VOIP upgrade - my dealings with Vodafone

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#1953997 9-Feb-2018 07:23

ajw:

Same config on both ports and use.

*561xxx Enable and Set 'Locate Me' Number 1 *571 Deactivate 'Locate Me' Number 1 *562xxx Enable and Set 'Locate Me' Number 2 *572 Deactivate 'Locate Me' Number 2

Which as I already said is all backend stuff. Like the HG659b the SPA112 cannot have "both ports joined together".

chevrolux

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#1954000 9-Feb-2018 07:29

ajw:
sbiddle:

ajw:

sbiddle:

ajw:

How about supplying vmail, calleriD and call waiting for free as other VOIP providers do and enable dialtone on both ports of the Huawei HG659 Just a reality check other companies also offer VOIP service.

The 2 ports are totally independant. It's not possible to offer a dialtone on both ports from a single SIP connection.

Can be done with the SPA112 using one phone number according to what 2talk told me this morning.

That's rather meaningless in the context of this conversation though.

The SPA112 is not the HG659, and 2talk is not Vodafone.

Both ports on the SPA112 are independant as well, the only way to get a dialtone on both is to have a SIP registration on both ports. There are ways of doing this with 2talk if you use their simultaneous ring feature and register two lines with them.

Same config on both ports and use.

*561xxx
Enable and Set 'Locate Me' Number 1

*571
Deactivate 'Locate Me' Number 1

*562xxx
Enable and Set 'Locate Me' Number 2

*572
Deactivate 'Locate Me' Number 2

You aren't getting the point. 2talk's.voice platform is VERY different vodafones. The fact 2talk have a feature that enables simultaneous ringing across multiple sip registrations doesn't mean Vodafone automatically should. I don't know any of the mass market providers who have this feature.
And you need to think about the difference between 2talk and Vodafone. Vodafone are guaranteeing this service, whereas with 2talk it is up.to you to make.it work.

I don't see the point in a home situation for this though. The vast majority will just plug in a cordless phone base station and be done with it.

If it really upsets people so much they just need to go to another provider.

Edit... and locate me is the feature you want. You want the 'One Number' feature for simultaneous ringing.

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#1954005 9-Feb-2018 07:55

WxC's Audiocodes router could join the 2 VoIP ports. This is quite an old device now. I think the Yeastar ATA can also join three VoIP ports.

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#1954025 9-Feb-2018 08:26

Further to his posting the new modem doesn't not like static or dymanic environment that has 37 + devices at times and doesn't drop below 29 and you have continuously reboot modem to get back on internet by way VDSL does not like reboots as it mess with DLM which create a whole load of other issues . When this first occurred I thought they may fix with pending firmware upgrades but no it not so I switch back to my trusty Fritz box I already owned that don't have same issues. However with Vodafone policies regarding sip I wont be recommending Vodafone sip to anyone . 2 talk services plus there policies are much better approach in his rapid changing industry as it assures no consumer is put out place by equipment that simply cant do things one requires. Just out interest modem I'm using has it own dect base built in plus can handle up to 6 hand sets which all get allocate their own extension number and can support multi line calling in and out apart from the 2 ata ports that defeats sip by converting the digital line back to analog which is all Vodafone new modem is able achieve plus fact you then have place Vodafone modem in suitable place to plug your analog handset base in to use which means it may be not were you want phone charger to be in your house or pay electrician call out fee to get your wiring in house adjusted so ata port can feed it . All at consumer expense.

MikeHales:

gorringS:

Wont use Vodafone for land line no matter what not today not tomorrow never as they still using their price structure base on pot services . SIP is ip generated service created by a computer server doesn't cost extra to have caller id voice mail etc etc as just tick box items within SIP server itself . Seems Vodafone wants to charge more for these service what a joke. O the stupid thing they expect is to use their junky modems to do this with. Cant plug it into your network with more one device as it crashes and it many firmware updates don't fix the issues see other geek zone posting to validate his. End of day Vodafone needs to wake up to fact that their are better 3rd party routers out there that do what there can do without requirement of many firmware updates . From consumer point a view this must use there modem is purely not acceptable in his day n age . Hopefully his might been seen by other Vodafone reps and something can be done about but I'm guessing it fall on death ear like so many other that have voice their views here in past .

There is no price change in moving from POTs to voice calling over broadband. Do you have the new Ultra Hub modem, if yes, what are the issues you're having?

