ttaotua: Hey Vodafone! Use should do a demonstration video on how to set it up.

eracode:

@sansom Quote: “3. Gen2 users have paid hard cash for their box, whereas Gen1 users got their box included with their broadband plan.  Gen2 users therefore have a bit more skin in the game and rightly expect it to work well.  (as do Gen1!)”

Your participation in this thread is much appreciated - but I have to say I find this statement astounding. Regardless of how the Gen1 users came by their box, they are paying good money to use a product and a service that you provide. To relegate them to second-class customers in this way is a terrible thing to do IMO. Don’t the Gen1 users have exactly the same right to expect their units to work well as Gen2 owners do?

If I was a Gen1 user reading what you said I think I would be entitled to feel even more p*ssed off with VF.

Linux:

ttaotua: Hey Vodafone! Use should do a demonstration video on how to set it up.

@ttaotua they are very easy to setup

😉...as clearly demonstrated by the 1000 odd posts in this thread to date 😛

I have a question, the instructions from Vodafone for teh set states that they recomment the use of wired Ethernet yet advice here has been given several times that we should try/use Wifi why is that?

MikeB4:

 

I have a question, the instructions from Vodafone for teh set states that they recomment the use of wired Ethernet yet advice here has been given several times that we should try/use Wifi why is that?

 

There are three possible reasons for using WiFi to a Router or access point from VTV Gen2 STB:

1) If you can't cable wired ethernet to the router for the VTV STB.

2) If you are having Quality of Service problems, such as buffering or slow downs in the stream (due to other users on the LAN or WAN), or high error rate, on wired Ethernet and you are more than 3 metres form the Wi-Fi Router/Access point or it is through a wall and thus inaccessible to wired Ethernet without engaging an electrician to wire ports in the wall.

3) You have a Router for which Wi-Fi works better than wired Ethernet for other possible reasons such as port problems on your Router, or nearby electrical cables interfering with the wired Ethernet.

However at this stage care must be taken to ensure the VTV Gen2 STB is not connecting to 5GHz Wi-Fi set to Auto channel selection rather than a fixed channel such as 36 (which is shared by NZ devices and US devices as a usable channel), due to possible channel change problems on the VTV STB in standby mode or even during use.

Ivan Piacun CITPNZ

IvanPiacun:

 

MikeB4:

 

I have a question, the instructions from Vodafone for teh set states that they recomment the use of wired Ethernet yet advice here has been given several times that we should try/use Wifi why is that?

 

 

There are three possible reasons for using WiFi to a Router or access point from VTV Gen2 STB:

 

1) If you can't cable wired ethernet to the router for the VTV STB.

 

2) If you are having Quality of Service problems, such as buffering or slow downs in the stream, or high error rate, on wired Ethernet and you are more than 3 metres form the Wi-Fi Router/Access point or it is through a wall and thus inaccessible to wired Ethernet without engaging an electrician to wire ports in the wall.

 

3) You have a Router for which Wi-Fi works better than wired Ethernet for other possible reasons such as port problems on your Router, or nearby electrical cables interfering with the wired Ethernet.

 

However at this stage care must be taken to ensure the VTV Gen2 STB is not connecting to 5GHz Wi-Fi set to Auto channel selection rather than a fixed channel such as 36 (which is shared by NZ devices and US devices as a usable channel), due to possible channel change problems on the VTV STB in standby mode or even during use.

 

Ivan Piacun CITPNZ

 

Thanks @IvanPiacun for that I appreciate the reply and time. My unit is currently using Wifi at the request of @ZollyMonsta however I have not had much time to look at TV or to see how the unit is operating. I did note the this morning teh VTV shows as being on (white LED) even though the TV is off, it should have gone into standby mode.

When I have my unit connected via wired Ethernet the cable length port to port is 1 meter, I would have it shorter but I can no longer make my own cables due to disability. It is a Cat 6.5 connected to a gigabit port on the Netcomm router.

