Dear VF, get you s—t together with call centre wait times

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Dear VF, get you s—t together with call centre wait times

Newtown

133 posts

Master Geek

ID Verified

#165738 18-Feb-2015 21:08

1 hour, still waiting.

Acquisition: < 2 mins wait
Support: > 1 hrs wait

saeran

139 posts

Master Geek

#1242003 18-Feb-2015 21:20

This has been going on for years. Unfortunately it doesn't look like it's going to change anytime soon.

3puttssuck

744 posts

Ultimate Geek

#1242005 18-Feb-2015 21:21

At least they are open 24/7. I just tried to call Spark and they are only open 8am to 8pm. !!! I want to add roaming to Oz and keep getting a 404 message when I try to do it online.

cws82us

788 posts

Ultimate Geek

#1242009 18-Feb-2015 21:25

I wait and then they cannot find my account as i am on there other system so i had to wait even more longer. this is silly. I am switching back to my old isp.

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quickymart

13925 posts

Uber Geek

ID Verified

#1242011 18-Feb-2015 21:33

What product are you calling about, just out of interest?

johnr

19282 posts

Uber Geek
Inactive user

#1242017 18-Feb-2015 22:01

saeran: This has been going on for years. Unfortunately it doesn't look like it's going to change anytime soon.

No it has not!

johnr

19282 posts

Uber Geek
Inactive user

#1242018 18-Feb-2015 22:02

Newtown: 1 hour, still waiting.

Acquisition: < 2 mins wait
Support: > 1 hrs wait

You would be better off posting what your actual query / issue is as support could be given online

John

Newtown

133 posts

Master Geek

ID Verified

#1242022 18-Feb-2015 22:09

Wow, that was almost 2 hours of my time and NO response. Shocking!

I used option 3, TV/Cable, as I'm having an issue with the TV Recorder (TBox) not displaying anything when connecting through HDMI. Composite and S-video works.

In this case, I really need the call centre to assess whether I need a technician sent to replace the box.

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johnr

19282 posts

Uber Geek
Inactive user

#1242028 18-Feb-2015 22:17

Newtown: Wow, that was almost 2 hours of my time and NO response. Shocking!

I used option 3, TV/Cable, as I'm having an issue with the TV Recorder (TBox) not displaying anything when connecting through HDMI. Composite and S-video works.

In this case, I really need the call centre to assess whether I need a technician sent to replace the box.

Did it use to work?

quickymart

13925 posts

Uber Geek

ID Verified

#1242029 18-Feb-2015 22:24

johnr:
saeran: This has been going on for years. Unfortunately it doesn't look like it's going to change anytime soon.

No it has not!

Vodafone Mobile CS used to be great. Now it's not as good (has some wait times but still bearable), but I feel the issue lies with the ex-TCL services and the customer service provided in that space. Feel free to correct me if I'm wrong.