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78 posts

Master Geek


Topic # 159836 14-Dec-2014 16:14
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Hey all,

So I've posted this on Vodafone community, but have not really had a solution, so posting this here to see if any else had similar problems and what they did to fix the issue.

So far I've called up Vodafone, and they said there is nothing they can do when I told them about the wifi not working etc they told me 'wifi is a gift'....

My options I believe are:
1 - Pay termination fee, signup to a reliable connection eg orcon (even if it is adsl2) 
2 - Buy new modem etc (this would cost a lot and may not even provide a solution)
3 - Get in touch with nectomm again and try get a new modem sent out (first call they just gave me some settings to try and quickly hung up)

Here's the post -

Hey all, So I’m not too sure whether it’s me or everyone else is experiencing this on the Vodafone cable 100mbps plan, but I’m just going to list my issues.

1) Wi-Fi really horrible, I'm not too sure because it’s the location or what - I've played around with settings eg changing channel, b/g/n etc, but the range and speed is very slow - it’s like close to 56k modem speeds literally! I am on my iPhone sometimes and it loads everything so slow eg the Radio doesn’t even load most times (I’m half a meter away from the modem).The Wi-FI also has constant disconnections (I see the lights on the Netcom wireless completely off (this happens every few hours or so). The location of my Netcom wireless + Cisco modem is just on top of my desk - it was basically installed on the ground as it was placed on my desktop which sits basically on the floor..... I ended up moving it as I thought that was the issue, but guess not. Wi-Fi in the lounge is also bad – lounge is about 5-7 metres away from the modem. My wifi was fantastic with adsl2 with Vodafone, not a problem at all.

2) Slow speeds even on my desktop which is connected to the cable via Ethernet. Loading web pages seems slower than adsl2. I’ve conducted the speed test when I first got it and got about 90mpbs, but the past few days I been getting between 50-65 mbps. Youtube videos take a long time to load, even just checking my emails now on gmail its taking long times to load, and facebook browsing slow too – videos stuttering etc.

3) Cable disconnecting quite often, I usually use the cable mostly between 6-12pm at night and there is at least a few disconnections in this time. My sister uses it throughout the day and she has said it disconnects few times throughout the day as well. Most of the times it’s just the Wi-Fi disconnecting/not working, and then there is still many times its just both of them not working.  If anyone could help me out, that would be awesome.  Thanks.

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  Reply # 1197258 14-Dec-2014 16:14
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1197282 14-Dec-2014 16:38
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I'm on VF cable 100/10 in Wellington, and have not experienced any of the problems that you describe.
Definitely abnormal behavior.
Please provide us with the information requested by "Peter Reader".




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  Reply # 1197283 14-Dec-2014 16:40
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Have you restarted your router?
Have you restarted the modem?

Hard to confirm a cable problem when using a flaky WiFi. Perhaps test ONLY with ethernet. If no disconnections then start by looking at what other WiFi APs are around and interferences.change channel, etc.





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  Reply # 1197285 14-Dec-2014 16:44
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Are all your devices Apple ones? The number of WiFi related issues on Apple hardware at present is unbelievable, realistically if you are using Apple devices over WiFi you stand a very good chance of seeing issues.



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  Reply # 1197286 14-Dec-2014 16:49
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sbiddle: Are all your devices Apple ones? The number of WiFi related issues on Apple hardware at present is unbelievable, realistically if you are using Apple devices over WiFi you stand a very good chance of seeing issues.


I'm surprised you didn't link the OP to your blog post?




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  Reply # 1197287 14-Dec-2014 16:51
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What sort of router do you have? That's pretty relevant also.



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  Reply # 1197292 14-Dec-2014 16:56
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Speedtests should not be conducted over WiFi, Also what do your devices support for WiFi speed?



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Master Geek


  Reply # 1197301 14-Dec-2014 17:27
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johnr: Speedtests should not be conducted over WiFi, Also what do your devices support for WiFi speed?


Yeah I've used the speedtest on my PC and it generally is between 50-95mbps, it does vary, most of the time 80+ though. 

I've reset my router/modem multiple times as well. 

Ok guys so here is a bit more info:

- Vodafone Cable 100mbps plan
- Netcomm nf5 Wireless router, Cisco DPC3008 modem 
- Windows PC
- Wellington near CBD - Newtown
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)  - ??
- If you know your connection is to an exchange, cabinet or conklin - ??
- If your connection is to a ULL or wholesale service - ??
- If you have done an isolation test as per the link above - Don't think this applies to me


***I'm looking to install the latest drivers atm, however for the netcomm nf5 the file doesn't seem to work when I mount it to a virtual drive its a .bin file...




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  Reply # 1197320 14-Dec-2014 17:41
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flixide:
johnr: Speedtests should not be conducted over WiFi, Also what do your devices support for WiFi speed?