I will try to let you know next week sometime how the test using Wifi only.

Again thanks heaps for all your efforts to date it is awesome.

What a great move, Vodafone:

robnz09:

eracode:

 

@sansom Quote: “3. Gen2 users have paid hard cash for their box, whereas Gen1 users got their box included with their broadband plan.  Gen2 users therefore have a bit more skin in the game and rightly expect it to work well.  (as do Gen1!)”

 

 

 

Your participation in this thread is much appreciated - but I have to say I find this statement astounding. Regardless of how the Gen1 users came by their box, they are paying good money to use a product and a service that you provide. To relegate them to second-class customers in this way is a terrible thing to do IMO. Don’t the Gen1 users have exactly the same right to expect their units to work well as Gen2 owners do?

 

 

 

If I was a Gen1 user reading what you said I think I would be entitled to feel even more p*ssed off with VF.

 

These are my thoughts exactly, and sadly I was unknowingly one of these Gen 1 users as it was never made clear at the point of signing up I was getting a different unit to the one advertised.

It’s unbelievable that you would treat what are your highest value customers this way. Off account purchasers of the unit have no lifetime value to VF yet receive a superior product and are prioritised for updates.

On this basis if I want the unit I’m better off moving my broadband and mobile account to another provider, and then just buying the retail unit.

Yes they could've been clearer, although they did expect Gen 1 to be running the same software by now but unexpected issues prevented that. It does sound like it's pretty close to us geekzone users being able to beta test though.

Gen 1 is the more mature/stable product isn't it? It's been out since late 2017 and doesn't have these issues Gen 2 does, It's UI is a just slightly older version for now but it still functions well. It seems like Gen 2 has been prioritised because it's still new and has these somewhat major issues to smoothen out.

eracode:

 

@sansom Quote: “3. Gen2 users have paid hard cash for their box, whereas Gen1 users got their box included with their broadband plan.  Gen2 users therefore have a bit more skin in the game and rightly expect it to work well.  (as do Gen1!)”

 

Your participation in this thread is much appreciated - but I have to say I find this statement astounding. Regardless of how the Gen1 users came by their box, they are paying good money to use a product and a service that you provide. To relegate them to second-class customers in this way is a terrible thing to do IMO. Don’t the Gen1 users have exactly the same right to expect their units to work well as Gen2 owners do?

 

If I was a Gen1 user reading what you said I think I would be entitled to feel even more p*ssed off with VF.

 

Hi @eracode, you have misinterpreted the intent of my statement.

I absolutely agree that Gen1 users have just as much reason to expect a great experience and Vodafone is committed to deliver this.  I was simply speculating on why Gen2 users may be much more engaged in this forum - and handing over $179 to a retailer may be a factor in why this forum has much more engagement than from Gen1 users.

robnz09:

eracode:

 

@sansom Quote: “3. Gen2 users have paid hard cash for their box, whereas Gen1 users got their box included with their broadband plan.  Gen2 users therefore have a bit more skin in the game and rightly expect it to work well.  (as do Gen1!)”

 

Your participation in this thread is much appreciated - but I have to say I find this statement astounding. Regardless of how the Gen1 users came by their box, they are paying good money to use a product and a service that you provide. To relegate them to second-class customers in this way is a terrible thing to do IMO. Don’t the Gen1 users have exactly the same right to expect their units to work well as Gen2 owners do?

 

If I was a Gen1 user reading what you said I think I would be entitled to feel even more p*ssed off with VF.

 

 

These are my thoughts exactly, and sadly I was unknowingly one of these Gen 1 users as it was never made clear at the point of signing up I was getting a different unit to the one advertised.

It’s unbelievable that you would treat what are your highest value customers this way. Off account purchasers of the unit have no lifetime value to VF yet receive a superior product and are prioritised for updates.

On this basis if I want the unit I’m better off moving my broadband and mobile account to another provider, and then just buying the retail unit.

