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Forums › Vodafone New Zealand › [TelstraClear] TelstraClear says I've used 15,800 gigabytes traffic in a single day


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Topic # 13442 10-May-2007 12:20
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I've just received an e-mail from TelstraClear saying I've used 7,891 additional blocks of data. Each additional block is 2GB, meaning they believe I've used about 15,800 GB in a single day - according to their meter.

Since each additional usage blocks are charged at $2.95, their stats page says I owe them about $23,280 in excess usage:



Anyone with the same problem today?




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  Reply # 70122 10-May-2007 12:26
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Same problem with my account:

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  Reply # 70128 10-May-2007 12:39
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I just checked. Mine says

You have used 4170228 MB which is 100% of your monthly traffic allocation, plus an additional 2017 block(s) of usage costing $5,950.15!

Not as bad as yours but somewhat unreasonable I think!

Larry




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Reply # 70129 10-May-2007 12:44
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Just out of the phone with TCL (only 22 minutes this time!) and it seems they are aware of this problem.




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  Reply # 70130 10-May-2007 12:44
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With possibly every single TCL cable customer calling into customer support at the moment, I don't think I'll join in - they'll have to look over everyone's account to figure out what happened.  What a huge screw-up.



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Reply # 70134 10-May-2007 12:52
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Cool, so far I am the one with the biggest bill!




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  Reply # 70135 10-May-2007 12:55
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The usage meter issue is mentioned on the network status page under "other".

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  Reply # 70137 10-May-2007 13:03
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Bahhhh humbug! obviously you guys are just insane users....

No more online gaming or movies for you

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  Reply # 70138 10-May-2007 13:06
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Lastnight my bill came to $14k which was 10Tb of data!!!

7Tb of downloads and 3Tb of uploads!

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  Reply # 70139 10-May-2007 13:09
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oh man, I suck. I've only done 1.9tb in the last month according to TCL




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Reply # 70145 10-May-2007 13:19
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I win (so far):

You have used 17538715 MB which is 100% of your monthly traffic allocation, plus an additional 8524 block(s) of usage costing $25,145.80.
 

This reminds me of the time that they billed me NZ$3k for a long list of "Telecom Charges".

Nice.


Jason




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  Reply # 70146 10-May-2007 13:27
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Official response:


Hi Juha


Our response to this below.

This one-off event (a fault with the usage metre) occurred this morning as a result of system configuration work.
Customers can be assured that we are fully aware of the issue and customers will not incur incorrect charges on their accounts as a result.

We apologise for any inconvenience.

We are currently looking at communicating this issue to customers via a message on the usage metre.


Thanks
Jodine


Jodine Laing
Corporate Communications Advisor
TelstraClear




Juha 

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Geek


  Reply # 70147 10-May-2007 13:29
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Dont worry about it... Telecom tried to ping me for $3k before, because they failed to tell me that I had been switched from Go LArge to What ever the hell their top plan is called these days.

Managed after about 2 months of agony to get them to erase the bill...

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  Reply # 70150 10-May-2007 13:31
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Ive got it worse they claim I have used 7.5Tb or 75,000Gb

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  Reply # 70151 10-May-2007 13:32
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Mine's only charged me $358, I feel ripped off... ;)




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  Reply # 70152 10-May-2007 13:32
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I've used 1.65 TB of data between 11AM and 1PM today - I didn't know my plan let me download at 2Gbit/second (1922Mbit) yet.

Edit: $4956.00 Additional charges.

Usagemeter is unavailable now;
 
"We are currently investigating issues with the information displayed on the Usage Meter and usage notifications received for some customers.

As a result the Usage Meter is currently unavaliable.

We apologise for the inconvenience and will have this resolved shortly."




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