[TelstraClear] YouTube poor performance on TelstraClear

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#284432 21-Dec-2009 19:03

sbiddle: The core issue here is Google's business model. They expect ISP's to provide free fat pipes to their servers to distribute content.

No, I don't think so. We pay TelstraClear for a high speed internet connection. It's not too much to expect that we can utilise that service, for which we are paying the requested amount, to retrieve data with good throughput from the places which offer it.

If TelstraClear can not provide the service which they have sold for economic reasons, then they need to come clean with that and re-evaluate THEIR business model.

I just watched a number of "College Humor" videos, which streamed perfectly, without even getting close to buffering pauses. I just watched a youtube clip, it was already pausing after 5 seconds, so I gave up.

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fraseyboy

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#284508 22-Dec-2009 00:05

Seems to be getting worse.

I hope they do something about it soon.

chiefie

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#284513 22-Dec-2009 01:06

There is a serious download speed issue... I'm getting the MP4 directly from youtube and the download speed fluctuate between 33KB/s and 60KB/s.

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simcore

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#284549 22-Dec-2009 10:23

Have any TelstraClear customers tried the YouTube Feather Beta?

To enable feather on the YouTube videos you stream, go here http://www.youtube.com/feather_beta and click on the Join the "Feather" Beta

I'm interested in knowing if it improves performance.

ohpersven

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#284554 22-Dec-2009 10:33

simcore: Have any TelstraClear customers tried the YouTube Feather Beta?

To enable feather on the YouTube videos you stream, go here http://www.youtube.com/feather_beta and click on the Join the "Feather" Beta

I'm interested in knowing if it improves performance.

Just gave it a test, from what I can see, it appears they're attempting to increase performance by downgrading the visuals on the site itself.

So the route to the content and the physical location of the content remain the same, which is the root problem for performance issues.
Unfortunately it doesn't look like it'll do anything for slow youtubers :(
Unless your running a 600mhz processor and flash content slows your megahurtz.

WellingtonBoy

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#284745 23-Dec-2009 00:30

@BlackJak - Thanks for ringing TCL and posting a description of your experience.

Has anyone else logged a call to TCL, regarding the fact that TCL customers CAN NOT watch streaming YouTube. YouTube is such a popular site - and this thread has several thousand hits (which is high, given the number of TCL customers) ....this should be in the newspapers.

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peroski

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#284919 23-Dec-2009 21:55

YouTube featured video stopped to buffer at 10, 14, 17 & 20 seconds then I gave up. I'll put money on it that Telstra will be getting a lump of coal from Santa this Christmas.

exportgoldman

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#284934 23-Dec-2009 23:29

freitasm: Seriously though it seems TCL has a problem of not providing good connectivity to one of the most consumed services on the Internet, and while Google seems to want a lot of "goodwill" there too, it's still up to the provider to make it happen.

I think TCL is gearing up themselves to be the first in a "net neutrality" debate in New Zealand.

I've been thinking about your comment for the last few days and I agree with you. If TelstraClear wanted to re-peer with the NZ internet, this would be a great way to approach it. Wait until Xtra gets a youtube cache, throttle your own customers access to youtube, claim that it's because you are having to travel thousands of miles to get content - bang Telecom bad guy, TelstraClear victim.

Funny how this only really started happening since Telecom got their youtube cache... Or it could be google forcing their hand and throttling to NZ but no other ISP's are having problems, and it's not TelstraClear's international bandwidth as other video sites stream fine from other reports on this post.

I don't know how much TelstraClear have earnt per year by de-peering and then going to all the big content providers and selling them TelstraClear connections but I have a suspiction that a lot of them have perhaps dropped this approach and just started hosting data in virtual machines for USA/TelstraClear NZ customers. It's cheap as chips now and is no longer the leverage it once was.

Just look at the uptake of TVNZ Ondemand and similar, I think TelstraClear are now looking rather longingly at getting access to this content locally.

All the opinions above are just the rambings of a uninformed man with no behind the scenes knowledge of telcos.

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WellingtonBoy

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#285035 24-Dec-2009 18:58

TCL staff read this forum and haven't felt a need to communicate with us. Perhaps they will provide some updates when this thread reaches 10,000 hits?

The worst scenario is if TCL has been intentionally shaping / tweaking / slowing / affecting YouTube streaming themselves... and haven't been upfront about it.

mattbush

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#285071 24-Dec-2009 23:51

WellingtonBoy:
TCL staff read this forum and haven't felt a need to communicate with us. Perhaps they will provide some updates when this thread reaches 10,000 hits?

The worst scenario is if TCL has been intentionally shaping / tweaking / slowing / affecting YouTube streaming themselves... and haven't been upfront about it.

They have been voted best ISP of the year for a few now i believe, so they dont need to respond to customers grizzles. They are also clearly saying we shouldnt be using this much international bandwidth..so they are slowing us down. I guess they could increase prices again in 2010....after its been a while.............. and Merry Xmas TCL.

Ragnor

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#285080 25-Dec-2009 00:43

I like a good conspiracy theory but... isn't it probably more likely that it's just recent (say last quarter) customer growth and/or customer usage which has exceeded their planned estimates.. and they are at an in between period where they haven't done their periodic increase of international transit capacity yet?

Olaf has made comments on TCL issues in the past like the opendns/transparent proxy issue and the routing to AU gaming servers via Hong Kong issue... perhaps he's on leave, who knows...

It's worth noting Telstraclear don't seem to be down with utilising Twitter, Facebook, forums to keep customers informed (as Vodafone and Telecom have become).

An old school head in the sand, don't ask/don't tell approach to PR isn't going to cut it these days... people will churn to other providers (I know I would).

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Ragnor

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#285091 25-Dec-2009 01:51

For example.. if I was in charge of PR at TCL reading this (below), I would be weeping

ohpersven

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#285115 25-Dec-2009 11:51

Ragnor: I like a good conspiracy theory but... isn't it probably more likely that it's just recent (say last quarter) customer growth and/or customer usage which has exceeded their planned estimates.. and they are at an in between period where they haven't done their periodic increase of international transit capacity yet?

Olaf has made comments on TCL issues in the past like the opendns/transparent proxy issue and the routing to AU gaming servers via Hong Kong issue... perhaps he's on leave, who knows...

It's worth noting Telstraclear don't seem to be down with utilising Twitter, Facebook, forums to keep customers informed (as Vodafone and Telecom have become).

An old school head in the sand, don't ask/don't tell approach to PR isn't going to cut it these days... people will churn to other providers (I know I would).

it's actually a very simple problem and has a very simple solution.
from what i understand, it's just how tcl "connects" to youtube, it is possible to change how this works, but that costs more money ;)

ZollyMonsta

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#285116 25-Dec-2009 12:06

ohpersven:
it's actually a very simple problem and has a very simple solution.
from what i understand, it's just how tcl "connects" to youtube, it is possible to change how this works, but that costs more money ;)

You go on thinking that.... and have a Merry Christmas :P

peroski

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#285130 25-Dec-2009 15:49

ZollyMonsta:
ohpersven:
it's actually a very simple problem and has a very simple solution.
from what i understand, it's just how tcl "connects" to youtube, it is possible to change how this works, but that costs more money ;)

You go on thinking that.... and have a Merry Christmas :P

ZollyMonsta, your comment suggests that you work for TCL or have more information on the topic than the rest of us... Perhaps if this is the case you could enlighten us, rather than just discrediting ohpersven's comments... or if you do indeed work for TCL you'll just keep quiet about the issue.

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