adsl disconnection issues

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Seanskatesalot

51 posts

Master Geek

#177605 8-Aug-2015 17:51

Hey guys, got an ongoing problem with our adsl connection and wondering if anyone has any ideas.
this has been happening for a few months now and I am on the phone often with Vodafone. Our internet will seem fone and then the sore will drop drastically. Its very noticeable,it goes down to under 1 megabit sometimes(our normal adsl speed is already low at 10mb down 0.5 Mb up). When I have restarted the router when this is happening then I doesn't re connect the internet, sometimes for a day or more! We have been through all the usual stuff,replaced filters,hooked router straight through phone line,tried three different routers,had a tech check the line.the router will show a downstream and upstream data rate but the wan IP, subnet mask, default gateway, DNS address all show as NULL. my neice kicked the cord out of the router today so it had to restart and now we have no internet. Have been on the phone with VF all day and they havnt been able to fix it. Now they say we have to wait for the chorus tech to come check the line before they can reset the exchange port or something. I'm just wondering if anyone has any idea what it could be or can find out any more about the situation. Thanks in advance

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#1361228 8-Aug-2015 17:51

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

johnr

19282 posts

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#1361239 8-Aug-2015 17:55

Sounds like poor house wiring which is not ISP related and do you have a master filter installed or are you using line filters?

Same story we hear time after time and blaming the ISP is far too easy for end users

John

michaelmurfy

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#1361242 8-Aug-2015 18:05

Likely you've got an internal wiring issue. Answer PeterReader's post to give us more information but this post (here: http://www.geekzone.co.nz/sbiddle/8357) has all the information you need and it is likely the solution to your problem. Can you get VDSL where you live?

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Seanskatesalot

51 posts

Master Geek

#1361243 8-Aug-2015 18:06

Considering we moved to Vodafone over a year ago because they promised us VDSL and have been denied it and met with new problems we have never had before I feel its natural for the blame to go there. This post is not looking for who to blame,I just want to find out what is happening and fix it. We are using line filters and don't have a master splitter installed. We have always had this setup,why would resetting the router prevent us from connecting to the internet for a whole day with Vodafone not able to do anything about it?

sbiddle

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#1361244 8-Aug-2015 18:06

Sounds like you need to look at your internal wiring. This is the most common cause of such issues.

Internal wiring is the property of the homeowner not Chorus or the ISP.

michaelmurfy

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#1361245 8-Aug-2015 18:10

If you're using filters (plural) and have multiple wall outlets getting a master filter installed would be the solution to your issue, will also prevent the disconnections and eliminate all internal wiring issues when installed correctly and often increase your broadband speed. If you're in the general Auckland area the Geekzone user "CoffeeBaron" can get one installed and fix up your internal wiring for $150 else they're often $199 installed by Chorus - well worth it.

johnr

19282 posts

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#1361249 8-Aug-2015 18:30

The other day I disconnected an unused telephone jack point wiring from the master telephone jack point and the ADSL2+ speed almost doubled

If the modem will not connect at all since someone tripped over the modem cable then something has been damaged either the modem the telephone jack point or the cable

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Seanskatesalot

51 posts

Master Geek

#1361251 8-Aug-2015 18:32

We have two filters on two phones and are in the manawatu region. I'm definitely going to look into getting a master splitter installed but I'm still confused as to how its a wiring issue when the router still shows an upstream and downstream rate but we aren't being assigned an IP or anything. Is it not something to do with the internet login or authentication? Why would we have this issue with Vodafone and not our previous ISP. Has our line somehow coincidentally been damaged while we have been with Vodafone?

johnr

19282 posts

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Inactive user

#1361253 8-Aug-2015 18:33

Chorus advises if a connection can connect to VDSL if the connection is to Chorus hardware

Seanskatesalot

51 posts

Master Geek

#1361256 8-Aug-2015 18:35

johnr: The other day I disconnected an unused telephone jack point wiring from the master telephone jack point and the ADSL2+ speed almost doubled

If the modem will not connect at all since someone tripped over the modem cable then something has been damaged either the modem the telephone jack point or the cable

it wasn't anything damaged today. She merely pulled the power cord out if the router which meant it restarted and when it restarts it doesn't login for ages for some reason. This has been this way for months.

johnr

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#1361257 8-Aug-2015 18:39

Seanskatesalot: We have two filters on two phones and are in the manawatu region. I'm definitely going to look into getting a master splitter installed but I'm still confused as to how its a wiring issue when the router still shows an upstream and downstream rate but we aren't being assigned an IP or anything. Is it not something to do with the internet login or authentication? Why would we have this issue with Vodafone and not our previous ISP. Has our line somehow coincidentally been damaged while we have been with Vodafone?

Cables / connections degrade over time and you will still be connected to the same hardware same copper cable as your previous ISP

Get the house wiring sorted with dedicated master Telephone jack point and splitter

Review the 100s of other threads here on Geekzone we are just repeating ourselves.

johnr

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#1361258 8-Aug-2015 18:42

If you have any unused Telephone jack points in the house get them disconnected from the master telephone jack point which is a good start

Seanskatesalot

51 posts

Master Geek

#1361259 8-Aug-2015 18:43

johnr:
Seanskatesalot: We have two filters on two phones and are in the manawatu region. I'm definitely going to look into getting a master splitter installed but I'm still confused as to how its a wiring issue when the router still shows an upstream and downstream rate but we aren't being assigned an IP or anything. Is it not something to do with the internet login or authentication? Why would we have this issue with Vodafone and not our previous ISP. Has our line somehow coincidentally been damaged while we have been with Vodafone?

Cables / connections degrade over time and you will still be connected to the same hardware same copper cable as your previous ISP

Get the house wiring sorted with dedicated master Telephone jack point and splitter

Review the 100s of other threads here on Geekzone we are just repeating ourselves.

this is my point...if we are connected to the same hardware as previous ISPs and the modem does still show a connected data rate then doesn't that point to a login/authentication issue with our current ISP?

michaelmurfy

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#1361298 8-Aug-2015 21:07

Seanskatesalot:
johnr:
Seanskatesalot: We have two filters on two phones and are in the manawatu region. I'm definitely going to look into getting a master splitter installed but I'm still confused as to how its a wiring issue when the router still shows an upstream and downstream rate but we aren't being assigned an IP or anything. Is it not something to do with the internet login or authentication? Why would we have this issue with Vodafone and not our previous ISP. Has our line somehow coincidentally been damaged while we have been with Vodafone?

Cables / connections degrade over time and you will still be connected to the same hardware same copper cable as your previous ISP

Get the house wiring sorted with dedicated master Telephone jack point and splitter

Review the 100s of other threads here on Geekzone we are just repeating ourselves.

this is my point...if we are connected to the same hardware as previous ISPs and the modem does still show a connected data rate then doesn't that point to a login/authentication issue with our current ISP?

Not at all. It could be a number of things and I am sure if there was an authentication issue with Vodafone you'd know about it since many people around here are Vodafone customers.

Seanskatesalot

51 posts

Master Geek

#1361334 9-Aug-2015 00:27

Ok so I guess I was meaning more of an issue with our account specifically. Since we are not being assigned an IP, would a static IP help at all? Or would it still not get through to get onto the IP anyway?

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