MikeHales

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#1954041 9-Feb-2018 09:08

ajw:

Yes (1) why should customers have to pay for upgrades to residential alarm systems when Vodafone have created the problem.(2) Why can't dialtone be provided to all existing jackpoints in a customers premises in a UFB installation all jackpoints in a customers premises have dialtone.(3) Why should customers have to pay extra for caller ID, voicemail, call waiting etc when all other providers including 2 degrees, 2 talk etc provide these services for free.

(4) Why can't dialtone be enabled on both SIP ports of the Huawei HG659. (5) Why does vfone disable customers from configuring the Huawei HG659 the settings are only enabled when vfone sends out a configuration script.

(6) Why aren't customers advised that if they are in existing contracts they have the right to refuse to switch to VOIP.

It seems to me that what you are offering is well overpriced for a VOIP service.

Thanks for the questions.

Alarms: If you have a St John Medical Alarm you should contact St John's Medical Alarm Team on their direct number 0800 50 24 24 and advise them that you are considering a move to voice over broadband. They will happily manage the medical alarm change if required. There is *no extra charge* for clients who need to switch their alarm type.

Jackpoints: Will ask the question but phone connects to modem. If it's a case of having multiple phones, we do provide support there also.

Caller ID etc: Again no change from the status quo as customers pay for those services on a POTS connection.

HG659 - Will ask the question, though we're encouraging folks to switch to the Ultra Hub.

SIP Configuration - That's our policy

If customers on existing contracts have concerns we're more than happy to talk about it.

ajw

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#1954055 9-Feb-2018 09:31

MikeHales:

ajw:

Yes (1) why should customers have to pay for upgrades to residential alarm systems when Vodafone have created the problem.(2) Why can't dialtone be provided to all existing jackpoints in a customers premises in a UFB installation all jackpoints in a customers premises have dialtone.(3) Why should customers have to pay extra for caller ID, voicemail, call waiting etc when all other providers including 2 degrees, 2 talk etc provide these services for free.

(4) Why can't dialtone be enabled on both SIP ports of the Huawei HG659. (5) Why does vfone disable customers from configuring the Huawei HG659 the settings are only enabled when vfone sends out a configuration script.

(6) Why aren't customers advised that if they are in existing contracts they have the right to refuse to switch to VOIP.

It seems to me that what you are offering is well overpriced for a VOIP service.

Thanks for the questions.

Alarms: If you have a St John Medical Alarm you should contact St John's Medical Alarm Team on their direct number 0800 50 24 24 and advise them that you are considering a move to voice over broadband. They will happily manage the medical alarm change if required. There is *no extra charge* for clients who need to switch their alarm type.

Jackpoints: Will ask the question but phone connects to modem. If it's a case of having multiple phones, we do provide support there also.

Caller ID etc: Again no change from the status quo as customers pay for those services on a POTS connection.

HG659 - Will ask the question, though we're encouraging folks to switch to the Ultra Hub.

SIP Configuration - That's our policy

If customers on existing contracts have concerns we're more than happy to talk about it.

Obviously you will be happy to release customers from contractual obligations (who have a existing POTS landline) and reduce the price accordingly who do not wish to use your VOIP landline. Please advise. Thanks.

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MikeHales

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#1954111 9-Feb-2018 09:54

ajw:

MikeHales:

ajw:

Yes (1) why should customers have to pay for upgrades to residential alarm systems when Vodafone have created the problem.(2) Why can't dialtone be provided to all existing jackpoints in a customers premises in a UFB installation all jackpoints in a customers premises have dialtone.(3) Why should customers have to pay extra for caller ID, voicemail, call waiting etc when all other providers including 2 degrees, 2 talk etc provide these services for free.

(4) Why can't dialtone be enabled on both SIP ports of the Huawei HG659. (5) Why does vfone disable customers from configuring the Huawei HG659 the settings are only enabled when vfone sends out a configuration script.

(6) Why aren't customers advised that if they are in existing contracts they have the right to refuse to switch to VOIP.

It seems to me that what you are offering is well overpriced for a VOIP service.

Thanks for the questions.

Alarms: If you have a St John Medical Alarm you should contact St John's Medical Alarm Team on their direct number 0800 50 24 24 and advise them that you are considering a move to voice over broadband. They will happily manage the medical alarm change if required. There is *no extra charge* for clients who need to switch their alarm type.

Jackpoints: Will ask the question but phone connects to modem. If it's a case of having multiple phones, we do provide support there also.

Caller ID etc: Again no change from the status quo as customers pay for those services on a POTS connection.

