Newer look Vodafone site doesn't seem to work on tablets properly

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Newer look Vodafone site doesn't seem to work on tablets properly

rokki

374 posts

Ultimate Geek

#148543 23-Jun-2014 05:39

Hi when I try to go to new look Vodafone site ask for the full website I am not sure it is actually properly going their because when I go the my Vodafone part I go to a strange splash page

The tablet I am using is an on account plan not prepay. So seems a strange page to end up on ?

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johnr

19282 posts

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Inactive user

#1072327 23-Jun-2014 07:52

Tablet / browser?

rokki

374 posts

Ultimate Geek

#1072331 23-Jun-2014 08:07

Hi John yes on my ipad when you scroll to the bottom of the previous page it asks you do you wish to go to full site click here and page refreshes and looks exactly the same and when you go to My Vodafone it takes you to the above error page.

hio77

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Lizard Networks

#1072334 23-Jun-2014 08:11

i noticed this on my phone the other day, when i was trying to login to find out what exactly was expired from my plan - shell_19 IIRC the message said

the fact that my phone automatically logs in when im on 3G is ever so handy, since i dont remember the password i set - and apparently i had my birthday wrong on the recovery! ill have to bite the bullet and talk to someone at some point.

my other gripe being, the new UI is far too heavy for what it is, taking the whole put ajax in everything to extremes.

although, upon trying it this morning, its going in perfectly fine! even the old ui comes back once you go into my account, loading nice and snappy once again!

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MurrayM

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#1072403 23-Jun-2014 09:59

hio77: i noticed this on my phone the other day, when i was trying to login to find out what exactly was expired from my plan - shell_19 IIRC the message said

I got an text about shell_19 expiring on my Smart19 account, but I've got no idea what "shell_19" is! Did you ever find out?

hio77

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Lizard Networks

#1072406 23-Jun-2014 10:04

MurrayM:
hio77: i noticed this on my phone the other day, when i was trying to login to find out what exactly was expired from my plan - shell_19 IIRC the message said

I got an text about shell_19 expiring on my Smart19 account, but I've got no idea what "shell_19" is! Did you ever find out?

nope.. phone was still working fine, so i completely forgot to bug others about it..

gf is on the same plan too, she didnt get it, as far as im aware - there was no, what does this mean question!

so i put it down to something funny wrong with their system... given that i couldnt even get into myaccount with the autologin...

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Demeter

709 posts

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One NZ

#1072418 23-Jun-2014 10:25

There's a known glitch on our mobile site that doesn't let you switch to the full site. A fix should be going in to sort this within the next week or so. Sorry about that!

Demeter

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One NZ

#1072425 23-Jun-2014 10:27

The Shell_19 error was a text that went our in error - it can be ignored. We haven't really had a great weekend with some of the errors we've had on the system. >.>

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rokki

374 posts

Ultimate Geek

#1073046 24-Jun-2014 04:07

Hi thanks for the update great service.

johnr

19282 posts

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Inactive user

#1073054 24-Jun-2014 07:05

On Sunday afternoon I deployed a fix / change into our brand new production Surepay platform so customers will no longer get the Shell SMS this expiring had zero impact to the Prepay Account

Yes was certainly a long weekend for a number of people including myself

NonprayingMantis

6434 posts

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#1073067 24-Jun-2014 08:16

Demeter: There's a known glitch on our mobile site that doesn't let you switch to the full site. A fix should be going in to sort this within the next week or so. Sorry about that!

You have Separate mobile and 'full' sites?
You would think vodafone of all businesses would be designing for 'mobile first'.
A bit of RWD goes a long way.

To be fair, Telecom doesn't do it either, but then Vodafone is a primarily mobile business, so I would expect them to lead the way here, instead of lagging behind in the last decade of web design.

Demeter

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One NZ

#1073070 24-Jun-2014 08:26

NonprayingMantis:
Demeter: There's a known glitch on our mobile site that doesn't let you switch to the full site. A fix should be going in to sort this within the next week or so. Sorry about that!

