[WXC/VFX] The Torrent plan and what it's done...

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#170730 12-Oct-2008 16:48

JayADee: What does DPI mean?

In simple terms, it means "Deep Packet Inspection". DPI is a method to inspect traffic down to each packet level to examine it's "contents", and based on that, the device (i.e. router) could then classify whether the traffic is high priority or not.

In theory by employing DPI, traffic could be classified, i.e. torrent trafiic could be prioritised to be the lowest priority, normal web/http traffic "medium" and delay sensitive data like voice could be high priority and always gets delivered/prossed first.

The downside of DPI is that as each packet has to be examined, it's very resource intensive (CPU, memory etc) on the processing device, and could potentially create a bottleneck and actually make things slower. You'll need fairly (and very very costly) grunty equipment to to be job...

TameIti

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#170732 12-Oct-2008 16:59

Yeah it's very expensive and they want to retain that "We don't look at what you download" image I guess.

PenultimateHop

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#170735 12-Oct-2008 17:25

TameIti: Yeah it's very expensive and they want to retain that "We don't look at what you download" image I guess.

It might be expensive up front, but the return on investment can be very good. Especially when you compare it to a possibly large unhappy customerbase.

choccers

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#170738 12-Oct-2008 17:32

well I think its safe to say they already have a large unhappy customer base

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JUPITER2K

131 posts

Master Geek

#170740 12-Oct-2008 17:59

conspiracy policy ?

Slingshot having similar speed issue at the moment since Xnet and SS are the only
2 ISPs offer torrent plans?

Does Slingshot peering with Xnet at all?

Niel

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#170746 12-Oct-2008 18:15

TameIti: I don't think that people on the normal plan are getting any better speeds after midnight, but maybe someone can prove me wrong.

See my post on page 10 on this thread.

I'm guessing that people that use little data are on different equipment, which prevents torrent customers from simply switching back and messing it up for the average customer. I never reach 3GB in a month. They have the logs to see who uses how much data at what time, so it is very simple to automate (even daily) who gets moved to which equipment.

This might be the ultimate solution: A plan where you get cheaper data but they can throttle you whenever they want to as required to give normal customers priority. Perhaps with a minimum speed "guarantee" which would still be acceptable for basic web browsing (say 64kbps). So essentially "as fast as the network allows" rather than "as fast as the line allows".

PS: May I suggest we do not quote the names of support personnel, else they might get into trouble (through misquoting or through "spilling the beans") and eventually no one would dare give out any information any more. Quoting names will most likely end in not getting any info any more (but do quote names of people that solved problems).

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euanandrews

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#170747 12-Oct-2008 18:16

JUPITER2K: conspiracy policy ?

No conspiracy....just plans that ISP's have under resourced as a result of unestimating the demand
Its poor planning, and poor economics on both the companies part.

Until bandwidth costs come down, and it is no longer a scarce resource, this is going to be a common theme with any ISP that comes up with the great idea, to offer unlimited or large quota plans at minimal cost to the subscriber.

At the end of the day, a business is in business to make money.

JUPITER2K

131 posts

Master Geek

#170761 12-Oct-2008 19:17

At the end of the day, a business is in business to make money.

In that case why don't Xnet increase the $ then?
Now with the exchange rate getting less in dollar term the bandwidth will be worse in the coming month then
of course theoretically speaking..

euanandrews

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#170767 12-Oct-2008 19:49

They may have to.
Either that, or cut back the quota, cut back the hours available, or cut the plan all together.

coffeebaron

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#170784 12-Oct-2008 21:10

TheBartender:
So...there it is....simple really, they underestimated the market demand and under resourced the plan...now it is suffering, and they are being forced to either limit the plan, or chop it all together.

I think a big part of it is not so much that they "underestimated"; their figures would have been based on the habits of their users at the time. What would have happened though, is those who were big downloaders, will have become much bigger downloaders; as now they get a big chunk free.
Rather than giving away a big chunk of free data, maybe they could have offered a cut price deal on the off peak data instead. That way, they would have still moved the heavy downloaders, but made a few $$ too to put back in the bandwidth budget.

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euanandrews

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#170798 12-Oct-2008 23:53

coffeebaron: What would have happened though, is those who were big downloaders, will have become much bigger downloaders; as now they get a big chunk free.

Hence, they underestimated the demand.

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insane

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#170800 13-Oct-2008 00:18

The whole idea of free data promotes downloading for the sake of downloading. People feel that if they do not download their 75GB Free within a month then they are not making the most of their plan and/or not gettting the best value of out it.

The better solution would be as stated above, charge a discounded rate during 12-8am to spread peak time load while not encouraging meaningless downloading for no real reason.

zeitgeist

9 posts

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#170801 13-Oct-2008 00:22

12:01am and I instantly disconnect from WoW and cannot return. International websites either load very slowly or not at all.

National speed is 13,000 kbps download and 900 kbps upload.

International is unable to even begin the test.

attilathegorilla

213 posts

Master Geek

#170812 13-Oct-2008 07:50

The strange thing for me is that with Utorrent, my upload speeds are still good, and are about 4 times as fast as my download speeds. I seed a couple of great documentaries, and I`m still able to upload exactly 1.9 GB overnight, just like before these speed issues started. But I can nly download about a quarter of that, no matter how well seeded the torrents are. Don`t upload and download use the same bandwidth?

If honest work and justice are not enough - we'll get a lawyer.

KnumbKnuts

43 posts

Geek

#170815 13-Oct-2008 08:33

There's really no point in putting up with this.

They've acknowledged the issue and aren't falling over themselves to resolve it.

Speculating on reasons why, or suggestions about plan changes is pointless.

Competition exists and you are not on contract with XNet. VOTE WITH YOUR FEET!

I have an urgent 1Gig software update to download. It started at 1am this morning and averaged 38K/bps. By 7am it had reached 8% (80 Meg).   It's non-resumable.   This is not broadband. This is not what anyone would deem a reasonable standard of service... no matter what the fine print says.

I've just signed up with Slingshot.   Account should be active by Thursday morning when I'm back from holiday. Will post update in new thread here by Friday.

Bye Bye XNET... you WERE great. I appreciate the last year of quality service and helpful input from Maverick. But I'm excited now. It's like dumping a boring girlfriend. Soon I'll be playing with a new set of boobs!

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