Rumour Confirmed: Vodafone to charge prepay customer $1 per call to help desk for assisted services

Forums › One NZ (including Farmside) › Rumour Confirmed: Vodafone to charge prepay customer $1 per call to help desk for assisted services

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#145622 9-Jul-2008 18:51

Playing the devils advocate here. Could this be a good thing? Wouldn't $1 per call/issue mean that Vodafone would receive less calls / be able to hire more staff which means that people calling for genuine cases would receive better service? Particularly if there were saving to be made on call costs.

*ducks the eggs*

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#145626 9-Jul-2008 18:52

CookieMonster:
ahmad:
CookieMonster:
Macros: With number portability, why would a prepay user stay with VFNZ? Telecom offer pretty much the same deal, and you can even get unlimited phone calls to a specified landline for $10.

They really are aiming for both feet aren't they?

You got it right there. And now since it is confirmed, may be the next thing they will do is put a bullet through each individual toe.

It might be petty for it to be over $1, but this is the final straw for me and my extended family. I will be shifting everyone to Tcom with ported numbers when it is viable. Please Telecom be competitive.

I wouldn't keep my hope up. After all, it is Telecom we are talking about here. Things are not going to change much until a 3rd Carrier enter NZ. It's easy to maintain a monopoly when you are the only one. It's still possible to keep a duopoly when there are two. But when a 3rd guy comes to the party, it will be very difficult to make sure no under cutting among the lot. :)

Fair call, but if they make no changes, Telecom are already better than Vodafone as it stands.

No minimum topup for 365 days actually means a lot for some of our phones.

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#145627 9-Jul-2008 18:52

Yes, but then no one will be with Vodafone.

And if the people paying such a premium still don't get great service with reduced demand, it still is a rip off.

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#145629 9-Jul-2008 18:53

ahmad: No minimum topup for 365 days actually means a lot for some of our phones.

Supa Prepay now has a 365 day recharge credit period.

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#145630 9-Jul-2008 18:54

cokemaster: Playing the devils advocate here. Could this be a good thing? Wouldn't $1 per call/issue mean that Vodafone would receive less calls / be able to hire more staff which means that people calling for genuine cases would receive better service? Particularly if there were saving to be made on call costs.

*ducks the eggs*

LMAO

Since when did less work (viz. fewer calls) = "let's hire more staff!" LOL

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#145633 9-Jul-2008 18:55

manhinli:
ahmad: No minimum topup for 365 days actually means a lot for some of our phones.

Supa Prepay now has a 365 day recharge credit period.

I already have a 365 recharge so I don't understand your point. Telecom credit never expires right?

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#145635 9-Jul-2008 18:59

ahmad:
manhinli:
ahmad: No minimum topup for 365 days actually means a lot for some of our phones.

Supa Prepay now has a 365 day recharge credit period.

I already have a 365 recharge so I don't understand your point. Telecom credit never expires right?

True, Telecom don't have a recharge period, but 90% of Prepay users will be able to use $20 a year... I don't use my mobile much. Since I've gotten my Prepay SIM in May, I've used up $3 - I'm a very light mobile user, but large data user (but only on my computer)

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#145636 9-Jul-2008 18:59

ahmad:
manhinli:
ahmad: No minimum topup for 365 days actually means a lot for some of our phones.

Supa Prepay now has a 365 day recharge credit period.

I already have a 365 recharge so I don't understand your point. Telecom credit never expires right?

Correct, even when they turn off the network your on, and the phone that had credit hadnt being used since the days of gold mobile at the warehouse on a nokia the size of a shoe almost (was about 6 years) they still let us keep the credit when we moved it to a cdma, or would let us apply it to a landline account.

vodafone just keep it after a year and make you buy a new sim card to get connected again.

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ahmad

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#145640 9-Jul-2008 19:04

richms:
ahmad:
manhinli:
ahmad: No minimum topup for 365 days actually means a lot for some of our phones.

Supa Prepay now has a 365 day recharge credit period.

I already have a 365 recharge so I don't understand your point. Telecom credit never expires right?

Correct, even when they turn off the network your on, and the phone that had credit hadnt being used since the days of gold mobile at the warehouse on a nokia the size of a shoe almost (was about 6 years) they still let us keep the credit when we moved it to a cdma, or would let us apply it to a landline account.

vodafone just keep it after a year and make you buy a new sim card to get connected again.

Yep, so you've just confirmed to me that even if nothing changes, we are slightly better off financially with Telecom, and (slightly) morally better off with Telecom (good god!!)

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#145644 9-Jul-2008 19:12

ahmad: Yep, so you've just confirmed to me that even if nothing changes, we are slightly better off financially with Telecom, and (slightly) morally better off with Telecom (good god!!)

*groan*

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#145650 9-Jul-2008 19:22

Here we go:

http://www.vodafone.co.nz/plans/prepay/

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#145652 9-Jul-2008 19:26

"top up when you like" - unless its changed, then no, its top up when THEY want...

Also, its not listed on supa prepay, just prepay - so perhaps its only people on the legacy prepay plans that are getting stung these charges?

Richard rich.ms

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#145655 9-Jul-2008 19:31

richms: "top up when you like" - unless its changed, then no, its top up when THEY want...

Also, its not listed on supa prepay, just prepay - so perhaps its only people on the legacy prepay plans that are getting stung these charges?

It's pretty stupid how they have a separate Prepay page, but this applies to all prepay users.

Everyone better call 777 and use their CSRs now!

I was considering calling them about an incident where the STK menu had an item called "Vodafone at home", which cost me $0.40, but only replied to me the following:

"Coming soon from VF, a brand new in home service"

I have no other messages from the service, and that was a complete rip off. (I still have the SMS on hand for proof)

But this was a minor incident, so it didn't matter to me (until now)

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#145663 9-Jul-2008 19:45

So if its going to cost $1 now, is this to cover the cost of putting the call through to Egypt? and can we expect better service as a result?

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#145703 9-Jul-2008 20:32

DjShadow: So if its going to cost $1 now, is this to cover the cost of putting the call through to Egypt? and can we expect better service as a result?

Apparently the calls to customer service will be using VoIP from 1 August, and it costs MONEY to bring all that data over from Egypt, you know.

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