Is Vodafone giving up on UltraFast HFC /FibreX? (Not offered to new customers)

Forums › One NZ (including Farmside) › Is Vodafone giving up on UltraFast HFC /FibreX? (Not offered to new customers)

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DjShadow

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#2738453 3-Jul-2021 15:45

Given they own the network I would expect their retention team to easily undercut any offer with the Chorus network.

Other thing I'm wondering is since they are shutting off DVB-C and DOCSIS 2 & 3 in a few days if they are considering DOCSIS 4 which (going by wikipedia) needs the entire bandwidth of the cable but would compete with HyperFibre

quickymart

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#2738537 3-Jul-2021 21:05

TomAckroyd: sales person telling me cable is better than fibre

It's not.

SteveC

stevec
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#2738546 3-Jul-2021 21:26

TomAckroyd: ... I was offered Ultrafast HFC Max for cheaper, sales person telling me cable is better than fibre. ...

If the criteria is price, then maybe HFC is better than fibre!

TomAckroyd

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#2738641 4-Jul-2021 12:35

Just reading back on the beginning of this thread, the feeling was Vodafone was pushing people from HFC to Fibre and discontinuing HFC. This is not the case now. I was encouraged to move from 100/10 to Ultrafast HFC (~800/~150) and discouraged from switching to fibre, but on a new account - so, yes, being moved off the Telstra database. (The "Customer Zone" page is essentially unchanged from when Telstra ran this thing, bless.)
So our new plan is cheaper than "new customer" fibre max and our current 100/10. (Retention works in this case.)

TomAckroyd

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#2747802 21-Jul-2021 18:54

TomAckroyd: Just reading back on the beginning of this thread, the feeling was Vodafone was pushing people from HFC to Fibre and discontinuing HFC. This is not the case now. I was encouraged to move from 100/10 to Ultrafast HFC (~800/~150) and discouraged from switching to fibre, but on a new account - so, yes, being moved off the Telstra database. (The "Customer Zone" page is essentially unchanged from when Telstra ran this thing, bless.)
So our new plan is cheaper than "new customer" fibre max and our current 100/10. (Retention works in this case.)

Quick follow-up: Vodafone customer services are surprised/annoyed my sales team member was pushing this line and say they should be encouraging customers to move to fibre. Which they have offered to do for me at no cost and no change to fee.

Distorter

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#2747812 21-Jul-2021 19:15

I had the complete opposite, they were all about renewing me on HFC. Much better deal anyway.

Dyson

Shop now for Dyson appliances (affiliate link).

Tatou

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#2747875 21-Jul-2021 21:30

No discussion of fibre when I was changing to new deal.

Happy with my deal on Vodafone cable. Much better than previously for speed and data and speed is OK - download not what they promised but OK for my needs.

Glad I got in early so I keep Sky channels on the cable as well and don't have to go to Sky and a dish. Kept the landline as well.

Connected the house to fibre in any event when the Chorus guy offered the connection for free so have a backup option if needed.

SteveC

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#2747888 21-Jul-2021 22:02

Tatou:
No discussion of fibre when I was changing to new deal.

- big snip -
Connected the house to fibre in any event when the Chorus guy offered the connection for free so have a backup option if needed.

We already had a 1000/100 plan at $20 below retail. Were unilaterally offered an additional $10 off for another year on fixed term. Performance is between 600 Mbs and 1.1 Gbs at fast.com when cabled, 200 - 500 on SuperWiFi. Upload is always about 100.
Seems good to us.

Like you @Tatou, we have got fibre installed too. Any issues with cable, we just remind the cable modem that there is a shinny new ONT that could replace it. Threat usually works well.

Steve

MarkFive

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#2749389 25-Jul-2021 06:18

DjShadow:

Other thing I'm wondering is since they are shutting off DVB-C and DOCSIS 2 & 3 in a few days if they are considering DOCSIS 4 which (going by wikipedia) needs the entire bandwidth of the cable but would compete with HyperFibre

4.0 can coexist with legacy services, just like any previous version. The operator decides how much spectrum there will be allocated for DOCSIS (4.0).

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