Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




45 posts

Geek
+1 received by user: 2


Topic # 143298 9-Apr-2014 18:11
Send private message

I have a huge mystery data usage on my Telstra/Vodafone cable usage meter, and a surge of emails from Vodafone overnight on Monday morning.  I was working 15 hour days on Sunday and Monday, only home to sleep; my wife was out half of each day and wouldn't know where to start eating through 150Gb of data if she tried.  Is it even possible to download 150Gb in 24 hours??

My wife phoned Vodafone and was assured there was no way we could have used that data and an investigation would result in the charge being reversed.  Well the investigation came back saying that "the usage in question is valid".  I phoned to get to the bottom of it and the call centre staff member was no help, rather he was accusatory to the point of being offensive until I asked to speak to someone else, which he refused.

I've attached an image of the usage meter.  When I look at Sunday and Monday in detail (not attached) it looks like it could actuallly be exactly 150gb from 6pm Sunday - 6pm Monday.  What could cause this?



There's only one computer attached to the network that could hold 150gb (the phones etc certainly couldn't) and upon checking it there's only 50gb of 'stuff' on it.  The wireless is secure (strong password with letters and numbers and the neighbours certainly don't know it)!

Adding up my previous 5 months usage combined comes to about 160Gb, Vodafone are saying we're over 190Gb this month alone!  What's going on?

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1022366 9-Apr-2014 18:34
Send private message

Have you checked the PC attached for anything malicious on it? Maybe scan it with malwarebytes if a windows machine

And I think you mean GB

2471 posts

Uber Geek
+1 received by user: 910

Subscriber

  Reply # 1022381 9-Apr-2014 19:03
Send private message

It's well and truly possible to transfer over 150GB in 24 hours. You'd only need a ~15Mbps connection to do that. If you're on something higher speed (you mention cable) then quite easily. Maybe it's a fault with their usage meter, but it may also be some sort of malware on your PC, if the PC was on for much of that duration. Or Peer-to-Peer transfers, if anything of that sort is running. And just because there isn't 150GB of 'stuff' on the PC, doesn't mean it wasn't that device. It doesn't have to be 'stuff' saved permanently.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

 
 
 
 


1829 posts

Uber Geek
+1 received by user: 19

Trusted

  Reply # 1022383 9-Apr-2014 19:06
Send private message

It's definitely possible to download 150gb in 24 hours.

Last Saturday i downloaded 100gb (google drive backup) in about 8 hours.I'm on VDSL.

VDSL, fibre and cable make it very easy to reach this level. I haven't done the maths but it's probably possible over a good ADSL connection too.





45 posts

Geek
+1 received by user: 2


  Reply # 1022386 9-Apr-2014 19:13
Send private message

Thanks, I think our cable is 15mbps.  The computer is an iMac with Mavericks.

Inphinity: It doesn't have to be 'stuff' saved permanently.

I had been wondering that, good to know thanks.

2773 posts

Uber Geek
+1 received by user: 216


  Reply # 1022396 9-Apr-2014 19:22
Send private message

Never mind, I see you mentioned the wifi has a good password, although that doesn't mean it wasn't accessed.

It is rather strange though if you say it is exactly 150GB and it has now stopped without you doing anything.




xpd

Geek,gamer,father
8197 posts

Uber Geek
+1 received by user: 1072

Mod Emeritus
Trusted
Subscriber

  Reply # 1022416 9-Apr-2014 19:25
Send private message

If you can, for a good chunk of a day, unplug your router, record the time it was unplugged - then when you plug it in again, check the usage meter, if its showing usage during the unplugged time, theres something going on with your line.





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Logitech G400S Mouse / SteelSeries Apex Raw Keyboard / Logitech G933 Headphones / Samsung S23C300L Monitor / Zalman Z-Machine Mouse Mat

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


3626 posts

Uber Geek
+1 received by user: 1702

Subscriber

  Reply # 1022418 9-Apr-2014 19:29
Send private message

Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.




Sideface


6430 posts

Uber Geek
+1 received by user: 1567


  Reply # 1022422 9-Apr-2014 19:34
Send private message

Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/

" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."

Plan is only about a year old, so it surprising you never heard of it.