HG659 - Will ask the question, though we're encouraging folks to switch to the Ultra Hub.

SIP Configuration - That's our policy

If customers on existing contracts have concerns we're more than happy to talk about it.

Obviously you will be happy to release customers from contractual obligations (who have a existing POTS landline) and reduce the price accordingly who do not wish to use your VOIP landline. Please advise. Thanks.

Re Single SIP port - residential customers only get a single line; business customers can have 2 lines, and both ports on modem work.

Re SIP Settings

Use of the SIP phone creates charges to a customer account. If the settings are openly available then it creates undue risk on the customer should those details get missued. Not issuing the password is one we studiously avoid.
Our SIP services and routers are designed to operate to a high quality to ensure the most reliable phone service. This cannot be guaranteed if the SIP line is used on another device. This is particularly important for emergency calling. So we only use our devices which are built and tested specifically to support our network.
We not able to support our SIP service on other devices as we cannot guarantee they will work correctly, if at all. Nor can we support the huge range of devices with the capability, therefore we have to limit support to our own devices.

Re releasing customers - the option to remain on existing service is available, so no change to service or price. Spark and Chorus will be gradually phasing out PSTN voice over the next few years and we want to prepare our customers before the PSTN network retires and remaining POTS users will have to migrate.

ajw

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#1954116 9-Feb-2018 10:01

MikeHales:

Re Single SIP port - residential customers only get a single line; business customers can have 2 lines, and both ports on modem work.

Re SIP Settings

Use of the SIP phone creates charges to a customer account. If the settings are openly available then it creates undue risk on the customer should those details get missued. Not issuing the password is one we studiously avoid.
Our SIP services and routers are designed to operate to a high quality to ensure the most reliable phone service. This cannot be guaranteed if the SIP line is used on another device. This is particularly important for emergency calling. So we only use our devices which are built and tested specifically to support our network.
We not able to support our SIP service on other devices as we cannot guarantee they will work correctly, if at all. Nor can we support the huge range of devices with the capability, therefore we have to limit support to our own devices.
Re releasing customers - the option to remain on existing service is available, so no change to service or price. Spark and Chorus will be gradually phasing out PSTN voice over the next few years and we want to prepare our customers before the PSTN network retires and remaining POTS users will have to migrate.

So just to confirm customers in existing contracts can stay on there existing POTS landline until there contract expires is this correct.

MikeHales

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#1954119 9-Feb-2018 10:07

@ajw

They can contact us and stay on existing if they want but as mentioned we would encourage the change.

ajw

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#1954122 9-Feb-2018 10:17

MikeHales:

@ajw

They can contact us and stay on existing if they want but as mentioned we would encourage the change.

As you have been advised many times previously existing customers can get better value from other VOIP provders also two degrees supply a unlimited landline only option for $12 per month on prepay.

ajw

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#1954193 9-Feb-2018 12:07

MikeHales:

ajw:

Yes (1) why should customers have to pay for upgrades to residential alarm systems when Vodafone have created the problem.(2) Why can't dialtone be provided to all existing jackpoints in a customers premises in a UFB installation all jackpoints in a customers premises have dialtone.(3) Why should customers have to pay extra for caller ID, voicemail, call waiting etc when all other providers including 2 degrees, 2 talk etc provide these services for free.

(4) Why can't dialtone be enabled on both SIP ports of the Huawei HG659. (5) Why does vfone disable customers from configuring the Huawei HG659 the settings are only enabled when vfone sends out a configuration script.

(6) Why aren't customers advised that if they are in existing contracts they have the right to refuse to switch to VOIP.

It seems to me that what you are offering is well overpriced for a VOIP service.

Thanks for the questions.

Alarms: If you have a St John Medical Alarm you should contact St John's Medical Alarm Team on their direct number 0800 50 24 24 and advise them that you are considering a move to voice over broadband. They will happily manage the medical alarm change if required. There is *no extra charge* for clients who need to switch their alarm type.

Jackpoints: Will ask the question but phone connects to modem. If it's a case of having multiple phones, we do provide support there also.

Caller ID etc: Again no change from the status quo as customers pay for those services on a POTS connection.

HG659 - Will ask the question, though we're encouraging folks to switch to the Ultra Hub.

SIP Configuration - That's our policy

If customers on existing contracts have concerns we're more than happy to talk about it.

In other postings in this thread you have been advised that customers will have to pay for changes to there monitored alarm despite the fact vodafone is saving millions per annum switching customers to VOIP.