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Topic # 143925 1-May-2014 18:36
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From a lifetime Telecom customer took the plunge from ADSL and changed to VF's VDSL offering, which now is unlimited as a bonus.

After reading all the horror stories was prepared for the worst but found the whole process and the end result amazing.  Sales and support at the call centre was easy to get hold of, all knowledgeable people who quickly got me the answers I was after.  Call-backs exactly as promised (I know!!) clear communication around the install, and the Chorus tech who did the install was nothing short of a absolute professional who made sure everything was working before he left and even made a few tweaks in the junction to sort out some not so great wiring from the original job.  

Everything just connected and worked.  

Speeds have gone from 11/1 (down & up) to around 30/10, and that's even over Wifi. Positively flying by comparison. 

Often only see complaints posted, thought a pat on the back and a thanks was in order for a change.




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  Reply # 1034998 1-May-2014 18:36
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




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  Reply # 1035380 2-May-2014 12:16
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Thanks for the great feedback, I'm thrilled to hear everything went according to plan. :)

Also just wanted to say you've basically described the vast majority of our users' experiences when switching over to us. It is just really rare for people to comment when things go the way they should, so you always hear about the ones where things don't.

Thanks again for taking the time for letting us know about your experience.




 
 
 
 


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  Reply # 1035388 2-May-2014 12:31
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Good to hear enjoy :)

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  Reply # 1036031 3-May-2014 15:59
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is there anything for long time customers on cable that dont have an ON account mobile plan. id be up for a plan change if i could get it at account prices, (I have been a customer since 128k Cable)





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  Reply # 1036034 3-May-2014 16:10
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phantomdb: is there anything for long time customers on cable that dont have an ON account mobile plan. id be up for a plan change if i could get it at account prices, (I have been a customer since 128k Cable)


Hi, Someone had a similar question a while back.
Nope we can not tailor plans.

Cheers

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