[TelstraClear] T-Box issues continued

Forums › One NZ (including Farmside) › [TelstraClear] T-Box issues continued

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20520 posts

Uber Geek
+1 received by user: 4797

#586958 26-Feb-2012 15:18

Just had something in the mail advertising the t-box, so I would presume that there are a significant number that don't have problems, or they have resolved the problems on the newest versions they are providing.

lanceanz

127 posts

Master Geek

#587002 26-Feb-2012 17:38

ChristineNZL: Can someone tell me when the first T-Boxes were installed?

I received this email on Saturday 27th Feb 2010:

++++++++++++++

Thank you for registering your interest in our soon to be released HomeMedia PVR set-top-box.

You will be aware that the launch dates we announced to you in our pre-christmas update have passed. And whilst we are very disappointed in this unexpected delay, we want to make sure this highly anticipated product is thoroughly tested and performing to our extremely high standards.

The solution we are building is not simply to meet your needs today, but being designed with the future of multi-media delivery in the home and throughout New Zealand in mind.

Our first, small group of Alpha Test Pilots will begin testing next week.

We will advise you immediately when a device is available to view in Wellington and/or Christchurch.

We are dedicated to looking after you, our loyal customers and you will have first priority when we are ready to take orders.

Thank you for your patience.
The team at TelstraClear

++++++++++++++

Okay, now you've recovered after reading a certain sentence ... I got a further email on 30th Sep 2010 to say installations were in progress, and mine could be installed in the week beginning 18th October. They also advised me on 6th May 2010 that a demo unit was running in the Wellington store. One of the features mentioned is "Quick and intuitive 'trick play' functionality". Anyone know what that referred to?

Allan2805

18 posts

Geek

#587028 26-Feb-2012 18:37

That's very funny, reading that 2010 intro from TC again now! Failure rate seems to be getting more frequent, not less. Last night, turned the TV on for the first time that day and blank screen, reboot required. Today we watched a recorded programme and and after that, back to live TV. Just went back into the lounge and found guess what, blank screen PLUS something I have never struck before. The ON button on the T box which is always left on and is surrounded by a blue light had without any human input switched to red light (off!!!) mode while the recording light was also still happily glowing red (it was supposed to be recording the news).

Sorry the photo is blurred but proof enough I hope Garry!

kiwimordor

21 posts

Geek

#587180 27-Feb-2012 08:08

Two events this weekend - "Not Subscribed", two reboots for each to get back running.

Gary - howabout a modification to the unit - place the power connections on the front (will look as ugly as sin) but at least it will save us having to pull everything out on a regular basis. :P

Or is this TCL's way of saying sorry we have disconnected you - forever!

rwnz

48 posts

Geek

#587186 27-Feb-2012 08:29

Yesterday I was having a coffee at nearby friends and noticed they have a T-Box so asked how reliable they found it. These people have had it around 12 months but are only are light TV watchers. In fact they have never used it to record! However it is how they watch live TV and they have had to have it reset a number of times recently in order to watch TV. They are non-technical and the husband phones TC whenever there is an issue, so when he was away for a few days and the T-Box stopped the wife went without TV.

OK, the wife is an intelligent person and could have phoned TC herself but couldn't be bothered with the hassle as she had plenty else to do, but I will hazard a guess that there are many out there who just expect a simple service so delay calls to TC, don't subscribe to forums, don't rock the boat and continue to pay their subscription.

wekanz

67 posts

Master Geek
+1 received by user: 1

#587198 27-Feb-2012 08:54

In my experience, it isn't easy to find this forum, anyway, rwnz. In fact, I can't remember now how I stumbled across it. I do remember feeling quite relieved to find there were others with the same problems I was encountering. I imagine that for every one on here, there are many others who have never found this forum. There should be one like this on the TCL site, imho.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

RobertT

120 posts

Master Geek
+1 received by user: 1

#587204 27-Feb-2012 09:06

wekanz: In my experience, it isn't easy to find this forum, anyway, rwnz. In fact, I can't remember now how I stumbled across it. I do remember feeling quite relieved to find there were others with the same problems I was encountering. I imagine that for every one on here, there are many others who have never found this forum. There should be one like this on the TCL site, imho.

