Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




45 posts

Geek
+1 received by user: 2


Topic # 143298 9-Apr-2014 18:11
Send private message

I have a huge mystery data usage on my Telstra/Vodafone cable usage meter, and a surge of emails from Vodafone overnight on Monday morning.  I was working 15 hour days on Sunday and Monday, only home to sleep; my wife was out half of each day and wouldn't know where to start eating through 150Gb of data if she tried.  Is it even possible to download 150Gb in 24 hours??

My wife phoned Vodafone and was assured there was no way we could have used that data and an investigation would result in the charge being reversed.  Well the investigation came back saying that "the usage in question is valid".  I phoned to get to the bottom of it and the call centre staff member was no help, rather he was accusatory to the point of being offensive until I asked to speak to someone else, which he refused.

I've attached an image of the usage meter.  When I look at Sunday and Monday in detail (not attached) it looks like it could actuallly be exactly 150gb from 6pm Sunday - 6pm Monday.  What could cause this?



There's only one computer attached to the network that could hold 150gb (the phones etc certainly couldn't) and upon checking it there's only 50gb of 'stuff' on it.  The wireless is secure (strong password with letters and numbers and the neighbours certainly don't know it)!

Adding up my previous 5 months usage combined comes to about 160Gb, Vodafone are saying we're over 190Gb this month alone!  What's going on?

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1022366 9-Apr-2014 18:34
Send private message

Have you checked the PC attached for anything malicious on it? Maybe scan it with malwarebytes if a windows machine

And I think you mean GB

2484 posts

Uber Geek
+1 received by user: 915

Subscriber

  Reply # 1022381 9-Apr-2014 19:03
Send private message

It's well and truly possible to transfer over 150GB in 24 hours. You'd only need a ~15Mbps connection to do that. If you're on something higher speed (you mention cable) then quite easily. Maybe it's a fault with their usage meter, but it may also be some sort of malware on your PC, if the PC was on for much of that duration. Or Peer-to-Peer transfers, if anything of that sort is running. And just because there isn't 150GB of 'stuff' on the PC, doesn't mean it wasn't that device. It doesn't have to be 'stuff' saved permanently.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

 
 
 
 


1840 posts

Uber Geek
+1 received by user: 20

Trusted

  Reply # 1022383 9-Apr-2014 19:06
Send private message

It's definitely possible to download 150gb in 24 hours.

Last Saturday i downloaded 100gb (google drive backup) in about 8 hours.I'm on VDSL.

VDSL, fibre and cable make it very easy to reach this level. I haven't done the maths but it's probably possible over a good ADSL connection too.





45 posts

Geek
+1 received by user: 2


  Reply # 1022386 9-Apr-2014 19:13
Send private message

Thanks, I think our cable is 15mbps.  The computer is an iMac with Mavericks.

Inphinity: It doesn't have to be 'stuff' saved permanently.

I had been wondering that, good to know thanks.

2799 posts

Uber Geek
+1 received by user: 230


  Reply # 1022396 9-Apr-2014 19:22
Send private message

Never mind, I see you mentioned the wifi has a good password, although that doesn't mean it wasn't accessed.

It is rather strange though if you say it is exactly 150GB and it has now stopped without you doing anything.




xpd

8295 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus
Trusted
Subscriber

  Reply # 1022416 9-Apr-2014 19:25
Send private message

If you can, for a good chunk of a day, unplug your router, record the time it was unplugged - then when you plug it in again, check the usage meter, if its showing usage during the unplugged time, theres something going on with your line.





XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz


3691 posts

Uber Geek
+1 received by user: 1769

Subscriber

  Reply # 1022418 9-Apr-2014 19:29
Send private message

Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.




Sideface


6432 posts

Uber Geek
+1 received by user: 1567


  Reply # 1022422 9-Apr-2014 19:34
Send private message

Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/

" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."

Plan is only about a year old, so it surprising you never heard of it.