At the moment, it is arguable which is superior.

I am a Gen1 user and the hardware is very similar. I certainly have a superior product in terms of software stability.

I have no problem with the focus being on the stability problems with the Gen2 boxes. They definitely have more skin in the game because it is hurting them when there is an issue interrupting the service. And I'm not piqued (a politer word for pissed off) because I didn't get what I thought I was getting.

The major issue for us Gen1 users is that the software functionality is rather crippled compared to the superior software of the Gen2 box. We're waiting for some very significant feature upgrades, but once we get them then the boxes will be far more comparable.

I was really piqued when I first got the box because we lost so many features we had on the earlier T-Box. But those emotions have long faded away and it does help that I've recommitted for another 12 months and I'm happy that I'm only paying $77 a month for unlimited max speed HFC, home phone and VodafoneTV even if it is only Gen1.

Actually, there is one feature of the Gen1 box that I don't want to lose, the digital sound outlet which I use to divert the sound through a surround sound system.

freitasm:

 

What a great move, Vodafone:

 

 

Have not received this e-mail but can confirm those Sky Channels are working, major Kudos to Vodafone for this kind gesture!

robnz09:

eracode:

 

@sansom Quote: “3. Gen2 users have paid hard cash for their box, whereas Gen1 users got their box included with their broadband plan.  Gen2 users therefore have a bit more skin in the game and rightly expect it to work well.  (as do Gen1!)”

 

 

 

Your participation in this thread is much appreciated - but I have to say I find this statement astounding. Regardless of how the Gen1 users came by their box, they are paying good money to use a product and a service that you provide. To relegate them to second-class customers in this way is a terrible thing to do IMO. Don’t the Gen1 users have exactly the same right to expect their units to work well as Gen2 owners do?

 

 

 

If I was a Gen1 user reading what you said I think I would be entitled to feel even more p*ssed off with VF.

 

These are my thoughts exactly, and sadly I was unknowingly one of these Gen 1 users as it was never made clear at the point of signing up I was getting a different unit to the one advertised.

It’s unbelievable that you would treat what are your highest value customers this way. Off account purchasers of the unit have no lifetime value to VF yet receive a superior product and are prioritised for updates.

On this basis if I want the unit I’m better off moving my broadband and mobile account to another provider, and then just buying the retail unit.

Hi @robnz09, @eracode's interpretation of my comment does not reflect Vodafone's intent in any way (refer my response to @eracode).  We do treat our Gen1 users as very high value uses and we are in the process of testing and preparing a release of the next Gen1 release.

sansom:

 

eracode:

 

@sansom Quote: “3. Gen2 users have paid hard cash for their box, whereas Gen1 users got their box included with their broadband plan.  Gen2 users therefore have a bit more skin in the game and rightly expect it to work well.  (as do Gen1!)”

 

Your participation in this thread is much appreciated - but I have to say I find this statement astounding. Regardless of how the Gen1 users came by their box, they are paying good money to use a product and a service that you provide. To relegate them to second-class customers in this way is a terrible thing to do IMO. Don’t the Gen1 users have exactly the same right to expect their units to work well as Gen2 owners do?

 

If I was a Gen1 user reading what you said I think I would be entitled to feel even more p*ssed off with VF.

 

 

Hi @eracode, you have misinterpreted the intent of my statement.

 

I absolutely agree that Gen1 users have just as much reason to expect a great experience and Vodafone is committed to deliver this.  I was simply speculating on why Gen2 users may be much more engaged in this forum - and handing over $179 to a retailer may be a factor in why this forum has much more engagement than from Gen1 users.

 

Well no sorry, your words are quite plain  - “Gen2 users ... have more skin in the game”. Not much room for misinterpretation there.

The free Sky components into January are much appreciated - thanks VF.

I wonder if we can pay for Sky Sport to add it to the free part for that period without needing to pay for Starter.