[WXC/VFX] Xnet International Issue

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#127958 2-May-2008 16:24

linw: I just feel really hurt and insulted by this treatment. I feel so bad that I am still paying for a service I am not getting. I don't ask much. I don't need blinding speed. I only use around 2GB/mth. Like most, I could be understanding of a particular problem if we were told about it but this silence is just one arrogant insult too many. And, yes, they won't even reply to emails.

That's almost exactly how I felt, except I was (in the end) purely pissed off at the pathetic attitude and service.
I can't exactly say I was the ideal customer (they probably know what I mean), but I wasn't an excessive leech either. Only around 16GB/month, and nearly all was single/double-stream HTTP.

rm *

grant_k

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#128050 2-May-2008 21:40

brucie44: Sadly said goodbye to Xnet.
Always appreiciatted Mavericks and other staff help.
...
never-the-less wish Xnet staff and management well.

Hear Hear!

Will be sad to leave Xnet's ISP service. But will definitely continue using VFX, at least for now. It is a market-leader and Maverick and his team do a fantastic job of supporting it in these forums.

It's just a shame they dropped the ball so far as Internet Services are concerned. I still don't understand their rationale. Myself and several other users have proven that there are at least 2 classes of users on Xnet, who get vastly different levels of service.

Here is the Speedtest result from an Office connection on a Static IP in the 58.28 range via the Avondale exchange which I have access to:

And here is my Home connection in the 118.90 range:

Both of these tests were done in the last few minutes. Why is there such a VAST difference between them?

Xnet have previously denied the existence of any prioritisation being done on the basis of IP address range. Yet clearly it is still happening, just the way it has been happening for many many months now.

If my Home connection had the same performance as the Office connection does, obviously I would be over the moon with delight, as I imagine most Xnet users would be

But the fact of the matter is, I am not sitting at the office late on a Friday evening, nor would I want to be. Instead I am at home with my family and it would be really nice to have some decent internet speed available here as well.

The reason for the above discrepancy has never been explained by Xnet. How does the phrase go? Something like:

"...customers know that's what the game has been. They know we're not being straight up."

'Nuff said I think...

insane

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#128053 2-May-2008 22:05

grant_k:
brucie44: Sadly said goodbye to Xnet.
Always appreiciatted Mavericks and other staff help.
...
never-the-less wish Xnet staff and management well.

Hear Hear!

Will be sad to leave Xnet's ISP service. But will definitely continue using VFX, at least for now. It is a market-leader and Maverick and his team do a fantastic job of supporting it in these forums.

It's just a shame they dropped the ball so far as Internet Services are concerned. I still don't understand their rationale. Myself and several other users have proven that there are at least 2 classes of users on Xnet, who get vastly different levels of service.

Here is the Speedtest result from an Office connection on a Static IP in the 58.28 range via the Avondale exchange which I have access to:

And here is my Home connection in the 118.90 range:

Both of these tests were done in the last few minutes. Why is there such a VAST difference between them?

Xnet have previously denied the existence of any prioritisation being done on the basis of IP address range. Yet clearly it is still happening, just the way it has been happening for many many months now.

If my Home connection had the same performance as the Office connection does, obviously I would be over the moon with delight, as I imagine most Xnet users would be

But the fact of the matter is, I am not sitting at the office late on a Friday evening, nor would I want to be. Instead I am at home with my family and it would be really nice to have some decent internet speed available here as well.

The reason for the above discrepancy has never been explained by Xnet. How does the phrase go? Something like:

"...customers know that's what the game has been. They know we're not being straight up."

'Nuff said I think...

Grant, before you ditch them like the rest of the people are doing, would you mind forking out $10 for a static to test the IP range theory. I'd be willing to sponsor you if you dont want to loose $10. Its just that I only have 1 xnet connection to test and it would be interesting as you have the ability to remote to your other business one and test both at the same time.

Insane

grant_k

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#128057 2-May-2008 22:31

insane: Grant, before you ditch them like the rest of the people are doing, would you mind forking out $10 for a static to test the IP range theory. I'd be willing to sponsor you if you dont want to loose $10.

If I thought it would do any good, I would gladly stump up the $10

But I think it's more related to the particular IP address range used for the Office connection. Who knows what IP address I would be allocated if I requested a Static IP for this connection? In fact, it may well be that a Static IP cannot be provisioned for this connection because it is on the old Xtream 2Mbps plan. I have been told that this plan is due to be discontinued before much longer.