ETA: even current plans start from 15Mbps
http://www.vodafone.co.nz/broadband-phone-cable/

Data allowance
Discover Pack: 30GB per month
Share Pack: 80GB per month
BestMates for home phone
BestMates for home phone is included for $0 as part of the Discover, Play, Share and Entertainment Packs. Just remember to nominate your five favourite phone numbers.
Broadband
Up to 15Mbps download, 2 Mbps upload
30MB webspace
10 vodafone.co.nz email addresses with spam & virus filtering

BDFL - Memuneh
58762 posts

Uber Geek
+1 received by user: 10157

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1022431 9-Apr-2014 19:56
Send private message

What router are you using, and does it have Firewall enabled? Perhaps it's not secure from the WAN side and being used for an amplification DDoS attack?






238 posts

Master Geek
+1 received by user: 30


  Reply # 1022433 9-Apr-2014 19:59
Send private message

Well, Ive had the opposite happen, no where near 150Gb though,

Been streaming a lot today and the small hours of this morning and according to Vodafone's counter, I used 75mb this morning when I streamed about 2Gb of data, but I expect it to be added??.
"
So I think the net work counters are not the "be all and end all" and can make errors.




Desktop AMD Ryzen 1600/RX-580/29" UHD monitor, AIO Desktop (dual boot win10 and Linux Mint), 3 laptops (don't really use) Galaxy S7, HTC one M8, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 


6430 posts

Uber Geek
+1 received by user: 1567


  Reply # 1022451 9-Apr-2014 20:25
Send private message

Rhinosaur: I have a huge mystery data usage on my Telstra/Vodafone cable usage meter, and a surge of emails from Vodafone overnight on Monday morning.  I was working 15 hour days on Sunday and Monday, only home to sleep; my wife was out half of each day and wouldn't know where to start eating through 150Gb of data if she tried.  Is it even possible to download 150Gb in 24 hours??

My wife phoned Vodafone and was assured there was no way we could have used that data and an investigation would result in the charge being reversed.  Well the investigation came back saying that "the usage in question is valid".  I phoned to get to the bottom of it and the call centre staff member was no help, rather he was accusatory to the point of being offensive until I asked to speak to someone else, which he refused.

I've attached an image of the usage meter.  When I look at Sunday and Monday in detail (not attached) it looks like it could actuallly be exactly 150gb from 6pm Sunday - 6pm Monday.  What could cause this?



There's only one computer attached to the network that could hold 150gb (the phones etc certainly couldn't) and upon checking it there's only 50gb of 'stuff' on it.  The wireless is secure (strong password with letters and numbers and the neighbours certainly don't know it)!

Adding up my previous 5 months usage combined comes to about 160Gb, Vodafone are saying we're over 190Gb this month alone!  What's going on?

Have you ever sold a Vodafone modem on trademe or similar?

5133 posts

Uber Geek
+1 received by user: 1439

Trusted

  Reply # 1022457 9-Apr-2014 20:32
Send private message

*Current metering issue for around 500 VDSL customers. This looks like its not under that category.
I would suggest logging a bandwidth dispute.





3626 posts

Uber Geek
+1 received by user: 1702

Subscriber

  Reply # 1022464 9-Apr-2014 20:42
Send private message

NonprayingMantis:
Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/
" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."
Plan is only about a year old, so it surprising you never heard of it.

I stand corrected smile
I'm on Vodafone cable, but have never heard of it.
"These plans are supported but no longer for sale"




Sideface


6430 posts

Uber Geek
+1 received by user: 1567


  Reply # 1022466 9-Apr-2014 20:44
Send private message

Sideface:
NonprayingMantis:
Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/
" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."
Plan is only about a year old, so it surprising you never heard of it.

I stand corrected smile
I'm on Vodafone cable, but have never heard of it.
"These plans are supported but no longer for sale"


See the rest of my post. There are still 15Mbps plans offered for sale.

13098 posts

Uber Geek
+1 received by user: 2162

Trusted
Subscriber

  Reply # 1022470 9-Apr-2014 20:52
Send private message

Break it down by hour, report back with a graph or an interpretation of the csv output.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24


Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.