Important update about your broadband

Forums › One NZ (including Farmside) › Important update about your broadband - Move to unlimited 4G

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#2531289 30-Jul-2020 11:21

cisconz:

Because of the Static IP, They have been opted out of the move, so I can't get any more info now.

That is a good outcome, you most likely have your own modem in place as well, and been forced onto a Vodafone modem would not be ideal

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

itxtme

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#2531766 30-Jul-2020 22:34

Linux:

cshwone:

Not impressed with the arrogance of the company - "We'll be moving you......" Where is the customer in this?

@cshwone Read the terms and conditions of your provider forced plan changes are covered!

Changing technologies though? Next thing you know theyll be moving everyone from UFB to Ultrafast UFC because its a better plan

quickymart

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#2531776 30-Jul-2020 23:24

What's UFC?

sbiddle

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#2531790 31-Jul-2020 07:19

quickymart:

What's UFC?

I'm assuming a typo of HFC

froob

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#2531803 31-Jul-2020 08:17

My parents had a letter along these lines maybe a year or so back, and were shifted across to 4G fixed wireless from ADSL. The process has obviously been in place for a while, but it seems less clear cut moving from VDSL.

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nztim

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#2531807 31-Jul-2020 08:37

Regardless of what is the best fit for the customer It's better for Vodafone's Bottom line for as many customers as possible on HFC or 4G as they own those networks and don't have to pay for the "last mile" for Copper and Fibre which is Circa $40 to $65+GST

In the case of the OP he has a solid 40mbps on VDSL which means within 1ikm of the exchange/cabinet and intends to migrate to fibre once ducts are done

On 4G he may get more than 40mbps but his latency will increase and it will not be consistent and will vary based how many mobile phones are attached to his tower at any given time

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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BuzzLightyear

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#2554363 31-Aug-2020 19:05

Has anyone managed to opt out of this? Got the same email today and I have 100mb VDSL (next to cabinet). No Fibre in the area.

spaceknight

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#2554367 31-Aug-2020 19:15

I wonder if they are guaranteeing a minimum bandwidth. I considered moving from VDSL to 4G wireless but 4G speed in my area drops from 40+ Mbps to < 5Mbps during bad weather.

BuzzLightyear

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#2554368 31-Aug-2020 19:17

It’s at a Bach in a holiday location and over Xmas it will be sh*te. It’s also slightly more than what I’m paying now.

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#2554383 31-Aug-2020 19:34

BuzzLightyear: It’s at a Bach in a holiday location and over Xmas it will be sh*te. It’s also slightly more than what I’m paying now.

Surely you can threaten to break contract if they're trying to provide a worse service? Lots of other isps would be more than happy to give you VDSL

BuzzLightyear

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#2554388 31-Aug-2020 19:43

backfiah:
BuzzLightyear: It’s at a Bach in a holiday location and over Xmas it will be sh*te. It’s also slightly more than what I’m paying now.

Surely you can threaten to break contract if they're trying to provide a worse service? Lots of other isps would be more than happy to give you VDSL

Will find out when we speak. I’d rather pay more and stay with my VDSL. Otherwise I’ll break contract and move. Just such a time waster. The hassle of calling and dealing with VF. I only stayed with them and resigned late last year as was scared to move coz they’d cock something up.

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backfiah

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#2554391 31-Aug-2020 19:46

BuzzLightyear:
backfiah: [

Surely you can threaten to break contract if they're trying to provide a worse service? Lots of other isps would be more than happy to give you VDSL

Will find out when we speak. I’d rather pay more and stay with my VDSL. Otherwise I’ll break contract and move. Just such a time waster. The hassle of calling and dealing with VF. I only stayed with them and resigned late last year as was scared to move coz they’d cock something up.

Flick them a message through social media, they seem more proficient there. Or tag the CEO in this thread ;)

BuzzLightyear

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#2554395 31-Aug-2020 20:06

Good idea. @JasonParis can you help me avoid customer service spaghetti and stay a customer? All I want to do is keep my service.

JasonParis

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#2554489 31-Aug-2020 22:31

BuzzLightyear:

Good idea. @JasonParis can you help me avoid customer service spaghetti and stay a customer? All I want to do is keep my service.

Of course - very happy to help. Can you please drop me a quick email with the details and I'll get onto it. Jason.paris@vodafone.com. We want to keep you as a customer too!

Jason Paris

BuzzLightyear

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#2554490 31-Aug-2020 22:34

JasonParis:
BuzzLightyear:

Good idea. @JasonParis can you help me avoid customer service spaghetti and stay a customer? All I want to do is keep my service.

Of course - very happy to help. Can you please drop me a quick email with the details and I'll get onto it. Jason.paris@vodafone.com. We want to keep you as a customer too!

JP

Excellent - will do.

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