Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Forums › Vodafone New Zealand › [TelstraClear] TelstraClear says I've used 15,800 gigabytes traffic in a single day


BDFL - Memuneh
61481 posts

Uber Geek
+1 received by user: 12205

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 13442 10-May-2007 12:20
Send private message

I've just received an e-mail from TelstraClear saying I've used 7,891 additional blocks of data. Each additional block is 2GB, meaning they believe I've used about 15,800 GB in a single day - according to their meter.

Since each additional usage blocks are charged at $2.95, their stats page says I owe them about $23,280 in excess usage:



Anyone with the same problem today?




Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | 

 

My technology disclosure  | Business Transformation | Enterprise Content Management | Customer Relationship Management

 

 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
425 posts

Ultimate Geek


  Reply # 70122 10-May-2007 12:26
Send private message

Same problem with my account:

4955 posts

Uber Geek
+1 received by user: 103

Trusted

  Reply # 70128 10-May-2007 12:39
Send private message

I just checked. Mine says

You have used 4170228 MB which is 100% of your monthly traffic allocation, plus an additional 2017 block(s) of usage costing $5,950.15!

Not as bad as yours but somewhat unreasonable I think!

Larry




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 



BDFL - Memuneh
61481 posts

Uber Geek
+1 received by user: 12205

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 70129 10-May-2007 12:44
Send private message

Just out of the phone with TCL (only 22 minutes this time!) and it seems they are aware of this problem.




Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | 

 

My technology disclosure  | Business Transformation | Enterprise Content Management | Customer Relationship Management

 

 

425 posts

Ultimate Geek


  Reply # 70130 10-May-2007 12:44
Send private message

With possibly every single TCL cable customer calling into customer support at the moment, I don't think I'll join in - they'll have to look over everyone's account to figure out what happened.  What a huge screw-up.



BDFL - Memuneh
61481 posts

Uber Geek
+1 received by user: 12205

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 70134 10-May-2007 12:52
Send private message

Cool, so far I am the one with the biggest bill!




Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | 

 

My technology disclosure  | Business Transformation | Enterprise Content Management | Customer Relationship Management

 

 

27127 posts

Uber Geek
+1 received by user: 6569

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 70135 10-May-2007 12:55
Send private message

The usage meter issue is mentioned on the network status page under "other".

23 posts

Geek


  Reply # 70137 10-May-2007 13:03
Send private message

Bahhhh humbug! obviously you guys are just insane users....

No more online gaming or movies for you

4297 posts

Uber Geek
+1 received by user: 83

Moderator
Trusted
Lifetime subscriber

  Reply # 70138 10-May-2007 13:06
Send private message

Lastnight my bill came to $14k which was 10Tb of data!!!

7Tb of downloads and 3Tb of uploads!

216 posts

Master Geek
+1 received by user: 2

Trusted

  Reply # 70139 10-May-2007 13:09
Send private message

oh man, I suck. I've only done 1.9tb in the last month according to TCL




Mobile devices and more

600 posts

Ultimate Geek
+1 received by user: 5

Trusted

Reply # 70145 10-May-2007 13:19
Send private message

I win (so far):

You have used 17538715 MB which is 100% of your monthly traffic allocation, plus an additional 8524 block(s) of usage costing $25,145.80.
 

This reminds me of the time that they billed me NZ$3k for a long list of "Telecom Charges".

Nice.


Jason




---
http://blog.jason.pollock.ca

Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 70146 10-May-2007 13:27
Send private message

Official response:


Hi Juha


Our response to this below.

This one-off event (a fault with the usage metre) occurred this morning as a result of system configuration work.
Customers can be assured that we are fully aware of the issue and customers will not incur incorrect charges on their accounts as a result.

We apologise for any inconvenience.

We are currently looking at communicating this issue to customers via a message on the usage metre.


Thanks
Jodine


Jodine Laing
Corporate Communications Advisor
TelstraClear




Juha 

23 posts

Geek


  Reply # 70147 10-May-2007 13:29
Send private message

Dont worry about it... Telecom tried to ping me for $3k before, because they failed to tell me that I had been switched from Go LArge to What ever the hell their top plan is called these days.

Managed after about 2 months of agony to get them to erase the bill...

193 posts

Master Geek
+1 received by user: 6


  Reply # 70150 10-May-2007 13:31
Send private message

Ive got it worse they claim I have used 7.5Tb or 75,000Gb

14208 posts

Uber Geek
+1 received by user: 2570

Trusted
Subscriber

  Reply # 70151 10-May-2007 13:32
Send private message

Mine's only charged me $358, I feel ripped off... ;)




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer

939 posts

Ultimate Geek
+1 received by user: 16

Trusted

  Reply # 70152 10-May-2007 13:32
Send private message

I've used 1.65 TB of data between 11AM and 1PM today - I didn't know my plan let me download at 2Gbit/second (1922Mbit) yet.

Edit: $4956.00 Additional charges.

Usagemeter is unavailable now;
 
"We are currently investigating issues with the information displayed on the Usage Meter and usage notifications received for some customers.

As a result the Usage Meter is currently unavaliable.

We apologise for the inconvenience and will have this resolved shortly."




munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!

 


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.

 

 1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.