Starscream122:

 

sbiddle:

 

MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

 

 

 

 

Vodafone prepay numbers can't be changed you have to get a new sim. only On Account has the ability to change number. 

 

Correct front line staff can't change Prepay numbers from the CRM platform by clicking on Change MSISDN like Postpay connections

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