How long does Vodafone keep top up information for?

Forums › One NZ (including Farmside) › How long does Vodafone keep top up information for?

Pepsicle

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Geek

#107671 16-Aug-2012 13:44

As per title, does anyone know how long Vodafone keep top up information for (like debit card number, number topped up, amount etc)? I would of expected at least 12 months?

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#673294 16-Aug-2012 13:52

7 years for tax reasons most INFO not credit card numbers

How come?

Pepsicle

23 posts

Geek

#673296 16-Aug-2012 13:55

Thanks.

My bag was stolen out of my car last December (17th to be exact). My debit card was used to top up a Vodafone number 3 times within a minute of each other. It has taken Manukau Police 7 months to get around to investigating (not their fault, I'm sure) but the officer dealing with my complaint has been told by Vodafone they only keep top up records for 3 months. He wanted to find out what number was topped up, obviously information I cannot be given myself.

ChevronX

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#673297 16-Aug-2012 13:56

johnr: 7 years for tax reasons most INFO not credit card numbers

How come?

Was wondering that myself, glad someone asked!

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johnr

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#673301 16-Aug-2012 13:59

3 Months in front end systems before heading off to data warehouse and INFO is not as easy to get

Pepsicle

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Geek

#673303 16-Aug-2012 14:03

So it's not easy to get but it is possible? Is it an expectation of Vodafone that they retrieve this information if requested by NZ Police?

johnr

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#673304 16-Aug-2012 14:04

What is the value of the top ups?

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Pepsicle

23 posts

Geek

#673308 16-Aug-2012 14:12

Over $100. Does that make a difference? Thanks for your replies btw :)

johnr

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#673309 16-Aug-2012 14:13

Have you disputed them with your credit card company?

hamish225

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#673310 16-Aug-2012 14:14

johnr: What is the value of the top ups?

i dont think that really matters, fraud is fraud, whether it's $60 or $6,000.

*Insert big spe*dtest result here*

Pepsicle

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Geek

#673311 16-Aug-2012 14:15

Yes, I did initially, I can't actually remember the outcome, I think maybe they didn't do anything because it was reported to Police?

johnr

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#673312 16-Aug-2012 14:16

hamish225:
johnr: What is the value of the top ups?

i dont think that really matters, fraud is fraud, whether it's $60 or $6,000.

Yes it does matter do you think the police are going to investigate fraud if the amount is $1 or 1 million?

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johnr

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#673313 16-Aug-2012 14:17

Pepsicle: Yes, I did initially, I can't actually remember the outcome, I think maybe they didn't do anything because it was reported to Police?

Then you need to follow-up with the credit card company and make sure process was followed

Pepsicle

23 posts

Geek

#673314 16-Aug-2012 14:21

johnr:
Pepsicle: Yes, I did initially, I can't actually remember the outcome, I think maybe they didn't do anything because it was reported to Police?

Then you need to follow-up with the credit card company and make sure process was followed

Hmmm, yes I can do this but going back to my earlier question, should the Police be able to obtain this information? They ARE trying to investigate and have been told by Vodafone that this information is not available any longer and has been purged from the system.

johnr

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#673315 16-Aug-2012 14:22

I can't answer for the NZ police

johnr

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#673317 16-Aug-2012 14:24

If anything the top ups would of been done to a Prepay number and we would have no INFO on the end user anyway!

John

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