[TelstraClear] TelstraClear says I've used 15,800 gigabytes traffic in a single day

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] TelstraClear says I've used 15,800 gigabytes traffic in a single day

1 | 2 | 3 | 4 | 5

16 posts

Geek

#70229 10-May-2007 19:43

Hi all, first post...

Can't beat 21TB but they're saying I've used an additional 2,454 blocks or 4.8TB on top of the 40Gb plan only extra $7K on the monthly bill!

TomAckroyd

95 posts

Master Geek

#70231 10-May-2007 19:59

OK who's been told they have the *least* amount of extra usage?! My email says 14 extra blocks. That's 7Gb, or about $40.

Mind you before I got on here, this got me worried and I've been looking at network activity on my (Mac) Activity Monitor. Currently clocking around 80Mb per hour download, with no active "internet using" apps. Anyone know how this could be? (Using a cable modem, Telstra.)

PS I know this is geekzone but I am so not a Mac geek.

Ta
Tom

TinyTim

1042 posts

Uber Geek

Trusted

#70247 10-May-2007 21:23

Mine was 9 blocks, $27. I daresay that the bigger the downloader you are the bigger the error (we're not heavy users).

Up4It

11 posts

Geek

#70251 10-May-2007 21:41

TomAckroyd: I've been looking at network activity on my (Mac) Activity Monitor. Currently clocking around 80Mb per hour download, with no active "internet using" apps
Tom

Do you have a lan? if you've got any traffic heading out the interface it'll count it, weather it's destined for the 'net or not. I've got a NAS device, so never trust interface stats. ;)

If you run netstat in a Terminal window it'll show your active 'net connections, and where they are to.

allstarnz

1719 posts

Uber Geek

Trusted

#70282 10-May-2007 23:50

are you guys all Telstra Clear customers?

I have the same thing with Ihug, they reckon i've downloaded 80GB since the 4th of May. Including 43GB on Monday! I will check with my flatmate, but i'm pretty sure he wouldn't be whoring the connection that much, I would've noticed surely.

dm2000

319 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#70283 10-May-2007 23:52

TCL cable

bradstewart

4335 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#70284 10-May-2007 23:59

allstarnz: I have the same thing with Ihug, they reckon i've downloaded 80GB since the 4th of May. Including 43GB on Monday! I will check with my flatmate, but i'm pretty sure he wouldn't be whoring the connection that much, I would've noticed surely.

43Gb in one day on ADSL? Sounds like a Tui ad, yeah right!! I would be taking issue with that figure if I were you.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

TomAckroyd

95 posts

Master Geek

#70294 11-May-2007 07:22

Up4It:
TomAckroyd:I've been looking at network activity on my (Mac) Activity Monitor. Currently clocking around 80Mb per hour download, with no active "internet using" apps
Tom

Do you have a lan? if you've got any traffic heading out the interface it'll count it, weather it's destined for the 'net or not. I've got a NAS device, so never trust interface stats. ;)

If you run netstat in a Terminal window it'll show your active 'net connections, and where they are to.

Nothing connected but a modem and printer - no LAN.
I ran netstat, but it makes no sense to me! There are 4 tcp4 active internet connections.

This is going off topic, sorry.

catflsp

1 post

Wannabe Geek

#70302 11-May-2007 08:09

When will Telstra Clear offer an apology by email to customers. This is the least they should do given the 60min plus waiting time on their phone service (also with no recorded message telling of the matter). Hiding the problem under "some other known problems" is wrong this is a "major problem" from my point of view. This is very bad customer service and only gets worse with their lack of concern or action to give me confidence that they care about customer service. The simple answer is for them to post an alert on their web pages where it can easily by seen (not hidden as I point out above) and to send out an email immediately.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#70307 11-May-2007 08:31

catflsp:
When will Telstra Clear offer an apology by email to customers. This is the least they should do given the 60min plus waiting time on their phone service (also with no recorded message telling of the matter). Hiding the problem under "some other known problems" is wrong this is a "major problem" from my point of view. This is very bad customer service and only gets worse with their lack of concern or action to give me confidence that they care about customer service. The simple answer is for them to post an alert on their web pages where it can easily by seen (not hidden as I point out above) and to send out an email immediately.

I can't understand why people are getting so emotional over this whole issue. On the radio this morning you have a guy wanting compensation and the news incorretly saying that people "have been billed for excess data". Customers have not been billed for this so it's entirely incorrect.

For once I actually feel some sympathy for TCL. Usage meters are one of the biggest issues for any ISP these days. Xtra's didn't work for months last year (yet they didn't receive anywhere near the bad PR that TCL have had), Xnet's has failed a few times lately and Vodafone's just doesn't work properly at all. As internet connections get faster trying to lodge a billing ticket for every single packet which passes through a gateway is becoming a near impossible task. Realtime usage meters are no longer a realistic expectation and it's something that will only get worse in the future.

TomAckroyd

95 posts

Master Geek

#70309 11-May-2007 08:48

sbiddle - couldn't agree more. National Radio repeated the "people being billed extra" news several times, in the same breath giving this thread as their source. Unbelievable.

Tom

Nety

2584 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#70311 11-May-2007 08:53

I agree. It is hardly a major. You have not lost your internet. You arnt going to be charged. Basicaly a usage chart is screwed... oh the horror!

Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

lurker

831 posts

Ultimate Geek

Lifetime subscriber

#70314 11-May-2007 09:06

An email has been sent telling me I'll be charged $2.95 for an extra x amount of blocks.
If this is incorrect then an email can be sent telling me I can ignore this.

Not everyone knows much about the usage meter (I know they should), they just fly by the seat of their pants.

So when "mum & dad" get an email like this of course they'll panic.
It would be easy for Telstraclear to pop out a quick email to everyone.

Nety

2584 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#70316 11-May-2007 09:11

Now that is a fair point and could save their help desk a ton of time answering calls.

jpollock

600 posts

Ultimate Geek

Trusted

#70322 11-May-2007 09:38

It was immediately obvious to me that it was a fault. I mean I don't even room for 17TB....

However, I seem to remember that several people with small overages thought that they had been hacked, went home and turned off devices. That alone requires some recognition by TCL.

Whether or not it comes in the form of $$ is largely irrelevent. A quick email apology immediately following the overage email would have been sufficient (at least for me). As someone who's mistakenly sent out a bulk email to everyone in the customer list saying "You owe us a tonne of money", I feel their pain.

I find it very interesting that even though their call center was swamped with callers asking about the overages, they didn't think to send out an email! The calls were all triggered by the receipt of an email, not by people randomly checking their usage... That they didn't says a great deal about how they feel about their customers and call center staff.

Jason

---
http://blog.jason.pollock.ca

1 | 2 | 3 | 4 | 5