Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Diego

17 posts

Geek


#154714 5-Nov-2014 11:03
Send private message

I changed my plan from Telstra clear's Lightspeed 60G to Vodafone's UFB 50 Cable, a couple of nights ago.
I was promised 3x faster speed by the sales person, that's why I moved. (and it being unlimited)

I heard from a couple of my friends that the Unlimited UFB Speed is horribly slow, and I asked the sales person about this and whether I should use the 80Gb plan instead of the unlimited one. He kept re-assuring me that the speed would be 3x times faster than my current plan.

So long story short, I decided to check the speed on my Lightspeed 60G (the night before I switch) and it was showing 13 Mbit Download ; 2 Mbit upload and 13ms Ping.

Yesterday I Jumped on the net to check the speed. and it was way slower. you tube video stutters on HD (it was smooth before)
so I checked the speed. and it was showing 1.5 Mbit Download ; 2 Mbit Upload

Test time, method and server are identical with my previous test! (I live in Christchurch, if that helps)

Could anybody please advise me on what is going on?
why is it my speed dropped considerably when I was promised 3x faster speed.



Cheers




Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
PeterReader
5856 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  #1169119 5-Nov-2014 11:03
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



Sideface
6268 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1169141 5-Nov-2014 11:14
Send private message

I have never heard of "Vodafone UFB 50 Cable" - do you mean 50/2Mbps?
Sounds like something is seriously wrong with your connection.
I'm on (unlimited) VF 50/2Mbps cable in Wellington, and ALWAYS get at least 95% of the claimed speed (locally).
Overseas speeds are slower, as expected.




Sideface


 
 
 
 


nakedmolerat
4555 posts

Uber Geek

Trusted
Lifetime subscriber

  #1169145 5-Nov-2014 11:17
Send private message

This is vodafone cable correct? not the government fiber





johnr
19282 posts

Uber Geek
Inactive user


  #1169149 5-Nov-2014 11:23
Send private message

Are you testing over WiFi? Christchurch has some planned work going on this week to provide extra capacity on the Cable (HFC) network

Diego

17 posts

Geek


  #1169150 5-Nov-2014 11:23
Send private message


Hi on my customer zone, the plan is called Unlimited ultra fast cable 50.
But yes I do mean the 50/2 as in max download 50 Mb/s and max upload 2 Mb/s.

the night before I switch the speed is good for my lightspeed 60G plan. (max 15 Mbit /s) and I was getting 13 Mbit / s.

this low speed of 1.5 Mbit/s only happened after I switch to unlimited.
Both speed are local speed (Christchurch)

will test again tonight. if it is still slow I am going to have to ring VF and be on hold for another 25 mins (hopefully not that long this time).
The thing is, everything is still the same on my end ( didn't change settings or swap modem, etc) . I wonder where the problem is.

Cheers


johnr
19282 posts

Uber Geek
Inactive user


  #1169151 5-Nov-2014 11:24
Send private message

@Diego see my post above

Diego

17 posts

Geek


  #1169154 5-Nov-2014 11:26
Send private message

nakedmolerat: This is vodafone cable correct? not the government fiber


Hi,
Yes This is Vodafone Cable, (I was originaly Telstra clear, but Telstra is now part of VF if I am not mistaken, so yes this is a VF cable)

Cheers

 
 
 
 


Diego

17 posts

Geek


  #1169158 5-Nov-2014 11:31
Send private message

johnr: Are you testing over WiFi? Christchurch has some planned work going on this week to provide extra capacity on the Cable (HFC) network


Hi Johnr, Thanks for the reply,

No, I was testing over LAN.
and the reason I did the test was to find out if the speed is actually 3x faster (like the sales person told me)

I will test again tonight on peak hours and after 10 Pm.
So might it be the work that caused this speed drop? (if so, it is very coincidental that the speed drop happened as I was changing plan)

And I am still confused about this whole Vf and Telstra clear thing.
on my customer zone I cant choose my 5 best mates number thing that came with the plan. (the sales person told me I can set it up online).
but I couldn't find it anywhere, all I saw was Telstra clear account settings etc.

so am I now a VF customer or still on Telstra clear under VF? (because I changed from telstraclear's lightspeed 60G plan to VF's UFB cable unlimited plan)

Thanks again.


johnr
19282 posts

Uber Geek
Inactive user


  #1169177 5-Nov-2014 11:57
Send private message

You are connected to 100% Vodafone NZ network, Telstraclear is no longer in the New Zealand market, Cable (HFC) customers login customerzone same as UFB customers

Diego

17 posts

Geek


  #1169184 5-Nov-2014 12:11
Send private message

johnr: You are connected to 100% Vodafone NZ network, Telstraclear is no longer in the New Zealand market, Cable (HFC) customers login customerzone same as UFB customers


Thanks for clearing that up Johnr.

Now all I need to do is check connection speed again (tonight) and ask someone on VF how to set the "Free calls to your 5 favourite NZ mobiles or landlines" online. 

I will share the speed results when I have them.

