Broadband Tech Issue Forcing Me to Leave Vodafone

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cisconz
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#1374740 26-Aug-2015 16:44

TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?

PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh

Was more meaning the ADSL profile etc

Hmmmm

RunningMan

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#1374741 26-Aug-2015 16:45

TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?

PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh

But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.

Coil

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#1374742 26-Aug-2015 16:46

cisconz:
TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?

PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh

Was more meaning the ADSL profile etc

Cant remember, normally interleaving is on.

dylanp

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#1374747 26-Aug-2015 16:51

Earbanean:
VodafoneDylan:
Earbanean:
VodafoneDylan: I'm looking into this with the team now, just waiting for results from a fault ticket. Please confirm you've set the modem to pppoa, vcmux, vpi/vci 0/100 like described here http://help.vodafone.co.nz/app/answers/detail/a_id/5239/

Yes, I have all those settings. But as I said, the modem was working fine, but stopped on 1 July without any settings being changed. So logically it's not a problem with the settings.

Please try factory reset your Draytek modem and set it up from scratch using those settings, and connect it directly to your computer. Basically rule out more variables like the netgear router configuration or the connection between them.

I've already tried all that a couple of times. No joy.

Okay.

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.

graemeh

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#1374749 26-Aug-2015 16:54

RunningMan:
TimA:
cisconz: How is the VF supplied modem connecting in terms of, what are the settings in it?

PPPOA, VC-MUX, VPI=0, VCI=100. Username blah, password: bleh

But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.

Good point.

Those radius logs would be mighty useful about now....

Earbanean

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#1374750 26-Aug-2015 16:54

But is it the same name and password as in the Draytek? Could be the credentials in the Draytek have been cut off, and the VF supplied one is auto populating with different details.

ID and PWD are entered the same in the Draytek as the Vodafone supplied one. However, as I said, it doesn't even seem to be getting to the stage of checking them. i.e. deliberately putting a wrong PWD in doesn't raise a different error in the modem status screen - which it should.

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Earbanean

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#1374754 26-Aug-2015 16:58

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.

Thanks, I'll check that when I get home in about an hour.

Earbanean

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#1374757 26-Aug-2015 17:02

Meanwhile, Vodafone have sent me a text saying "our tech advises your fault has been investigated and resolved". They give a number to ring if the issue is not resolved, but it's the number with the half hour plus hold time!

I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks. Man I love this company.

lxsw20

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#1374759 26-Aug-2015 17:05

Earbanean: I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks. Man I love this company.

Dude, you're getting direct help for unsupported hardware here, how about being a bit grateful rather than comments like that.

yitz

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#1374787 26-Aug-2015 17:17

Seems a mystery why these particular Draytek modems, and it must be under a specific DSL stacks - as they work fine on Chorus gear but not Red Network, attempt to connect PPPoE when they have been set to PPPoA:

From one of the OP's previous threads:
http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=177185&page_no=1#1352057

Examples of similar log file sequences can be found other Draytek modem posts
http://whrl.pl/RcgtOf

Earbanean

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#1374834 26-Aug-2015 18:01

For testing purposes I've changed the profile to be more robust at the expense of speed. Please try it again.

OK, I tried that, but still no luck.

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johnr

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#1374836 26-Aug-2015 18:06

Earbanean: Meanwhile, Vodafone have sent me a text saying "our tech advises your fault has been investigated and resolved". They give a number to ring if the issue is not resolved, but it's the number with the half hour plus hold time!

I've spent between 1 1/2 to 2 hours on hold on that number over the last few weeks. Man I love this company.

You are using a 3rd party modem that does not work, The approved modem works so of course the fault will be closed

Earbanean

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#1374837 26-Aug-2015 18:07

yitz: Seems a mystery why these particular Draytek modems, and it must be under a specific DSL stacks - as they work fine on Chorus gear but not Red Network, attempt to connect PPPoE when they have been set to PPPoA:

From one of the OP's previous threads:
http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=177185&page_no=1#1352057

Examples of similar log file sequences can be found other Draytek modem posts
http://whrl.pl/RcgtOf

The thing is, this very Draytek modem connected fine to the Red Network for 3 years. So it can't be a general problem with these modems - unless something changed in the Red Network to make it a problem.

I'm pretty sure the "PPPoE" in the log file is just a typo in the log output and it is trying to connect through PPPoA as it should. i.e. because it did connect OK before 1 July and it connected OK to the SnapperNet test PPPoA gear.

Earbanean

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#1374841 26-Aug-2015 18:16

You are using a 3rd party modem that does not work, The approved modem works so of course the fault will be closed

Fair enough, but I did tell them that the Vodafone supplied modem/router did work OK, but they still opened the fault and sent out a guy. Seems like opening the fault and sending out a guy was not great use of his or my time, if they knew the approved modem worked. But I don't want to appear ungrateful.

Earbanean

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#1374843 26-Aug-2015 18:26

Dude, you're getting direct help for unsupported hardware here, how about being a bit grateful rather than comments like that.

If you look at the post a couple above yours, I begin with "Thanks, ". So I am grateful for the time from helpful people on this forum. I was merely expressing my (justifiable?) frustration with the difficulty contacting first line support. Thanks for the advice though.

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