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Topic # 143298 9-Apr-2014 18:11
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I have a huge mystery data usage on my Telstra/Vodafone cable usage meter, and a surge of emails from Vodafone overnight on Monday morning.  I was working 15 hour days on Sunday and Monday, only home to sleep; my wife was out half of each day and wouldn't know where to start eating through 150Gb of data if she tried.  Is it even possible to download 150Gb in 24 hours??

My wife phoned Vodafone and was assured there was no way we could have used that data and an investigation would result in the charge being reversed.  Well the investigation came back saying that "the usage in question is valid".  I phoned to get to the bottom of it and the call centre staff member was no help, rather he was accusatory to the point of being offensive until I asked to speak to someone else, which he refused.

I've attached an image of the usage meter.  When I look at Sunday and Monday in detail (not attached) it looks like it could actuallly be exactly 150gb from 6pm Sunday - 6pm Monday.  What could cause this?



There's only one computer attached to the network that could hold 150gb (the phones etc certainly couldn't) and upon checking it there's only 50gb of 'stuff' on it.  The wireless is secure (strong password with letters and numbers and the neighbours certainly don't know it)!

Adding up my previous 5 months usage combined comes to about 160Gb, Vodafone are saying we're over 190Gb this month alone!  What's going on?

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  Reply # 1022366 9-Apr-2014 18:34
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Have you checked the PC attached for anything malicious on it? Maybe scan it with malwarebytes if a windows machine

And I think you mean GB

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  Reply # 1022381 9-Apr-2014 19:03
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It's well and truly possible to transfer over 150GB in 24 hours. You'd only need a ~15Mbps connection to do that. If you're on something higher speed (you mention cable) then quite easily. Maybe it's a fault with their usage meter, but it may also be some sort of malware on your PC, if the PC was on for much of that duration. Or Peer-to-Peer transfers, if anything of that sort is running. And just because there isn't 150GB of 'stuff' on the PC, doesn't mean it wasn't that device. It doesn't have to be 'stuff' saved permanently.




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  Reply # 1022383 9-Apr-2014 19:06
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It's definitely possible to download 150gb in 24 hours.

Last Saturday i downloaded 100gb (google drive backup) in about 8 hours.I'm on VDSL.

VDSL, fibre and cable make it very easy to reach this level. I haven't done the maths but it's probably possible over a good ADSL connection too.





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  Reply # 1022386 9-Apr-2014 19:13
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Thanks, I think our cable is 15mbps.  The computer is an iMac with Mavericks.

Inphinity: It doesn't have to be 'stuff' saved permanently.

I had been wondering that, good to know thanks.

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  Reply # 1022396 9-Apr-2014 19:22
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Never mind, I see you mentioned the wifi has a good password, although that doesn't mean it wasn't accessed.

It is rather strange though if you say it is exactly 150GB and it has now stopped without you doing anything.




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  Reply # 1022416 9-Apr-2014 19:25
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If you can, for a good chunk of a day, unplug your router, record the time it was unplugged - then when you plug it in again, check the usage meter, if its showing usage during the unplugged time, theres something going on with your line.





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  Reply # 1022418 9-Apr-2014 19:29
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Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.




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  Reply # 1022422 9-Apr-2014 19:34
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Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/

" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."

Plan is only about a year old, so it surprising you never heard of it.



ETA: even current plans start from 15Mbps
http://www.vodafone.co.nz/broadband-phone-cable/

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BestMates for home phone is included for $0 as part of the Discover, Play, Share and Entertainment Packs. Just remember to nominate your five favourite phone numbers.
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  Reply # 1022431 9-Apr-2014 19:56
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What router are you using, and does it have Firewall enabled? Perhaps it's not secure from the WAN side and being used for an amplification DDoS attack?






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  Reply # 1022433 9-Apr-2014 19:59
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Well, Ive had the opposite happen, no where near 150Gb though,

Been streaming a lot today and the small hours of this morning and according to Vodafone's counter, I used 75mb this morning when I streamed about 2Gb of data, but I expect it to be added??.
"
So I think the net work counters are not the "be all and end all" and can make errors.




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  Reply # 1022451 9-Apr-2014 20:25
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Rhinosaur: I have a huge mystery data usage on my Telstra/Vodafone cable usage meter, and a surge of emails from Vodafone overnight on Monday morning.  I was working 15 hour days on Sunday and Monday, only home to sleep; my wife was out half of each day and wouldn't know where to start eating through 150Gb of data if she tried.  Is it even possible to download 150Gb in 24 hours??

My wife phoned Vodafone and was assured there was no way we could have used that data and an investigation would result in the charge being reversed.  Well the investigation came back saying that "the usage in question is valid".  I phoned to get to the bottom of it and the call centre staff member was no help, rather he was accusatory to the point of being offensive until I asked to speak to someone else, which he refused.

I've attached an image of the usage meter.  When I look at Sunday and Monday in detail (not attached) it looks like it could actuallly be exactly 150gb from 6pm Sunday - 6pm Monday.  What could cause this?



There's only one computer attached to the network that could hold 150gb (the phones etc certainly couldn't) and upon checking it there's only 50gb of 'stuff' on it.  The wireless is secure (strong password with letters and numbers and the neighbours certainly don't know it)!

Adding up my previous 5 months usage combined comes to about 160Gb, Vodafone are saying we're over 190Gb this month alone!  What's going on?

Have you ever sold a Vodafone modem on trademe or similar?

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  Reply # 1022457 9-Apr-2014 20:32
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*Current metering issue for around 500 VDSL customers. This looks like its not under that category.
I would suggest logging a bandwidth dispute.





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  Reply # 1022464 9-Apr-2014 20:42
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NonprayingMantis:
Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/
" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."
Plan is only about a year old, so it surprising you never heard of it.

I stand corrected smile
I'm on Vodafone cable, but have never heard of it.
"These plans are supported but no longer for sale"




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  Reply # 1022466 9-Apr-2014 20:44
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Sideface:
NonprayingMantis:
Sideface:
Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.


http://www.vodafone.co.nz/support/broadband-plans/retired-plans/inhome-cable-naked/
" LightSpeed speed is up to 15 Mbps downstream and up to 2 Mbps upstream."
Plan is only about a year old, so it surprising you never heard of it.

I stand corrected smile
I'm on Vodafone cable, but have never heard of it.
"These plans are supported but no longer for sale"


See the rest of my post. There are still 15Mbps plans offered for sale.

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  Reply # 1022470 9-Apr-2014 20:52
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Break it down by hour, report back with a graph or an interpretation of the csv output.




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