You have Separate mobile and 'full' sites?
You would think vodafone of all businesses would be designing for 'mobile first'.
A bit of RWD goes a long way.

To be fair, Telecom doesn't do it either, but then Vodafone is a primarily mobile business, so I would expect them to lead the way here, instead of lagging behind in the last decade of web design.

What is RWD? Google may know but isn't telling. What gave you the impression we don't optimise our site for mobiles? Having a different web layout for use on a desktop OS is fairly standard practice - for one, I doubt many people on mobiles care for the majority of banners and images. Most things people would generally need off our website are available through our app - which I like to think is well ahead of anything the competition has. :)

NonprayingMantis

6434 posts

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#1073111 24-Jun-2014 09:19

Demeter:
NonprayingMantis:
Demeter: There's a known glitch on our mobile site that doesn't let you switch to the full site. A fix should be going in to sort this within the next week or so. Sorry about that!

You have Separate mobile and 'full' sites?
You would think vodafone of all businesses would be designing for 'mobile first'.
A bit of RWD goes a long way.

To be fair, Telecom doesn't do it either, but then Vodafone is a primarily mobile business, so I would expect them to lead the way here, instead of lagging behind in the last decade of web design.

What is RWD? Google may know but isn't telling. What gave you the impression we don't optimise our site for mobiles? Having a different web layout for use on a desktop OS is fairly standard practice - for one, I doubt many people on mobiles care for the majority of banners and images. Most things people would generally need off our website are available through our app - which I like to think is well ahead of anything the competition has. :)

https://www.google.co.nz/search?q=RWD+website&oq=RWD+website&aqs=chrome..69i57j69i60.5083j0j4&sourceid=chrome&es_sm=91&ie=UTF-8#q=RWD+website

Responsive Web Design - where you have the same site for all devices, and adjust the layout depending on the shape of the device screen - but it's still the same site.

Having checked properly now I am back at my desk, you actually do use RWD (which is great news - Telecom don't!), so I wonder why you said you had a separate mobile site when you actually don't?

Demeter

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One NZ

#1073166 24-Jun-2014 10:07

NonprayingMantis: https://www.google.co.nz/search?q=RWD+website&oq=RWD+website&aqs=chrome..69i57j69i60.5083j0j4&sourceid=chrome&es_sm=91&ie=UTF-8#q=RWD+website

Responsive Web Design - where you have the same site for all devices, and adjust the layout depending on the shape of the device screen - but it's still the same site.

Having checked properly now I am back at my desk, you actually do use RWD (which is great news - Telecom don't!), so I wonder why you said you had a separate mobile site when you actually don't?

No, I said it had a different web layout. Apologies if my wording was misleading.

NonprayingMantis

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#1073202 24-Jun-2014 10:31

Demeter:
NonprayingMantis: https://www.google.co.nz/search?q=RWD+website&oq=RWD+website&aqs=chrome..69i57j69i60.5083j0j4&sourceid=chrome&es_sm=91&ie=UTF-8#q=RWD+website

Responsive Web Design - where you have the same site for all devices, and adjust the layout depending on the shape of the device screen - but it's still the same site.

Having checked properly now I am back at my desk, you actually do use RWD (which is great news - Telecom don't!), so I wonder why you said you had a separate mobile site when you actually don't?

No, I said it had a different web layout. Apologies if my wording was misleading.

no worries.

what you actually said was:

"There's a known glitch on our mobile site that doesn't let you switch to the full site."

Which is saying that you have one 'full' site, and one other site for mobile, and you can switch between them.

anyway, misunderstanding cleared up. Good to see VF arriving into the current decade of web design :P

rokki

374 posts

Ultimate Geek

#1073231 24-Jun-2014 10:50

johnr: On Sunday afternoon I deployed a fix / change into our brand new production Surepay platform so customers will no longer get the Shell SMS this expiring had zero impact to the Prepay Account

Yes was certainly a long weekend for a number of people including myself

Hi John so are you saying it should be fixed now ? Still doesn't want to work for me.