Vodafone Wholesale (reseller) & problems porting phone numbers

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sampler

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#144298 14-May-2014 11:54

This is a "has anyone" style thread ...........

We have a customer who has tried to port their phone numbers away from their current provider. Current long story short they have no operational phone lines and somehow their numbers being redirected to cellphones.

It would seem that when trying to port a number from a wholesaler of Vodafone the "winning" Telco has a hard time locking down who has in fact got the number(s).

Has anyone had a hard time transferring numbers from Vodafone wholesale partners and if there any magic person I should be ringing on behalf of the customer to be bridge the gap and get things moving again ?

Cheers

Lee

sbiddle

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#1043631 14-May-2014 12:07

IPMS will tell you who the LSP is (in this case Vodafone). You only need to contact them to have the port validated.

My pick would be whoever is doing your ports simply doesn't quite know what they're doing.

sampler

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#1043649 14-May-2014 12:16

sbiddle: IPMS will tell you who the LSP is (in this case Vodafone). You only need to contact them to have the port validated.

My pick would be whoever is doing your ports simply doesn't quite know what they're doing.

Mr Biddle!,

I guess that's possible, however there might be a few other issues involved that's help complicate things.

From what I understand the Vodafone wholesaler "returned" the numbers to Vodafone, So the customer has been providing the wining Telco with their account details etc from the wholesaler and not from Vodafone (they don't have an account of any kind with Vodafone). Seems to be some crazy catch 22.

The end customers have tried to port to both 2talk and Telecom with the same results.

Any particular party I should be offering chocolate cake to help solve this ?

Jaxar

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#1043706 14-May-2014 12:40

My understanding is that if the number has been returned then it is no longer a connected number able to be ported.
Did the customer disconnect the number with their provider prior to initiating the port?

Please note: I have a professional bias towards Vodafone.