DonkeyKong:

humvee: When I rang there call center and held for over an hour and finally got hold of some one. I was told that yes there is a problem and we are looking into it please DONT use your Internet connection until the problem has been fixed. I promptly told him that was unacceptable and that we would be using the connection as we need it for business. I was then told we have been instructed to tell customers not to use their Internet connections. at which point I repeated that this was unacceptable. And I was then told that he would have some one call me and we were not to use it until then. An I told him he better make it bloody fast other wise I would be using it anyway. We were going out for the next hour anyway so it was unused for an hour, Well now its nearly 24 hours later and they haven called me back the haven't fixed it, they haven't e-mailed me, they haven't corrected there mistakes, and If I had actually listened to their instructions I would not have had any Internet for this time.

Shocking customer service, and very rude in my opinion

Do you know who you were speaking to, because I did not hear of anyone else being advised of that.