Let's wait and see what Maverick or someone else from Xnet has to say about this issue. I think we have made enough noise now (both here and in the other thread) that some form of response will be forthcoming. Either that, or I have seriously misjudged certain people whom I have a great deal of respect for

I will be away for most of the weekend in parts so remote that I'm not sure even my trusty Telecom Mobile Broadband card can reach

However, I will check in here if I get the opportunity, otherwise it may be Monday before I see any further replies that are posted.

Cheers everybody.

Ragnor

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#128068 2-May-2008 23:08

In a change of pace from speedtest shots here's some gaming and mtr shots from 10.30pm tonight, trying to enjoy a bit of after work gaming on a wet friday night in Auckland. No dice.

5% packet loss at xnet's handover to us links

Nice wow ping :(

insane

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#128072 2-May-2008 23:24

grant_k:
insane: Grant, before you ditch them like the rest of the people are doing, would you mind forking out $10 for a static to test the IP range theory. I'd be willing to sponsor you if you dont want to loose $10.

If I thought it would do any good, I would gladly stump up the $10

But I think it's more related to the particular IP address range used for the Office connection. Who knows what IP address I would be allocated if I requested a Static IP for this connection? In fact, it may well be that a Static IP cannot be provisioned for this connection because it is on the old Xtream 2Mbps plan. I have been told that this plan is due to be discontinued before much longer.

Let's wait and see what Maverick or someone else from Xnet has to say about this issue. I think we have made enough noise now (both here and in the other thread) that some form of response will be forthcoming. Either that, or I have seriously misjudged certain people whom I have a great deal of respect for

I will be away for most of the weekend in parts so remote that I'm not sure even my trusty Telecom Mobile Broadband card can reach However, I will check in here if I get the opportunity, otherwise it may be Monday before I see any further replies that are posted.

Cheers everybody.

Adding a Static IP does not require any intervention of wholesale provisioning at all. I know a ISP that can put a static on any connection no matter what speed and gives free ones for FS/FS plans.. ;)

that $10 offer still stands.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Ragnor

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#128079 2-May-2008 23:48

Well at this point before abandoning xnet I'm going to try a static ip.

sneakattack

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#128085 3-May-2008 00:07

Static IP eh?

I can confirm that one of my friends recently obtained a static IP with Xnet. His speeds have shot up to ~500kbps during peak time, and knowing the flat he lives in he'd be on Flood.

Might need more confirmation on static IPs though than to take this as fully fledged fact - when I asked him about international bandwidth issues they didn't seem to be having any troubles. Until up to a month ago when it did go slow.

I've just had to live with him boasting about his fast speeds for a night!

Daniel
daniels.net.nz | twitter.com/djmc | PSNID: SnapAttack

Plx

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#128093 3-May-2008 00:15

I have a static IP (58.28.x.x), on Fusion, my speedtest results from LA have always been around 3500 -4500kbs, but youtube tonight didn't stream without hiccuping all the through - had to wait for it to download. I'll test again this weekend.

phindmarsh

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#128116 3-May-2008 09:45

ha, maybe its a ploy to get everyone to pay an extra $10 a month for a static ip! They slow the speed, everyone gets a static IP, then they make the speed faster... more $$ for them, more speed for you!

modcar

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#128303 3-May-2008 22:34

I've got a static IP, and still having the same problems everyone else is, so my advise is, save youe $10!

Dynamite Design & Hosting
www.dynamite.net.nz

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

johndou

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#128308 3-May-2008 23:18

isnt this cheating when the do a speedtest on their own servers? showing customers fals national speed?

Khann

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#128349 4-May-2008 09:47

I actually get a SLOWER speed when speed testing on WxC's server, and I live in Auckland! But national speeds are fine anyway.

teszeract

29 posts

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#128467 4-May-2008 20:38

wow. this has been going on for two months. I just noticed cos I mostly use dutring off-peak. a bit slack on xnet's part.

Disrespective

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#128711 6-May-2008 08:32

I know that there is nothing more to really add to this as the title says it all, but i was reading through the posts after being connected up myself as of last night.

My modem stated a down connection of 250kbps and an up connection of 836kbps... i did a few reconnects and it didn't help so i waited until about 11:30pm last night when less people would be online and reconnected then and got a down of 5890kbps and an up of 759kbps so i was happy enough.

I then tried a few downloads from international and national sources and found that by using a multipart downloader i can significantly increase my international download speeds. It certainly helped out a lot.

All in all coming from telecom to xnet has been a good experience. I've got faster browsing, better download speeds and a cheaper price, even if i have to put up with slightly slower peak download speeds i'm still better than what i had with telecom so well done xnet. (of course i won't complain if i get faster speeds again ;) )

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