Yeah I've used the speedtest on my PC and it generally is between 50-95mbps, it does vary, most of the time 80+ though. 

- Vodafone Cable 100mbps plan
- Netcomm nf5 Wireless router, Cisco DPC3008 modem 
- Windows PC
- Wellington near CBD - Newtown


OK, so you've proven that when directly connecting your PC to a cable modem, you're getting consistently high speeds, yes?



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)  - ??
- If you know your connection is to an exchange, cabinet or conklin - ??
- If your connection is to a ULL or wholesale service - ??
- If you have done an isolation test as per the link above - Don't think this applies to me


The above is irrelevant. If you are on cable you are on a seperate standalone network built by TelstraClearSaturnChelloWhatever which goes nowhere near telecomchorusfubaredcopper network

***I'm looking to install the latest drivers atm, however for the netcomm nf5 the file doesn't seem to work when I mount it to a virtual drive its a .bin file...

A .BIN file will probably be loaded from within the routers inbuilt software - you know visit the admin page at 192.168.1.1 or similar, then search for something like admin, then apply a upgrade file. I don't know if the Netcomm is one of the vodafone ones that locks out certain functions or whether it's just this years latest giveaway... you can tell if it's vodafoned though, it will have onscreen branding etc.

You also say Windows PC... as in desktop, laptop etc?




________

 

Antonios K

 

 

 

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Master Geek


  Reply # 1197325 14-Dec-2014 17:51
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antoniosk:
flixide:
johnr: Speedtests should not be conducted over WiFi, Also what do your devices support for WiFi speed?


Yeah I've used the speedtest on my PC and it generally is between 50-95mbps, it does vary, most of the time 80+ though. 

- Vodafone Cable 100mbps plan
- Netcomm nf5 Wireless router, Cisco DPC3008 modem 
- Windows PC
- Wellington near CBD - Newtown


OK, so you've proven that when directly connecting your PC to a cable modem, you're getting consistently high speeds, yes?

not consistently - It's very slow at times - sometimes even slower than my previous adsl2 - EG: Youtube videos take a long time to load etc

But the Wi-Fi is very slow, even loading things on facebook etc on my Iphone/laptop when I'm 1 meter away from the modem is slow/doesn't even load at times 



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)  - ??
- If you know your connection is to an exchange, cabinet or conklin - ??
- If your connection is to a ULL or wholesale service - ??
- If you have done an isolation test as per the link above - Don't think this applies to me


The above is irrelevant. If you are on cable you are on a seperate standalone network built by TelstraClearSaturnChelloWhatever which goes nowhere near telecomchorusfubaredcopper network

***I'm looking to install the latest drivers atm, however for the netcomm nf5 the file doesn't seem to work when I mount it to a virtual drive its a .bin file...

A .BIN file will probably be loaded from within the routers inbuilt software - you know visit the admin page at 192.168.1.1 or similar, then search for something like admin, then apply a upgrade file. I don't know if the Netcomm is one of the vodafone ones that locks out certain functions or whether it's just this years latest giveaway... you can tell if it's vodafoned though, it will have onscreen branding etc.

You also say Windows PC... as in desktop, laptop etc?


Yes a Windows PC Desktop (ethernet connected) also family members use laptop (Wifi)

Oh right ok I've gone into 192.168.20.1/ and not to sure what to do in there to update drivers.

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  Reply # 1197328 14-Dec-2014 17:56
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You probably mean update the firmware? you would see a FIRMWARE UPDATE page where you load the BIN. But before doing that I'd worry about knowing the environmental impact - you live in Newtown, I guess you have lots of WiFi around? Microwave ovens? Hospital?

You should check for WiFi interference first, check if you could be better off in another WiFi channel, etc.

Also where did you buy the PC that is dropping WiFi? Was it in North America or parallel import? Are you sure it is not using one of the bands not available in New Zealand in its WiFi properties? This can cause problems such as dropouts.

I think there is a lot of ground to cover before updating the router - are you even sure the BIN file you have is newer than the router's current firmware?








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Master Geek


  Reply # 1197346 14-Dec-2014 18:25
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I've managed to install latest firmware for netcomm, but seems like it all restarted and lost my settings or whatever and now I've got no net connection at all!

I've tried all the channels over 2weeks etc already, my previous adsl2 wifi was fine.

the laptop/iPhone that is dropping wifi is brought in nz lol




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Master Geek


  Reply # 1197347 14-Dec-2014 18:28
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I think I need to setup a static ip with wan and DNS settings etc??

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  Reply # 1197369 14-Dec-2014 19:01
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flixide: I think I need to setup a static ip with wan and DNS settings etc??


Yes.








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Master Geek


  Reply # 1197400 14-Dec-2014 20:29
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'we estimate it may take more than 1hour to answer your call' GREAT......

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