Absolutely agree. Which is why I've asked TelstaClear to send a link to a questionnaire for people to report their experience.
I've also started a Facebook group (https://www.facebook.com/?ref=logo#!/groups/TelstraTBox/ ) and frequently post links on it to this site.
Perhaps a link on the Fairgo website would gather more information and hits?

wekanz

67 posts

Master Geek
+1 received by user: 1

#587217 27-Feb-2012 09:35

Ahhhh, RobertT, NOW you're talking!! Great ideas. Thanks on behalf of all the struggling T-box users out there!

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#587343 27-Feb-2012 13:16

RobertT: Perhaps a link on the Fairgo website would gather more information and hits?

And the Target web site for people who watch private enterprise TV rather than public funded broadcasters.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

chiefie

I iz your trusted friend
5877 posts

Uber Geek
+1 received by user: 151

Retired Mod

Trusted

Lifetime subscriber

#587346 27-Feb-2012 13:21

RobertT:
wekanz: In my experience, it isn't easy to find this forum, anyway, rwnz. In fact, I can't remember now how I stumbled across it. I do remember feeling quite relieved to find there were others with the same problems I was encountering. I imagine that for every one on here, there are many others who have never found this forum. There should be one like this on the TCL site, imho.

Absolutely agree. Which is why I've asked TelstaClear to send a link to a questionnaire for people to report their experience.
I've also started a Facebook group (https://www.facebook.com/?ref=logo#!/groups/TelstraTBox/ ) and frequently post links on it to this site.
Perhaps a link on the Fairgo website would gather more information and hits?

Probably would be good idea to rename the group to "TelstraClear T-Box" as that's the proper company/brand title - in case people get confused with "Telstra (Australia)" or "TelstraClear (New Zealand)".

Internet is my backyard...

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Please read the Geekzone's FUG

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#587348 27-Feb-2012 13:22

Why don't people just vote with their feet, if they are having problems. There are alternatives. Tivo for freeview, and mysky for paytv.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

RobertT

120 posts

Master Geek
+1 received by user: 1

#587355 27-Feb-2012 13:36

mattwnz: Why don't people just vote with their feet, if they are having problems. There are alternatives. Tivo for freeview, and mysky for paytv.

Because where I live, I can't get HD terrestrial Freeview and so to get it and Sky, would need a dish to be installed - not something I really want. I also get a good deal with my phone and Internet.

RobertT

120 posts

Master Geek
+1 received by user: 1

#587361 27-Feb-2012 13:50

chiefie:
RobertT:
wekanz: In my experience, it isn't easy to find this forum, anyway, rwnz. In fact, I can't remember now how I stumbled across it. I do remember feeling quite relieved to find there were others with the same problems I was encountering. I imagine that for every one on here, there are many others who have never found this forum. There should be one like this on the TCL site, imho.

Absolutely agree. Which is why I've asked TelstaClear to send a link to a questionnaire for people to report their experience.
I've also started a Facebook group (https://www.facebook.com/?ref=logo#!/groups/TelstraTBox/ ) and frequently post links on it to this site.
Perhaps a link on the Fairgo website would gather more information and hits?

Probably would be good idea to rename the group to "TelstraClear T-Box" as that's the proper company/brand title - in case people get confused with "Telstra (Australia)" or "TelstraClear (New Zealand)".

Good call - sorted now.

Iceni

109 posts

Master Geek
+1 received by user: 4

#587479 27-Feb-2012 18:04

mattwnz: Why don't people just vote with their feet, if they are having problems. There are alternatives. Tivo for freeview, and mysky for paytv.

I paid $499 upfront for the T-Box, if I walk away I lose $499.

ChristineNZL

242 posts

Master Geek
+1 received by user: 6

#587482 27-Feb-2012 18:23

mattwnz: Why don't people just vote with their feet, if they are having problems. There are alternatives. Tivo for freeview, and mysky for paytv.

Believe me there has been many a time I have wanted to walk away but I'm not overly keen on having a dish on my house, I don't want to pay $99 to get MySky installed, as we have our phone and broadband with Telstra it is cheaper for us to have a T-Box than it is to have MySky, and finally I got a phone with free texts for 2 years. Once that 2 years is up I will reassess. I know plenty of people who have already walked though.

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