122 minutes awaiting for faults...

Forums › One New Zealand (including Vodafone, WxC, Farmside) › 122 minutes awaiting for faults...

binder

6 posts

Wannabe Geek

#165581 13-Feb-2015 23:40

I don't know what else I can say, except that Vodafone's support is totally unacceptable.

Tonight I have sat waiting for technical support/fault in regards to my Vodafone TV (which has been out since early this morning) and after 122 minutes of hold music, I get a recorded message saying 'Please ring back later' and a hang up.

Suffice to say that I'm very angry about this and for the first time since I joined Vodafone, I'm seriously thinking it is time I move away...

Does anyone else thing Vodafone's support is a poor shadow of what Telstra used to offer?

Marcus

Hammerer

2476 posts

Uber Geek

Lifetime subscriber

#1237707 14-Feb-2015 01:59

Yes, that is unacceptable. But the extreme examples I've seen don't seem to be much different to what I remember happened with Telstra Clear. I used to be cutoff at various times between one and two hours.

Vodafone phone support has improved for me in the last year or so.

johnr

19282 posts

Uber Geek
Inactive user

#1237722 14-Feb-2015 06:49

@binder That is not very good at all sorry about that, Can you post a description of the issue you are wanting to log a fault for?

Thanks

quickymart

13966 posts

Uber Geek

ID Verified

#1237723 14-Feb-2015 07:12

Hammerer: Yes, that is unacceptable. But the extreme examples I've seen don't seem to be much different to what I remember happened with Telstra Clear. I used to be cutoff at various times between one and two hours.

Vodafone phone support has improved for me in the last year or so.

When I worked at TCL Faults (I left in 2005) there were wait times, yes. But two hours? I don't ever recall anyone waiting that long to get through to Faults.
Customer services on the other hand...their wait times were quite shocking. Probably even worse now.

binder

6 posts

Wannabe Geek

#1237724 14-Feb-2015 07:15

johnr: @binder That is not very good at all sorry about that, Can you post a description of the issue you are wanting to log a fault for?

Thanks

Thank you John for the reply.

The issue is continuing. My TV Modem is not connecting to the cable service. It is the older Motorola modem and currently I've only got solid green 'Power' and 'Receive' lights with 'Send' flashing and 'Online' unlit.

I've completed the power down and up cycle with no luck or change. Oddly my Internet seems to be working fine...

I would appreciate any help, especially as it has now been down for 24 hours*.

Marcus (Binder)

*Especially given that I missed the kick off of Super Rugby last night and the Cricket starts today.

johnr

19282 posts

Uber Geek
Inactive user

#1237725 14-Feb-2015 07:35

Click on my user name and DM me some basic details account# , contact number, address

I will see what I can do, Been a Saturday I don't work but do have contacts in work today that maybe able to help

John

binder

6 posts

Wannabe Geek

#1237727 14-Feb-2015 07:39

johnr: Click on my user name and DM me some basic details account# , contact number, address

I will see what I can do, Been a Saturday I don't work but do have contacts in work today that maybe able to help

John

Done!

johnr

19282 posts

Uber Geek
Inactive user

#1237728 14-Feb-2015 07:55

Got the DM but no contact number :)