Cheers

NikT
1670 posts

Uber Geek

Trusted

  #1169193 5-Nov-2014 12:23
Send private message

Hi Diego,

 If you're switching from Lightspeed 60GB to Unlimited 50/2, you'll need a technician to attend and swap out your Motorola SurfBoard SB5101 cable modem for a Cisco DPC3008 DOCSIS 3.0 cable modem in order to reach the faster speeds. Based on your saying you signed up for the plan change a few nights ago, I'm assuming this hasn't happened yet, and it's only the usagemeter that has been updated prematurely to reflect the new plan.

Can you please let us know if your modem has been swapped out? If it has not been, I'd wager Downer (Our service partners) will be in touch to book a time to do so shortly.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


Diego

17 posts

Geek


  #1169208 5-Nov-2014 12:41
Send private message

NikT: Hi Diego,

 If you're switching from Lightspeed 60GB to Unlimited 50/2, you'll need a technician to attend and swap out your Motorola SurfBoard SB5101 cable modem for a Cisco DPC3008 DOCSIS 3.0 cable modem in order to reach the faster speeds. Based on your saying you signed up for the plan change a few nights ago, I'm assuming this hasn't happened yet, and it's only the usagemeter that has been updated prematurely to reflect the new plan.

Can you please let us know if your modem has been swapped out? If it has not been, I'd wager Downer (Our service partners) will be in touch to book a time to do so shortly.

Cheers,

 - Nik


Hi, Nope, my modem has not been swapped out, I was told via email and from the sales person, somebody will contact me to do this in the next 10 working days.

But, does any of the above explain the speed drop from 13Mbit/s Download to 1.5 Mbit/s right after I switched plan?
Is my Motorola cable modem not compatible with the new plan and caused the speed drop?

the only explanation I can think of is that because I moved from my 60GB cap to unlimited (the bill for my last 60GB plan has not arrived yet) that I got throttled to super slow speed until I pay my lightspeed 60G bill. Maybe?

Mysteries.
Can't wait to get home and check the speed again and see if it is still super slow. hopefully not :)

and after reading some more on the VF website, I was thinking of upgrading to the Ultra fast 100 unlimited plan. (but only after this speed problem is fixed)

Cheers


NikT
1670 posts

Uber Geek

Trusted

  #1169214 5-Nov-2014 12:50
Send private message

Diego:

Hi, Nope, my modem has not been swapped out, I was told via email and from the sales person, somebody will contact me to do this in the next 10 working days.

But, does any of the above explain the speed drop from 13Mbit/s Download to 1.5 Mbit/s right after I switched plan?
Is my Motorola cable modem not compatible with the new plan and caused the speed drop?

the only explanation I can think of is that because I moved from my 60GB cap to unlimited (the bill for my last 60GB plan has not arrived yet) that I got throttled to super slow speed until I pay my lightspeed 60G bill. Maybe?

Mysteries.
Can't wait to get home and check the speed again and see if it is still super slow. hopefully not :)

and after reading some more on the VF website, I was thinking of upgrading to the Ultra fast 100 unlimited plan. (but only after this speed problem is fixed)

Cheers



Right - the speed drop you are experiencing currently will have nothing to do with your new plan because you're not actually on the new plan yet. :)

The plan does not change until the modem is swapped out and the tech calls the dispatch to activate it.

There is no throttling on cable and never has been - I'd suggest speaking to the faults team on 0508 888 800 so they can run some diagnostics on your connection and test the signal strength, but the tech that attends for the modem install will do this on-site anyway. It is possible this is related to the planned work John has mentioned.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


Diego

17 posts

Geek


  #1169227 5-Nov-2014 13:12
Send private message

NikT:
Diego:

Hi, Nope, my modem has not been swapped out, I was told via email and from the sales person, somebody will contact me to do this in the next 10 working days.

But, does any of the above explain the speed drop from 13Mbit/s Download to 1.5 Mbit/s right after I switched plan?
Is my Motorola cable modem not compatible with the new plan and caused the speed drop?

the only explanation I can think of is that because I moved from my 60GB cap to unlimited (the bill for my last 60GB plan has not arrived yet) that I got throttled to super slow speed until I pay my lightspeed 60G bill. Maybe?

Mysteries.
Can't wait to get home and check the speed again and see if it is still super slow. hopefully not :)

and after reading some more on the VF website, I was thinking of upgrading to the Ultra fast 100 unlimited plan. (but only after this speed problem is fixed)

Cheers



Right - the speed drop you are experiencing currently will have nothing to do with your new plan because you're not actually on the new plan yet. :)

The plan does not change until the modem is swapped out and the tech calls the dispatch to activate it.

There is no throttling on cable and never has been - I'd suggest speaking to the faults team on 0508 888 800 so they can run some diagnostics on your connection and test the signal strength, but the tech that attends for the modem install will do this on-site anyway. It is possible this is related to the planned work John has mentioned.


Thank you very much for all the info and answers.
I will try contacting the faults team on that number if the speed is still slow.
Will keep you guys updated on this.

Cheers


Diego

17 posts

Geek


  #1169591 5-Nov-2014 21:55
Send private message

So here is the speed at the moment,


Will check again tomorrow, and might call the 0508 number tomorrow.

Can't wait to have proper speed again :)
fingers crossed it will be soon.


 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.