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Topic # 151946 10-Sep-2014 20:07
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Seemed like a good deal, so I've upgraded my account.

I did have one of the one\early Telstraclear\Vodafone merger plans (Lightspeed 60Gb (on the cable) with Sky Basic, sports and T-Box and homeline of course) and with this one of the old motorola christmas tree light modems.

I've now gone the unlimited cable plan (I kept going over my cap each month by 10+ gb) and over the phone the guy (very helpful too) explained that they send out a new modem and once it arrived I'd have to call a tech to come in and wire it up.

My question is does a tech REALLY need to come to my place just to unplug the cable from one modem into a new one? I mean seriously, how hard can it be? As long as I can connect my router (I've got a desktop connected directly to the router and a laptop and mobiles wireless into the router and network) to the new modem, that it isn't it?

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  Reply # 1126067 10-Sep-2014 20:07
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1126085 10-Sep-2014 20:15
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Unfortantly yes, Cable modem upgrades do involve a tech coming to your house, unpluging the coax, plugging it back in to the new modem and then registering the mac address of your new modem against your account.



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  Reply # 1126090 10-Sep-2014 20:20
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Andib: Unfortantly yes, Cable modem upgrades do involve a tech coming to your house, unpluging the coax, plugging it back in to the new modem and then registering the mac address of your new modem against your account.


Thanks, so should not take too long at all then.

Because it is just internet, the old motorola modem stays with the T-Box I assume?

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  Reply # 1126093 10-Sep-2014 20:25
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WyleECoyoteNZ:
Andib: Unfortantly yes, Cable modem upgrades do involve a tech coming to your house, unpluging the coax, plugging it back in to the new modem and then registering the mac address of your new modem against your account.


Thanks, so should not take too long at all then.

Because it is just internet, the old motorola modem stays with the T-Box I assume?


All going to plan shouldn't be a long job, I assume you're getting a speed upgrade as AFAIK the Motorola surfboards are still used for the basic 30/2 plans. Although don't quote me on that!

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  Reply # 1126099 10-Sep-2014 20:36
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Not to mention the profile change to DOCSIS 3.0




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  Reply # 1126166 10-Sep-2014 22:26
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Could they just send out the modem with the MAC Address noted down and at a specific time register the mac address against the users account and then they can plug in the new router?




Home ADSL:                                                             School: 
 


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  Reply # 1126168 10-Sep-2014 22:30
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Gahhh.....cable....(in best Homer Simpson voice, with drooling mouth!)





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  Reply # 1126172 10-Sep-2014 22:31
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Geektastic: Gahhh.....cable....(in best Homer Simpson voice, with drooling mouth!)


Still better than DSL, and you can feel more American with it




Home ADSL:                                                             School: 
 


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  Reply # 1126176 10-Sep-2014 22:40
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WyleECoyoteNZ: Seemed like a good deal, so I've upgraded my account.

I did have one of the one\early Telstraclear\Vodafone merger plans (Lightspeed 60Gb (on the cable) with Sky Basic, sports and T-Box and homeline of course) and with this one of the old motorola christmas tree light modems.

I've now gone the unlimited cable plan (I kept going over my cap each month by 10+ gb) and over the phone the guy (very helpful too) explained that they send out a new modem and once it arrived I'd have to call a tech to come in and wire it up.

My question is does a tech REALLY need to come to my place just to unplug the cable from one modem into a new one? I mean seriously, how hard can it be? As long as I can connect my router (I've got a desktop connected directly to the router and a laptop and mobiles wireless into the router and network) to the new modem, that it isn't it?


Did you get some chains and a big ring with 'Giga' on it? And some bad 'music' to play? ;-)





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  Reply # 1126195 10-Sep-2014 23:06
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My question for the OP? Did you keep your tbox with sky? Because I hear they have a free sky for 6 months promotion going on..

 

 

 

And if they've already sent the modem out, They may aswell let you register the mac address and get the profile change done over the phone. Waste of technician time.

 

 

 

We're on that same 60gb plan, looking to chance to unlimited

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  Reply # 1126268 11-Sep-2014 08:41
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Yabanize: My question for the OP? Did you keep your tbox with sky? Because I hear they have a free sky for 6 months promotion going on..   And if they've already sent the modem out, They may aswell let you register the mac address and get the profile change done over the phone. Waste of technician time.   We're on that same 60gb plan, looking to chance to unlimited


Vodafone/Downer are remarkably inflexible about this kind of thing.

They need to start offering a self install zero fee option.






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  Reply # 1126271 11-Sep-2014 08:45
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Lias:
Yabanize: My question for the OP? Did you keep your tbox with sky? Because I hear they have a free sky for 6 months promotion going on..   And if they've already sent the modem out, They may aswell let you register the mac address and get the profile change done over the phone. Waste of technician time.   We're on that same 60gb plan, looking to chance to unlimited


Vodafone/Downer are remarkably inflexible about this kind of thing.

They need to start offering a self install zero fee option.




All merry saying it can be done by yourself but there is a lot to consider. Much of that you cant do by yourself..
So its very unrealistic implying that Vodafone/Downer are not needed.




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  Reply # 1126273 11-Sep-2014 08:49
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^ What he said

Mine was a straight swap (slow to fast), except it wasnt, and took the tech about 35 minutes to complete including some work at the box out on the road (which obviously I would not have been able to do).

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Reply # 1126279 11-Sep-2014 09:01
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Lias:
Yabanize: My question for the OP? Did you keep your tbox with sky? Because I hear they have a free sky for 6 months promotion going on..   And if they've already sent the modem out, They may aswell let you register the mac address and get the profile change done over the phone. Waste of technician time.   We're on that same 60gb plan, looking to chance to unlimited


Vodafone/Downer are remarkably inflexible about this kind of thing.

They need to start offering a self install zero fee option.




How many cable modems have you installed?

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  Reply # 1126319 11-Sep-2014 09:53
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johnr:
Lias:
Yabanize: My question for the OP? Did you keep your tbox with sky? Because I hear they have a free sky for 6 months promotion going on..   And if they've already sent the modem out, They may aswell let you register the mac address and get the profile change done over the phone. Waste of technician time.   We're on that same 60gb plan, looking to chance to unlimited


Vodafone/Downer are remarkably inflexible about this kind of thing.

They need to start offering a self install zero fee option.




How many cable modems have you installed?


I've only ever unplugged a cable modem but unplugging and plugging in the other can't be that hard.

I think the "send a technician" approach by Vodafone is great though as "in the unlikely event of it not working" you have a technician on-site and you don't have to wait a week for Vodafone to send one round to find the problem.

I also assume that as part of the swap they will test the signal you are receiving and identify any cabling issues that may have occurred since your original equipment was installed.

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