Just ran into the same situation with a number I have owned for a very long time, desperately hoping to get some help, 😭 Trying..... but so far no luck yet with offshore customer services team on the phone.
Send a message to @AdamGZ through Geekzone messaging system. - The guy sorted my inactive number problem almost effortlessly (although it did require a visit to a retail store to get a new SIM card).
What happened? When did you last top up, assuming it's a prepaid number?
Hi everyone, just to provide a quick update, I have retrieved my number back through an authorized friend's visit to the store in Auckland
Yes it is a prepaid number. Very similar situation, I'm overseas and thought I had topped it up in September this year but I didn't. The number was active and in good use last month. Tried to use the number yesterday and realized that my account and phone number were inactive. The last top up was possibly in late October last year.
All of my phone calls were connected to offshore customer services teams. Technical team wasn't able to help much and suggested that I try Sales. Sales team suggested a visit to the store.
At the store, the staff helped reactivate my number and account and now I am using an e-sim. Best Christmas gift for the year!
So here is a process that might help
call customer service number and ask for sales team
verify yourself through pin and a call back
authorize a NZ person to visit the store on your behalf
at store, check whether the number can still be recovered. If it is in quarantine, reactivate it on an e-sim or physical sim that can be posted to you
NB: I suppose this varies with the length of time the number has been inactive, but give it a go and good luck to anyone who might run into the same situation!
Send a message to @AdamGZ through Geekzone messaging system. - The guy sorted my inactive number problem almost effortlessly (although it did require a visit to a retail store to get a new SIM card).
Thanks! Already did but all good now the number is back :)
Send a message to @AdamGZ through Geekzone messaging system. - The guy sorted my inactive number problem almost effortlessly (although it did require a visit to a retail store to get a new SIM card).
Thanks! Already did but all good now the number is back :)
Sorry to bring back an old post but I too am having this problem as well where my SIM Card mobile number recently got expired. However, Im not with ONE NZ but instead Kogan NZ (Which uses ONE NZ mobile network). Ive contacted Kogan NZ a while back (1 month a go) but everyday they keep sending me different writing structure replies (theyre not automated) saying it takes 48-72 hours to resolve the issue..Any help much appreciated.
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
ID Verified
