MikeB4: I will be ringing VF this morning. My current Download is 27.41mbps and upload 0.92, yep 0.92. I have rebooted and disconnected all other devices.

That's great... it will be interesting to see how you get on.

Am here, gathering info for feedback.

Something has changed in the last 20 minutes my connection has improved. It is 377.15mbps down and 93.34mbps second up. I have made no more adjustments to network or connectivity. This result is still way short of what I am paying for.

MikeHales:

 

Am here, gathering info for feedback.

 

Hi Mike

@Kodiack and @Sideface seem to show evidence of peak congestion but @gaddman (VF network team) said they are not aware of any congested cable nodes. 

It would be nice if some investigation could be done on specific cases to bring some truth as to what is actually going on.

At the moment there seems to be a lot of conjecture around traffic prioritisation and peek congestion.

Regards

Kirk.

MikeHales:

 

Am here, gathering info for feedback.

 

awesome,

I am currently talking to your team on the phone

kharris:

 

gaddman (VF network team) said they are not aware of any congested cable nodes. 

 

It would be nice if some investigation could be done on specific cases to bring some truth as to what is actually going on.

 

At the moment there seems to be a lot of conjecture around traffic prioritisation and peek congestion.

 

Regards

 

Kirk.

 

During the original saga there was a refusal to state whether they could detect congestion.

One would have hoped that during the docsis 3.1 upgrade that they would have implemented monitoring capabilities.

gbwelly:

 

 

 

During the original saga there was a refusal to state whether they could detect congestion.

 

One would have hoped that during the docsis 3.1 upgrade that they would have implemented monitoring capabilities.

 

Oh, I was assuming that because @gaddman said they are not aware of any congested cable nodes that they could actively monitor the nodes.

MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales

kharris:

 

MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales

 

Pity you didn't ring them earlier.

ajw:

 

kharris:

 

MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales

 

 

 

 

Pity you didn't ring them earlier.

 

 

 

If I was any of the other people on this thread having issues I'd be ringing quick smart.

ajw:

 

kharris:

 

MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales

 

 

 

 

Pity you didn't ring them earlier.

 

 

 

It was a matter of finding the time and I also wanted to eliminate my own network before taking VF's time. I am very happy with the Vodafone response.

Yikes at 2.48PM I had 0.24mbps down and  0.70mbps up 

Time to go sit in the spa pool me thinks 

OK, just want to clarify.

We do monitor the network consistently and there is NOT any congestion. If there are issues, it could be related to line, modem or network access points not network speeds and so please do let us/me know and then we can investigate those.

There were issues with regard to network software, which lead to dropouts and I've updated here about that previously. And unfortunately, we had a power outage that affected services earlier today that's been fixed.