Is Vodafone giving up on UltraFast HFC /FibreX? (Not offered to new customers)

Forums › One NZ (including Farmside) › Is Vodafone giving up on UltraFast HFC /FibreX? (Not offered to new customers)

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 18

92 posts

Master Geek
+1 received by user: 114

One NZ

#2498371 4-Jun-2020 16:11

keewee01:

The new plan is rubbish - I would be interested to hear what others in Stokes Valley are getting but I gone from a steady 50/2 before upgrade, to a variable 32-57/4-6 after the upgrade - and now where near the possible 900/300!!! They've also not completed the work order as there are outstanding items to be completed.

Hi there,

50/10 speeds are indicative of an incorrectly provisioned cable modem. Feel free to PM your details and I can take a look at what's going on with your accounts.

keewee01

1743 posts

Uber Geek
+1 received by user: 204

Trusted

#2498392 4-Jun-2020 16:57

NickR1:

keewee01:

The new plan is rubbish - I would be interested to hear what others in Stokes Valley are getting but I gone from a steady 50/2 before upgrade, to a variable 32-57/4-6 after the upgrade - and now where near the possible 900/300!!! They've also not completed the work order as there are outstanding items to be completed.

Hi there,

50/10 speeds are indicative of an incorrectly provisioned cable modem. Feel free to PM your details and I can take a look at what's going on with your accounts.

Thanks!! Have messaged you my details, let me know if you need anything else.

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#2498417 4-Jun-2020 17:47

Yep, sounds like a provisioning error to me as well. Nick should be able to sort it.

ajw

1968 posts

Uber Geek
+1 received by user: 369

#2498565 4-Jun-2020 21:41

keewee01

I get between 700 to 900mbs on the downlink and the connection has been reliable here in Stokes Valley with FibreX Max.

Linux

12185 posts

Uber Geek
+1 received by user: 8478

Trusted

Lifetime subscriber

#2498678 5-Jun-2020 08:56

Sockpuppets69:

Short answer is yes they are –Downer was summoned to a meeting not long before COVID lockdown and was told by Vodafone they will be no longer provisioning HFC. Reading between the lines they intend to keep the HFC going long enough until their remaining customers are either migrated to UFB, Wireless or even VDSL. As a result at least 8 Downer Installers have lost their jobs but they have kept the Faultmen on. It’s very surprising how “hush hush” it’s all been kept. Not a peep out of it on the news, internet or even out of the unions. We can only guess Vodafone’s reasoning’s…but hey, it’s their business and their decision. :-)

@Sockpuppets69 Well that was a waste of a huge investment, Guess the new owners are not interested in HFC

DjShadow

4222 posts

Uber Geek
+1 received by user: 1322

ID Verified

Trusted

Subscriber

#2498752 5-Jun-2020 09:27

Well that was a waste of a huge investment, Guess the new owners are not interested in HFC

One way of looking at it is they know that Free Fibre Installs won't be forever so better to pull the pin now.

Looking at the Vodafone site there is hardly a mention of HFC to be found on it now, even the 200mbit fibre option is now gone.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

Martin_NZ

133 posts

Master Geek
+1 received by user: 26

Trusted

#2498759 5-Jun-2020 09:34

I recently gave up on Vodafone HFC after being a customer since the TelstraClear days and switched to another provider following a fiasco with my legacy T box which had started to play up.

Initially I was told they would replace it with a VodafoneTV and there would be no additional cost. After getting underway with that I was then told it was going to end up costing me an additional $15 per month and after a year it would be an extra $20 per month. I would have to resign to a 12 month contract. Also tried to upsell me a skytv which I wasn't interested in. I was currently to of contract, and was not prepared to go back onto contract simply to replace a faulty piece of their own equipment.

After much tooing and froing with the ridiculous chat bot (I do not chat with bots!) which sent me round in circles, then being jerked around via twitter DM and email and finally actually talking to a real person I told them I wouldn't be resigning and to stick it.

