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Lias

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#143905 30-Apr-2014 23:14
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I've had Telstraclear/Vodafone Cable for some years, was triple play but recently ditched the cable internet when came out of contract (variety of reasons, but mostly because they put the price of the new plans up, and consistently refuse to offer reasonably priced and modular data caps/packs/etc, or an unlimited plan).

I'm now paying for a landline and TV package, can I drop the landline and just have "Naked" Cable TV? I was told no by the callcentre when I dropped the internet, but we all know how useful the callcentre staff can be, and how often they get it wrong.

Can one or more of the Vodafone lurkers/staff let me know a definitive answer? 







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PeterReader
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  #1034390 30-Apr-2014 23:14
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



johnr
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  #1034405 30-Apr-2014 23:16
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I am quite sure customer service is correct,

 
 
 
 


Lias

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sbiddle
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  #1034433 1-May-2014 06:18
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It's never been an option since maybe 1997ish. To have TV you've always had to have it bundled with another product.




PhantomNVD
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  #1034462 1-May-2014 07:12
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While this may be true.. Is there any good reason it is so, or just a money tie?

sbiddle
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  #1034488 1-May-2014 08:41
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PhantomNVD: While this may be true.. Is there any good reason it is so, or just a money tie?


My understanding this was initially part of their agreement when Saturn entered their partnership with Sky and started sourcing some channels from them rather than being totally independent as they were when they started in the Kiwi Cable days. They were not allowed to just offer TV as a standalone offering because this put them in direct competition with Sky, rather than TV being a complementary offering along with other telco services.

I don't know whether such a policy still exists or not in their agreement with Sky.



NikT
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  #1034524 1-May-2014 09:11
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Steve is correct, cable TV must be bundled with a phoneline or high-speed internet.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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