ETA: even current plans start from 15Mbps
http://www.vodafone.co.nz/broadband-phone-cable/

Data allowance
Discover Pack: 30GB per month
Share Pack: 80GB per month
BestMates for home phone
BestMates for home phone is included for $0 as part of the Discover, Play, Share and Entertainment Packs. Just remember to nominate your five favourite phone numbers.
Broadband
Up to 15Mbps download, 2 Mbps upload
30MB webspace
10 vodafone.co.nz email addresses with spam & virus filtering

BDFL - Memuneh
59058 posts

Uber Geek
+1 received by user: 10340

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1022431 9-Apr-2014 19:56
Send private message

What router are you using, and does it have Firewall enabled? Perhaps it's not secure from the WAN side and being used for an amplification DDoS attack?






238 posts

Master Geek
+1 received by user: 30


  Reply # 1022433 9-Apr-2014 19:59
Send private message

Well, Ive had the opposite happen, no where near 150Gb though,

Been streaming a lot today and the small hours of this morning and according to Vodafone's counter, I used 75mb this morning when I streamed about 2Gb of data, but I expect it to be added??.
"
So I think the net work counters are not the "be all and end all" and can make errors.




Desktop AMD Ryzen 1600/RX-580/29" UHD monitor, AIO Desktop (dual boot win10 and Linux Mint), 3 laptops (don't really use) Galaxy S7, HTC one M8, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 


6432 posts

Uber Geek
+1 received by user: 1567


  Reply # 1022451 9-Apr-2014 20:25
Send private message

Rhinosaur: I have a huge mystery data usage on my Telstra/Vodafone cable usage meter, and a surge of emails from Vodafone overnight on Monday morning.  I was working 15 hour days on Sunday and Monday, only home to sleep; my wife was out half of each day and wouldn't know where to start eating through 150Gb of data if she tried.  Is it even possible to download 150Gb in 24 hours??

My wife phoned Vodafone and was assured there was no way we could have used that data and an investigation would result in the charge being reversed.  Well the investigation came back saying that "the usage in question is valid".  I phoned to get to the bottom of it and the call centre staff member was no help, rather he was accusatory to the point of being offensive until I asked to speak to someone else, which he refused.

I've attached an image of the usage meter.  When I look at Sunday and Monday in detail (not attached) it looks like it could actuallly be exactly 150gb from 6pm Sunday - 6pm Monday.  What could cause this?



There's only one computer attached to the network that could hold 150gb (the phones etc certainly couldn't) and upon checking it there's only 50gb of 'stuff' on it.  The wireless is secure (strong password with letters and numbers and the neighbours certainly don't know it)!

Adding up my previous 5 months usage combined comes to about 160Gb, Vodafone are saying we're over 190Gb this month alone!  What's going on?

Have you ever sold a Vodafone modem on trademe or similar?

5239 posts

Uber Geek
+1 received by user: 1481

Trusted

  Reply # 1022457 9-Apr-2014 20:32
Send private message

*Current metering issue for around 500 VDSL customers. This looks like its not under that category.
I would suggest logging a bandwidth dispute.

3691 posts

Uber Geek
+1 received by user: 1769

Subscriber

  Reply # 1022464 9-Apr-2014 20:42
Send private message

NonprayingMantis:
Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/
" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."
Plan is only about a year old, so it surprising you never heard of it.

I stand corrected smile
I'm on Vodafone cable, but have never heard of it.
"These plans are supported but no longer for sale"




Sideface


6432 posts

Uber Geek
+1 received by user: 1567


  Reply # 1022466 9-Apr-2014 20:44
Send private message

Sideface:
NonprayingMantis:
Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/
" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."
Plan is only about a year old, so it surprising you never heard of it.

I stand corrected smile
I'm on Vodafone cable, but have never heard of it.
"These plans are supported but no longer for sale"


See the rest of my post. There are still 15Mbps plans offered for sale.

13245 posts

Uber Geek
+1 received by user: 2216

Trusted
Subscriber

  Reply # 1022470 9-Apr-2014 20:52
Send private message

Break it down by hour, report back with a graph or an interpretation of the csv output.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.