From a lifetime Telecom customer took the plunge from ADSL and changed to VF's VDSL offering, which now is unlimited as a bonus.
After reading all the horror stories was prepared for the worst but found the whole process and the end result amazing. Sales and support at the call centre was easy to get hold of, all knowledgeable people who quickly got me the answers I was after. Call-backs exactly as promised (I know!!) clear communication around the install, and the Chorus tech who did the install was nothing short of a absolute professional who made sure everything was working before he left and even made a few tweaks in the junction to sort out some not so great wiring from the original job.
Everything just connected and worked.
Speeds have gone from 11/1 (down & up) to around 30/10, and that's even over Wifi. Positively flying by comparison.
Often only see complaints posted, thought a pat on the back and a thanks was in order for a change.