Got a fibre install done couple weeks ago and very happy with both the install process and the performance I'm getting on gigabit fibre.

kingjj

1730 posts

Uber Geek
+1 received by user: 450

ID Verified

Trusted

#2498977 5-Jun-2020 13:05

@NickR1 appreciate it may be commercially sensitive etc. but any comment on the future of HFC?. Website seems to have withdrawn most mentions of it and some people have said they are not getting offered it for new connections?

NickR1

92 posts

Master Geek
+1 received by user: 114

One NZ

#2499149 5-Jun-2020 15:24

kingjj:

@NickR1 appreciate it may be commercially sensitive etc. but any comment on the future of HFC?. Website seems to have withdrawn most mentions of it and some people have said they are not getting offered it for new connections?

I'm afraid I can't comment on our sales/products. My expertise primarily lies within fixed tech & provisioning which is why I generally only reply to those sorts of concerns.

I've sent a couple of emails to appropriate departments to see if someone can answer these questions.

kingjj

1730 posts

Uber Geek
+1 received by user: 450

ID Verified

Trusted

#2499381 6-Jun-2020 08:53

NickR1:

kingjj:

@NickR1 appreciate it may be commercially sensitive etc. but any comment on the future of HFC?. Website seems to have withdrawn most mentions of it and some people have said they are not getting offered it for new connections?

I'm afraid I can't comment on our sales/products. My expertise primarily lies within fixed tech & provisioning which is why I generally only reply to those sorts of concerns.

I've sent a couple of emails to appropriate departments to see if someone can answer these questions.

Cheers mate, appreciated.

cyril7

9075 posts

Uber Geek
+1 received by user: 2499

ID Verified

Trusted

Subscriber

#2499383 6-Jun-2020 09:01

Linux:

Sockpuppets69:

Short answer is yes they are –Downer was summoned to a meeting not long before COVID lockdown and was told by Vodafone they will be no longer provisioning HFC. Reading between the lines they intend to keep the HFC going long enough until their remaining customers are either migrated to UFB, Wireless or even VDSL. As a result at least 8 Downer Installers have lost their jobs but they have kept the Faultmen on. It’s very surprising how “hush hush” it’s all been kept. Not a peep out of it on the news, internet or even out of the unions. We can only guess Vodafone’s reasoning’s…but hey, it’s their business and their decision. :-)

@Sockpuppets69 Well that was a waste of a huge investment, Guess the new owners are not interested in HFC

So is it me or did Sockpupets comment come out of another thread or what, its not found here

Cyril

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Linux

12185 posts

Uber Geek
+1 received by user: 8478

Trusted

Lifetime subscriber

#2499384 6-Jun-2020 09:04

So is it me or did Sockpupets comment come out of another thread or what, its not found here

Cyril

@cyril7 This thread but was deleted as I quoted on the post

tonycd44

1 post

Wannabe Geek
+1 received by user: 2

#2500164 7-Jun-2020 19:59

Will be a shame if the HFC network is shut down. A bit of competition is always good. I've been a customer since the saturn days and I might have been lucky but cable has always been rock stable for me. The HFC max I'm on plan is cheap and fast...

antoniosk

2383 posts

Uber Geek
+1 received by user: 745

ID Verified

Trusted

Lifetime subscriber

#2500165 7-Jun-2020 20:07

You can see that email being a driver for all the artifacting on t-box now (it’s becoming noticeable), and I guess they need to pull out the pots equipment (it is getting on for 25 years now) and go through the process of taking stuff down.

ah well, I guess HFC is finally done.

________

Antoniosk

DjShadow

4222 posts

Uber Geek
+1 received by user: 1322

ID Verified

Trusted

Subscriber

#2500172 7-Jun-2020 20:33

antoniosk:

You can see that email being a driver for all the artifacting on t-box now (it’s becoming noticeable), and I guess they need to pull out the pots equipment (it is getting on for 25 years now) and go through the process of taking stuff down.

ah well, I guess HFC is finally done.

I saw a comment further up saying if network is decommissioned then the overhead needs to be taken down, would they do the same as First Media and leave the underground stuff untouched? Or could Vodafone potentially replace the Coax with Fibre?

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 18