Old Surfboard - new modem?

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attewell

370 posts

Ultimate Geek

# 143832 28-Apr-2014 23:11

Hi

I have an old motorola surfboard cable modem.. on 40G lightspeed contract with 15mb/2mb speeds..

Is it better to upgrade to newer cable modem?

Dean

PeterReader

5760 posts

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Geekzone

Lifetime subscriber

# 1032916 28-Apr-2014 23:11

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Coil

6615 posts

Uber Geek
Inactive user

# 1032933 28-Apr-2014 23:11

Yep

130/10 Mbp/s
$30 discount included. You would get a new cisco modem for that. Otherwise the 50/2 is still the Surfboard.

Yabanize

2194 posts

Uber Geek

# 1032938 28-Apr-2014 23:46

Are you sure about that? I thought 50/2 needs a new cisco modem

Coil

6615 posts

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Inactive user

# 1032953 29-Apr-2014 00:05

50/2 is still DOCSIS 2?
I am sure that you dont need the Cisco modem. Ill check tomorrow and see.

lucky015

678 posts

Ultimate Geek

Trusted

# 1032957 29-Apr-2014 01:59

TimA: 50/2 is still DOCSIS 2?
I am sure that you dont need the Cisco modem. Ill check tomorrow and see.

50/2 Definitely does require the Cisco cable modem.

NikT

1608 posts

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# 1032970 29-Apr-2014 08:00

The 50/2 plan 100% requires the Cisco DPC3008 DOCSIS3.0 cable modem upgrade. This is free of charge.

There's no advantage in upgrading to the DPC3008 from the Motorola SB5101 unless you're moving to a higher speed tier. :)

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones

Yabanize

2194 posts

Uber Geek

# 1033092 29-Apr-2014 11:10

NikT: The 50/2 plan 100% requires the Cisco DPC3008 DOCSIS3.0 cable modem upgrade. This is free of charge.

There's no advantage in upgrading to the DPC3008 from the Motorola SB5101 unless you're moving to a higher speed tier. :)

Thanks :) is this the same modem as the 130 plans?

NikT

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# 1033099 29-Apr-2014 11:19

Yabanize:

Thanks :) is this the same modem as the 130 plans?

Sure is.

I personally found the SB5101 a more attractive piece of hardware, but it's hard to argue with 130Mbps. :)

Product Manager @ PB Tech

https://pbtech.co.nz/smartphones