this forum that a lot of money is being spent to upgrade cable, and all we have seen is this pathetic congestion.

I have had a live ticket in for months now and have had an email saying it is a fault....but the problem is getting worse not better, and its spreading to a lot of other geographies.

What is going on VF??

Is it time to take off the "unlimited download" offer so you can at least support your existing customers?

No throttling is happening at all If the last upgrades were not completed it would be far worse now!

MikeB4

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#1281766 13-Apr-2015 09:07

johnr:
mattbush: Its almost as if VF is throttling deliberately to save some money for extra spending on their exec bonuses!!!

For months we were told on this forum that a lot of money is being spent to upgrade cable, and all we have seen is this pathetic congestion.

I have had a live ticket in for months now and have had an email saying it is a fault....but the problem is getting worse not better, and its spreading to a lot of other geographies.

What is going on VF??

Is it time to take off the "unlimited download" offer so you can at least support your existing customers?

No throttling is happening at all If the last upgrades were not completed it would be far worse now!

Agreed, here is my latest from this AM....

Last Result:
Download Speed: 127316 kbps (15914.5 KB/sec transfer rate)
Upload Speed: 10052 kbps (1256.5 KB/sec transfer rate)
‎13‎/‎04‎/‎2015‎ ‎9‎:‎06‎:‎00‎ ‎AM

Here is a crazy notion, lets give peace a chance.

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#1282916 14-Apr-2015 13:15

KiwiNZ:
johnr: No throttling is happening at all If the last upgrades were not completed it would be far worse now!

Agreed, here is my latest from this AM....

Last Result:
Download Speed: 127316 kbps (15914.5 KB/sec transfer rate)
Upload Speed: 10052 kbps (1256.5 KB/sec transfer rate)
‎13‎/‎04‎/‎2015‎ ‎9‎:‎06‎:‎00‎ ‎AM

9am stats are not the problem - it's the 9pm (peak hour) stats that the complaints are about.

My 9pm speed is 20% of my 9am speed on 100/10 Mbps cable (I'm on the blue line) ...

(click to enlarge)

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mattbush

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#1285847 16-Apr-2015 21:01

How is this for 100/10?

Download Speed: 1221 kbps (152.6 KB/sec transfer rate)
Upload Speed: 4661 kbps (582.6 KB/sec transfer rate)
16/04/2015, 20:59:01

Getting so fed up with this money grabbing outfit.

quickymart

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#1285862 16-Apr-2015 21:22

Sooooooooo...do something about it. You've already complained here and John has told you there is ongoing work, which is going to take some time. Do you think posting speedtest results endlessly will fix it (serious question)? A more constructive option would be to vote with your feet.

mattbush

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#1285901 16-Apr-2015 22:27

quickymart: Sooooooooo...do something about it. You've already complained here and John has told you there is ongoing work, which is going to take some time. Do you think posting speedtest results endlessly will fix it (serious question)? A more constructive option would be to vote with your feet.

Its good to see you know all the answers.

This issue has been "under action" for months. I have asked customer services to be allowed out of my contract but they will not respond.

I was told on 3/3/2015 that the retention/cancellations team would call me....I am still waiting.

Since you are clearly are a very intelligent person perhaps you can indeed tell what to do next?

I know I am not the only one affected and, since I first started complaining the cable congestion issue has spread to many areas. VF continue to take $100/month from more and more customers for unlimited product, but are very slow to upgrade their capacity to cope.

I realise JohnR goes above and beyond, but should he be the only spokesman from VF who seems to know whats going on?

Perhaps you could call the service team each couple of weeks for me to ask about progress? Last time I tried it took 3 hours and was transferred 3 times to be told nothing.

Just for you Sir

Download Speed: 7153 kbps (894.1 KB/sec transfer rate)
Upload Speed: 10045 kbps (1255.6 KB/sec transfer rate)
16/04/2015, 22:28:49

quickymart

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#1285916 16-Apr-2015 22:56

John shouldn't be the only spokesperson, I agree (although sometimes it seems to me he is one of the few at VF who can get anything actioned). But one man is not an island, and I'm sure he has given you all the information he has at this time. Having said that, have you PM'ed him to see if there's any news?

Also (I may have missed this) but what is to stop you just signing up with another provider for DSL (or wireless) and getting your cable connection cancelled? If it's a contract issue, how long have you got left on it? Have you asked to speak to a supervisor or to escalate your case?

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